Nobuhle Mmiso
Pretoria North, Gauteng
Summary
Results-driven Sales Representative with knack for building strong client relationships and closing deals. Demonstrates clear understanding of market trends and customer needs, leading to increased sales and customer satisfaction. Utilises excellent communication and negotiation skills to drive revenue growth and exceed sales targets. Brings proactive approach to identifying new business opportunities and driving continuous improvement.
Overview
5
5
years of professional experience
Work History
Sales Representative
self employed
Pretoria North, Gauteng
01.2024 - Current
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Generated sales by prospecting leads, cold calling and closing deals.
- Negotiated customer pricing within agreed guidelines to achieve margin targets.
waitress
Summit Skybar
Pretoria Central, Pretoria
02.2023 - 03.2024
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Documented customer orders, calculated bills and processed payments.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Greeted new customers and offered immediate seating assistance.
- Processed cash, credit card and voucher payments using POS terminals.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Personal Assistant
ZeshAqua
Knysna
01.2021 - 11.2022
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Handled emails and written business correspondence on behalf of senior office staff.
- Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Updated shared calendars with accurate meeting and event information.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Maintained inventory of stationery and office supplies to ensure availability for daily operations.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Scanned and photocopied documents for office team members.
- Provided comprehensive support to new staff, including organising induction programmes and mentoring, to ensure seamless integration into the team.
Education
GCSEs -
Knysna High School
Knysna, WC01-2019
Skills
- Customer relationship management
- Lead generation
- Sales forecasting
- Negotiation strategies
- Customer engagement
- Presentation skills
- Microsoft Office
- Problem solving
- Time management
- Teamwork and collaboration
- Active listening
- Effective listening
Languages
English
Elementary
A2
Timeline
Sales Representative
self employed
01.2024 - Current
waitress
Summit Skybar
02.2023 - 03.2024
Personal Assistant
ZeshAqua
01.2021 - 11.2022
GCSEs -
Knysna High School