Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Nobanzi Baleni

Nobanzi Baleni

Customer Service Consultant
Vosloorus,Gauteng
The best way out is always through.
Robert Frost

Summary

Diligent Customer Service Agent with experience managing phone, online and consultative communications with customers. Proactively identified customers concerns, opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Customer Executive Officer

Webhelp (Amazon Campaign)
Parktown, Gauteng
05.2021 - Current
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Tracked packages for customers
  • Applied credit to customers accounts for lost or damaged packages received.
  • Requested replacements for orders that came damaged or defective.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.

Sales /Customer Service Agent

SAB
Sandton, Gauteng
10.2019 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.

Debt Collections Agent

VVM
Randburg, Gauteng
02.2019 - 11.2019
  • Called customers to arrange for them to pay their debt
  • Updated customers details.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Customer Service Agent

Multichoice
Randburg, Gauteng
01.2014 - 10.2017
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative Agent

SITA
Centurion, Tshwane
09.2009 - 05.2011
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Effectively communicated with customers about account changes, grant payment updates, documents needed to reapply for their social grants.

Customer Service Agent

SABC TV Licences
Auckland Park, Gauteng
08.2006 - 03.2007
  • Provided primary customer support to internal and external customers.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • updated customers details on the system.
  • Educated customers about their accounts, self service help and product.

Data Capture

Avon Justin
Woodmead, Gauteng
11.2016 - 01.2018
  • Entered client information into databases quickly and with minimal errors.
  • Gathered and submitted observational information in addition to required data points.
  • Entered numerical data into databases with speed and accuracy 30 word per minute
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Performed more than 25 pages and hour 10-key actions while maintaining 1% error rate.

Education

High School Diploma -

Bryanston High School, Bryanston
01.1997 - 12.2001

Awarded Netball Player of the year

No Degree - Certificate On Call Center Inbound And Outbound

Cornerstone HR, Randburg
04.2004 - 07.2004

No Degree - Certificate On Data Capturing

Quest Computer Skills Centre, Bedfordview
10.2008 - 11.2008

Skills

    Online chat and email

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Executive Officer - Webhelp (Amazon Campaign)
05.2021 - Current
Sales /Customer Service Agent - SAB
10.2019 - 05.2021
Debt Collections Agent - VVM
02.2019 - 11.2019
Data Capture - Avon Justin
11.2016 - 01.2018
Customer Service Agent - Multichoice
01.2014 - 10.2017
Customer Service Representative Agent - SITA
09.2009 - 05.2011
Quest Computer Skills Centre - No Degree, Certificate On Data Capturing
10.2008 - 11.2008
Customer Service Agent - SABC TV Licences
08.2006 - 03.2007
Cornerstone HR - No Degree, Certificate On Call Center Inbound And Outbound
04.2004 - 07.2004
Bryanston High School - High School Diploma,
01.1997 - 12.2001

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Nobanzi BaleniCustomer Service Consultant