Hi, I’m
Nobantu Mdwara
Operations Manager
Kempton Park
Summary
PROFILE OF NOBANTU MDWARA
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
30
years of professional experience
Work History
DIGIPORT t/a Integrated Home & Office Commercial AV- Automation Industry & 1 Cloud Africa
Operations Manager
12.2022 - Current
Job overview
- Responsible for the daily operation of Automated systems and electrical equipment
- Partner with different lines of Business and Channels to deliver an integrated roadmap for the delivery of automation capabilities and projects to meet the metrics, capability, and infrastructure needs.
- Coordinate cross-functional teams to ensure Operations Automation solutions are built to meet the Client Experience Targets
- Represent interests and goals of business and role owners on assigned project teams for operations automation and supporting tools and enablers.
- Compliance and policy development: ensure IT compliance with all legal and regulatory requirements related to IT; Develop, implement, and enforce IT policies and procedures.
- Manage device procurement, inventory accounts and vendors
- Help with ad-hoc projects as needed (office buildouts during events)
- Oversee major IT Projects, including systems upgrades, migration.
- Oversee and coordinate the work effort of members of a client-facing team (dedicated or leveraged) in delivery of continuous and effective services to one or more strategic clients.
- Serve as the primary client liaison, responsible for client satisfaction, maintaining client communication, and overall management of the client relationship and delivery of the contracted support and services.
- Manage technical aspects of projects, leading the team in the delivery of contracted services to assigned clients.
- Identify areas where continuous improvement can be applied, implement changes, and measure the level of improvement
- Manage client escalations to conclusion within assigned geographic region.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Partners closely with Delivery and Project Teams on assigned Operations Automation initiatives to ensure they are delivered on time and on budget, positively impacting operational costs, and driving benefits and improvements to client and employee experience.
- Refining business requirements for the salesforce automation implementation, including personal and
- Serve as a point of contact for all IT initiatives and issues.
- Staff Coordination
- Maintain a written summary of weekly responsibilities and conform task completion in daily stand ups
- Create and share weekly staff schedules by COB
- Ensure the smooth and adequate flow of information.
- Manage schedules and deadlines.
- Maintain a live scheduling file/calendar accessible to all staff
- Acting as a central point of contact for team members, facilitating effective communication
- Follow up with staff daily for task confirmations and time feedback
- Arranging travel logistics for team members-Transport, accommodation, and travel expenses
- Maintaining efficient filling systems for both digital and physical records for easy retrieval of information when needed
- Collect job details from Directors 24 hrs. before site dispatch
- Submit daily staff reports by the end of each day
- All work completed is invoiced within 48hrs of job completion
- Reconcile scheduled work vs actual work completed and adjust accordingly
- Client Liaison
- Serve as a point of contact for clients.
- Addressing inquiries
- Providing updates
- Ensuring a positive client experience
- HR-Related Activities
- Managing Human resources tasks, including recruitment, onboarding discipline
- New employee orientation
- Employee relations
- Performance Management
- Basic Financials
- Monitor costs and expenses.
- Prepare and manage quotes for clients.
- Generate and send invoices.
- Accuracy and adherence to established timelines.
- Tracking expenses
- Managing office budget
- Ensuring efficient use of resources
DNN TECHNOLOGIES
Operations Manager
11.2018 - 11.2022
Job overview
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes, and best practices.
- Purchase materials, plan inventory, and oversee warehouse efficiency.
- Help the organization’s processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs.
- Recruit, train and supervise staff.
- Find ways to increase quality of customer service.
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
ADCORP-BLU Hospitality
Service Delivery / Contract Manager
09.2017 - 10.2018
Job overview
- Understand client needs and compile comprehensive job requisition to give to resource centre.
- Establish a relationship with Resource centre and liaise with them in terms of assignee requirements.
- Provide feedback to Resource Centre on candidates supplied.
- Ensure that the Resource Centre maintains a pool of readily available potential candidates as per contract requirements.
- Briefing of assignees including transport arrangements, address, times etc., (or supply Recruitment centre with brief if agreed.)
- Understand client needs and compile comprehensive job specification to give to the Resource Centre.
- Establish relationship with Resource centre and liaise with them in terms of assignee requirements.
- Briefing of all assignees with regards to BLU, as well as client operating policies, procedures, health & safety, and labour relations issues prior to placing an individual on assignment or on the first day at client site.
- Issue of protective equipment (and related documentation), prior to placing an individual on assignment.
- Ensure that a new Annexure A is signed by assignees for each site project.
- Explain payroll process and layout of payslips to assignees.
