Nobathembu Matrose
Centurion
Summary
Working in Information Technology industry has earned me much treasured and valuable experience, and I believe I can easily translate this experience towards a career in this Company. I pay great attention to details and also comfortable in leadership position great customer experience skills, good communication skills, able to work independently, friendly individual who enjoys working in a team environment. I am committed, innovative and creative; everything I do has to be outstanding. I am a diligent, determined individual who learns and adapts very quickly to unfamiliar environments. I have an extensive knowledge of the Data Centre Environment, IT Infrastructure (Racking and Stacking, Fibre and Copper Patching (Structured Cabling), Remote Hand Support (Smart Hands), Cross Connects (New Services Commissioning and Decommissioning, Link troubleshooting, PDU Installations, etc. On the Infrastructure side of Data Centre, I also have great knowledge in Cooling Systems (CRAC Units, HVAC), IRC, Power (UPS, Transformers, Generators) Fire Detectors (VESDA Systems), Security (Cameras) and the likes.
Overview
15
15
years of professional experience
Work History
Data Centre Technician Operations
Africa Data Centres
01.2018 - 01.2021
- Remote Hand Support (Smart Hands) for Customers, Break and Fix(Server Components Replacements Fan, CPU, Power Supply Unit, HBA, RAM, RAID Controllers, NIC etc.)
- Configured CISCO switches and routers, facilitating customer connectivity and support.
- Managed storage systems (SAN, NAS, DAS, object storage) with Fibre Channel switches and Brocade devices, ensuring data availability and performance.
- Racking and stacking of Servers (Rack Servers and Blade Servers), Cisco and Juniper Switches, ASA and Fortinet Firewalls, Routers in 4u, 8u, 48u Racks (Half Racks and Full Rack)
- Commissioning of new Racks, Installing PDUs (Redundancy PDU)
- Cooling Systems - Chillers, CRAC UNITS, Evaporator Coil and InRow
- Power – Current Breaker Transformers (CB Tx 1.2 ), Generators, UPS, DB and PDUs
- Fiber Testing using Optical Light Source, OTDR, Optical Meter Reading, VFL
- Patching from Lisa Trays in Optical Distribution Frame (ODF), using Single Mode Fibres (LC and LC Cables) and Multi-Mode
- Cable Structuring (Cable Trays: Optical Fiber and Ethernet e.g. CAT5, CAT6etc.)
- Managed cross connects between different data halls.
- Taking Customer Power readings from Customers PDU for Billing purpose
- Implemented N + 1 redundancy, enhancing system reliability and minimising downtime.
- Health and Safety practises in the data centre
- Creating and adhering to Documentations, SOPs and EOPs
- Capacity Management and Asset Management
- Received and stored customer equipment, including servers, switches, firewalls, and racks, in the staging zone.
- Installed and maintained security cameras to enhance surveillance
- Fire – VESDA and Fire Suppression System (NAF S 227)
- BMS and EMS monitoring System
- Configuration Changes on BIOS or UEFI
CISCO IP Technician/ Admin Technician
Liquid Telecom
01.2015 - 01.2018
- Managed CISCO LAN infrastructure
- Deployed new CISCO switches for corporate sites.
- Configuration of a new Switch from scratch including QoS, spanning tree etc.
- Troubleshooting LAN issues (slow Network)
- Performed IOS upgrades.
- Upgraded and replaced hardware and software.
- CISCO and RUCKUS WiFi Administration
- Oversaw deployment of new site access points (APs) from controller, adding APs and verifying VLAN functionality to ensure seamless connectivity.
- Configuring new DHCP Pools for new sites
- Collaborated with Planning Team to expand DHCP pools for sites, addressing connectivity issues for Transnet users during IP address outages.
- Check if they are getting IP Addresses and if they are assigning IP Addresses to the clients and getting the UBTAC/IPNOC Team Members involved to troubleshoot from their end if there are any issues
- Initiated upgrade process for controllers by researching and implementing the latest version to resolve access point disconnections.
- Planning the implementation of the WLC Upgrades
- Logging to Transnet Switches for troubleshooting Inaccessible Access Points that are reported by Transnet Users via Remedy
- Contributed to ACI migration
- Part of ACI Migration of Aggregation to ACI with CISCO Team and Data Centre
- Provisioning of New Services e.g. Internet, Firewall, IT, VPN etc.
- Services that will run on ASRs, Aggregations, Firewall etc
- Created end point groups (EPGs), static ports, virtual port channels (VPC), and VRFs.
- Creating Tenants for Different Services METRO, INTERNET, MPLS VPN, IT etc.
- Created VLAN pools for each SID.
- After configuration, checking.
