Nobuhle Ndlovu
Waitress
Kwadukuza
Summary
Dynamic professional with proven experience in the hospitality and security sectors, notably at UMfolozi Casino and Siqandu Security Services. Excelled in upselling techniques and administrative efficiency, enhancing sales and reducing data entry errors. Skilled in Microsoft Office and adaptability, demonstrating a strong ability to improve operational productivity and guest satisfaction. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
12
12
years of professional experience
Work History
Waitress
UMfolozi Casino
Empangeni, South Africa (Remote)
12.2021 - Current
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Increased sales significantly by upselling higher-end products to customers.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Administrative Clerk
Siqandu Security Services
Kwadukuza
11.2018 - 08.2020
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Utilized productivity tools to complete tasks and improve performance.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
Waitress Trainee
Spur
Durban
02.2013 - 06.2015
Education
No Degree - Accounting And Business Management
Umthashana Tvet College
Nongoma, South Africa 05.2001 -
Skills
Billing and Invoicing
Supply Ordering
Office Machine Operation
Microsoft Office
Microsoft Office Suite
Creative Thinking
Verbal and written communication
Business Documentation
Reliability
Database Maintenance
Active Listening
Adaptability
Multitasking
Ordering procedures
Menu memorization
Point of sale operation
Menu presentation
Food station setup
Food preparation and safety
Item promotion
Guest relations management
Upselling techniques
Dining area maintenance
Beverage preparation
Food spoilage prevention
Order delivery practices
Tableside Service
To-go order preparation
Timeline
Waitress
UMfolozi Casino
12.2021 - Current
Administrative Clerk
Siqandu Security Services
11.2018 - 08.2020
Waitress Trainee
Spur
02.2013 - 06.2015
No Degree - Accounting And Business Management
Umthashana Tvet College
05.2001 -