- Co-ordination of transport of assignees and approval thereof by client and/or Operations Manager: Client Services.
- Address and solve assignee problems & grievances promptly and in a professional manner / attending to employee well-being issues.
- Ensure that all Assignees are managed on a day-to-day basis in accordance with applicable labour legislation, as well as BLU and client labour relations policies and procedures.
- Ensure that all incidents involving disciplinary issues are fully investigated, recorded, and acted upon in a legally defensible manner, seek guidance from the Service Delivery Manager and Labour Relations Manager as required.
- Manage poor performance reported by client of assignees in accordance with their job descriptions and job requirements and proper record keeping thereof.
- Ensure payroll department is presented with accurate payroll data processed within deadline.
- This might involve other individuals, but the overall responsibility lies with the Service Delivery Manager.
- Checking, verification, and approval of pre-extract reports from Payroll.
- Responsible for ensuring first time accuracy of payroll with no necessity for credit notes or adjustments.
- Distribute payslips weekly/monthly to assignees (as per payroll frequency).
- Resolve assignee payroll queries timeously.
- Compile and deliver accurate reports as per Service Delivery Manager and client requirements (e.g., overtime, hours worked, disciplinary reports, etc.).
- Monitor attendance and deal with unauthorised absenteeism and abuse of sick leave.
- Manage assignee pool to ensure all shifts are fully staffed.
- Monitor timekeeping and extended breaks of assignees and take appropriate remedial action.
- Responsible for ensuring accurate and on time invoice delivery.
- Ensure that signed proof of delivery is obtained for all invoices.
- Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.
- Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
- Monitor expenditure about PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.
ADCORP-BLU Hospitality
Business Development
01.2014 - 08.2017
Job overview
- Monitor and analyse current market conditions.
- Initiate strategies for small, medium, and large companies to make steady profits.
- Monitor, review, and analyse strategies in marketing, sales, advertising, and other fields of operation.
- Manage time management and team building.
- Create strategies for existing accounts to generate business.
- Develop and prepare presentations for prospective clients.
- Follow up regular meetings with both active and prospective clients.
- Create and update client’s profiles.
- Initiate plans for client companies to achieve profits and reduce losses.
- Design and develop products, services, and tools for client companies.
- Screening, interviewing and recruitment staff.
- Create new sales strategies to develop new business.
- Seek new business development with relevant companies.
- Cold calling to secure new business opportunities.
- Selling human resources related services telephonically.
- Conducting research into potential new clients.
- Ensuring clients are satisfied with services.
ADCORP-BLU Hospitality
Training and Development and Human Resources Consultant
01.2012 - 01.2014
Job overview
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; recommending changes.
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
- Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Completes human resource operational requirements by scheduling and assigning employees, following up on work results.
- Maintains human resource staff by recruiting, selecting, orienting, and training employees.
- Maintains human resource staff job results by counselling and disciplining employees, planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
- Prepares employees for assignments by establishing and conducting orientation and training programs.
- Enforce company disciplinary procedures when lapses in performance/behaviour are encountered.
- Delivery of all theoretical/Practical training as requested by clients and/Key Account Executives.
- Preparing and submissions of a workplace Skills Plan (WSP) and Annual Training Plan (ATR) to the CATHSETA timeously.
- Conduct Assessments/test for staff to establish retention of knowledge/learning.
- Conduct OJT training as requested by Account Executives and/or Clients.
- Facilitate all training programmes for staff and Account Executives according to the training standards.
- Compile monthly training reports documenting training facilitated.
- Compile and send post training reports to all clients/personnel.
- Keep training records up to date.
- Evaluate the impact of training in the form of Assessments.
- Supply training registers as evidence of training facilitated.
- Monitor service delivery amongst all contracts and provide training to the relevant sites when necessary.
- Provide improvement advice to operations and recruiting staff.
Extrabold Holiday Inn Sandton
Operations/Front Office Manager
01.2011 - 01.2012
Job overview
- Maximise departmental profit percentage through enhanced revenues by maximising both occupancy and room rates and at the same time ensure compliance to internal controls and cost controls measures.
- Travelling to all hotels and ensure that the training gaps are identified and improved on.
- Improving Operations.
- Looking at sales targets.
- Inductions of all sales staff.
- Process audits.
- Prepare, Implement, and control budgets assigned to the Operations Department.
- Assist in Co-ordination, Preparation and motivation of annual budget and profit improvement plans of the business.
- Constantly monitoring and promoting exceptional operations and service standards.
- Ensuring that correct manning levels and set productivity levels are maintained.