- Troubleshooting customer services terminating on the ACI.
UNIX System Administrator
Liquid Telcom SA/Neotel
01.2012 - 01.2015
- User administration (setup and maintaining account) on UNIX Servers
- Monitored system performance daily to ensure optimal operation.
- Conducted daily system health checks for space, connectivity, disk, and memory on XYMON for production and non-production environments.
- Monitored application and database clusters.
- Managed systems backup on Symantec NetBackup and created policies.
- Monitored backups daily, weekly, monthly, and yearly to ensure data integrity and availability.
- Troubleshot Unix backups.
- Executed UNIX restore and conducted quarterly restore tests.
- Compiled weekly and monthly reports on backups and capacity of UNIX servers, managing incident escalations and prioritising according to SLAs.
- Managing and monitoring servers, Exchange server 2010, SQL server
Service Desk Agent
Liquid Telecom/ Neotel
01.2011 - 01.2012
- Troubleshot issues and managed crises to prevent SLA breaches
- Logged and resolved all calls on time within SLA.
- Escalated unresolved calls to appropriate personnel for resolution.
- Compiled and presented weekly and monthly reports to management
- Extracted and submitted daily call reports
Windows System Administrator
New Era Insurance
01.2008 - 01.2011
- Administered Microsoft Exchange Server and Active Directory to support user access and communication needs.
- Managed and monitored servers including Exchange Server 2010 and SQL Server to ensure optimal performance and reliability.
- Administered server virtualization using VMWare software to optimise resource allocation and performance.
- Managed the company’s database and applications.
- Resolved daily user issues related to notebooks, desktops, Oracle systems, and network administration to maintain operational continuity.
IT Technician
New Era Insurance
01.2006 - 01.2008
- Managed Microsoft Exchange Server and Active Directory.
- Administered MS Exchange Server and Active Directory.
- Performs analysis, testing and installation of computers/servers and large hardware systems
- Installs operating systems on Servers and PC’s
- Added PCs to domain and set up peripheral equipment and associated devices.
- Loads software programs/packages and utility applications
- Troubleshooting hardware, software and network operating system
- Checked performance-related issues and resolved network support problems.
- Establishes email accounts and IP addresses, and carries out upgrades of memory and hard drive systems
- Provides technical advice and resolved employees' technical issues via phone or in person.
- Company’s Backup Management on Symantec NetBackup Console
- Responds to complaints and queries
- Administered RightFax system for efficient fax management
Education
Bachelor of Science - Honors in Computing
University of South Africa
Pretoria01-2026
Matric -
Thembalantu High School
BSc - Computer Science
University of Johannesburg
Skills
- Pays Attention to detail
- Problem Solving skills
- Proactiveness
- Innovative
- Strong Incident Management Skill (Understanding of SLAs)
- Great Communication skills both written and verbal
- Customer Experience
- Interpersonal skills
- Data management
- Customer service
- Technical documentation
- Project management
- Systems administration
- Server configuration
- Incident response
- Cable structuring
- Customer service excellence
- Problem solver
- Time-management
- Decision making
- IP addressing
- Team Leadership
- Effective communication
- Effective time management
- Technical troubleshooting
- Relationship-building
- Technical communication
- Computer literacy
- Network configuration
- Resourceful thinking
- Multi-Tasking efficiency
- Communication proficiency
- Client Relationship Management
- Hardware installation
- Stress tolerance
- Public speaking
- Strategic planning
- Critical-thinking
- Project coordination
- Customer service orientation
- Strategic thinking
- Conflict Resolution
- Process Improvement
- Team minded
- Change management
- Resource allocation
- CompTIA a certification
Custom Section
Wendy
Personal Information
- ID Number: 8111150706080
- Ethnicity: African
References
- Mrs Lindiwe Ndlovu, Line Manager, Liquid Telecom, 083 212 9841
- Mr. Muziwenhlanhla Ndaba, IT Manager, New Era, 084 777 0948
Languages
English
Advanced
C1
Interests
- Reading
- Hiking
- Baking
- Working Out
Timeline
Data Centre Technician Operations
Africa Data Centres
01.2018 - 01.2021
CISCO IP Technician/ Admin Technician
Liquid Telecom
01.2015 - 01.2018
UNIX System Administrator
Liquid Telcom SA/Neotel
01.2012 - 01.2015
Service Desk Agent
Liquid Telecom/ Neotel
01.2011 - 01.2012
Windows System Administrator
New Era Insurance
01.2008 - 01.2011
IT Technician
New Era Insurance
01.2006 - 01.2008
Bachelor of Science - Honors in Computing
University of South Africa
Matric -
Thembalantu High School
BSc - Computer Science
University of Johannesburg