Nobantu Mohlala

• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Managed day-to-day operations of consulting business, which required such tasks as [Task] and [Task].
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Ran errands for patients to collect or purchase needed items.
• Supported families through difficult transitions and answered questions.
• Transported patients between rooms and appointments or testing locations.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Created detailed sales presentations to communicate product features and market data.
• Followed up with existing customers to provide additional support and address concerns.

• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Taught students remotely using online video chat platform and other delivery channels.
• Maintained tutoring records to adjust instruction and update parents on student progress.

• Collected, validated, and distributed information to employees.
• Entered and maintained departmental records in company database.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Assist with booking of candidates

• Making sure that candidates bring necessary documents with them

• Assisting candidates with completing forms

• Administering assessments to candidates

• Following up on candidates and keeping them updated

• Assist at Switchboard

• Prepare the certificate of balance by extracting information on all deceased debit and

credit accounts from the Financial Banking Security System (FBSS), explain balance as

on date of death and manually calculate the interest accrued.

• Prepare the income tax certificate by extracting information on all deceased debit and

credit accounts from the FBSS; annotate balance as at date of death, and manually

calculating interest earned during the current year, and for the previous tax year.

• Forward the notification of death received from executors, by email and fax, to all the

relevant business units (e.g. Credit card division) within ABSA, depending on the

accounts listed on the deceased portfolio.

• Place the executor’s information and comments on the Online Collection System (OCS)

and request set-off from Third Party Management (TPM) for all accounts in debit.

• In reply to the set-off request, debit applicable credit accounts, and credit applicable debit

accounts by mean of cheque withdrawal and deposit slip.

• Ensure that the deceased portfolio is finalized by confirming that all accounts have been

closed and policies have been paid out to the estate of the deceased.

• Follow up with the Master’s office on outstanding letter of authority confirmations to

prevent fraud prior to payment.

• Signing up new clients & arranging fitments

• Promoting & Selling Tracker products

• Generating Service requests for De/Re-installation

• Reloading new & old contracts

• Re-commissioning contracts

• Cancelling contracts

• Handling clients’ queries

• Keeping stats & updating spreadsheet

• Making bookings for clients with fitment centres for their units to be installed.

• Telephonic product marketing and sales,

• Ensuring that administrative duties are completed

• Ensuring accuracy of client’s information.