- Managing the performance areas of subordinates.
- Actively promoting the development of employee competence at all levels through coaching and Training.
- Implement and auditing of policies and procedures.
- Co-ordinating, preparing of the financial reviews monthly.
King Pie Holdings (Khuseti Holdings)
Regional Business Performance Trainer
01.2009 - 01.2011
Job overview
- Training newly acquired franchisees across EMEA region and that saw me travelling extensively to ensure consistency in service areas and compliance with Khuseti Holdings standards, identify gaps in the branches re.
- Financial training-budgets.
- Operations.
- Sales.
- Production.
- Logistics.
- Quality.
- New product training.
- Franchise training.
- Policies and procedures.
- Responsible for the Practical & Theorical skills training of the entire King Pie System.
- Conduct all ad hoc skills training sessions required in the system.
- Assist the training manager in the development of training material and the training curriculum.
- Conduct store visits based on schedule provided by the training manager.
- Assist Franchise managers with the store openings.
- Build strong relationships with internal customers, operations, as well as the Franchisee’s.
- Conducting Store Audits monthly.
- Identifying training and development needs within and Organization through job analysis, Appraisal schemes and regular consultation with business managers and Human resources Department.
- Khuseti holding is a managing company for the king pie’s chain.
The International Hotel School
Training and Development Consultant
01.2007 - 01.2008
Job overview
- Analysis of Training and Development needs in the company.
- Identify training courses and skills development courses of employees.
- Compilation of Training and development plans.
- Monitoring training expenditure and ensuring that expenditure is in line with budget.
- Developing of training material according to industry needs and compiling of training reports.
- Coordinating and scheduling of training in accordance with operational needs and skills plan commitments.
Southern Sun Group
Receptionist/Human Resources Administration, Duty Manager, creditors, and Debtors Manager
01.1996 - 01.2006
Job overview
- Responsible for month end HR and Admin Debtors reports being completed and reported to the General Manager.
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; recommending changes.
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
- Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Completes human resource operational requirements by scheduling and assigning employees, following up on work results.
- Maintains human resource staff by recruiting, selecting, orienting, and training employees.
- Maintains human resource staff job results by counselling and disciplining employees, planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
- Prepares employees for assignments by establishing and conducting orientation and training programs.
- Enforce company disciplinary procedures when lapses in performance/behaviour are encountered.
- Be familiar with the staff handbook and company house rules and policies and ensuring that policies and procedures are being followed.
- Meeting reporting deadlines.
- Manage and control accounts to be paid.
- Compile and issue invoices.
- Screening, interviewing and recruitment of staff.
- Planning and executing team building projects.
- Checking revenue transactions and completing prelist for Food and beverages.
- Audit company funds regularly.
- Monitor and follow up on long outstanding accounts.
- Constantly monitoring and promoting exceptional operational and service standards.
- Ensuring that correct manning levels and set productivity levels are maintained.
- Managing the performance areas of subordinates.
- Actively promoting the development of employee competence at all levels through coaching and training.
- Actively foster relationships between management, staff, and union.
- Implementation and auditing of policies and procedures.
- Coordinating, preparing of the financial reviews monthly.
Education
Institute of Business Management of Southern Africa
Human Resources Management
01.2020
Institute of Business Management of Southern Africa
Project Management
01.2020
Damelin Business school
National Diploma: Banking & Business
01.1999
Northview High SchoolHighlands North, Balfour Park
Grade 12
01.1998
Skills
Problem-solving
Coursework
- Human Resources Management, 2020
- Project Management, 2020
- National Certificate in Hospitality Reception, Southern Sun, 2004
- Disciplinary Procedure Industrial Relations, Southernsun, 2003
- Computerized Lodging System, Southernsun, 2000
- Occupational First Aid, Southernsun, 2006
- Microsoft Excel XP level2, Southernsun, 2004
- Management Skill builders, Southernsun, 2006
- Certificates for Service for various courses, American Hotel & Lodging Educational Institute, 2008
Passport Status
Valid
Residing
Glen Marais, Glen Marais, Gauteng
Areas To Consider
Not willing to relocate
Personal Information
- Available: One Month
- ID Number: 7905020386085
- Citizenship: South African
- Gender: Female
Expectation
Negotiable
References
Available upon request
Timeline
Operations Manager
DIGIPORT t/a Integrated Home & Office Commercial AV- Automation Industry & 1 Cloud Africa
12.2022 - Current
Operations Manager
DNN TECHNOLOGIES
11.2018 - 11.2022
Service Delivery / Contract Manager
ADCORP-BLU Hospitality
09.2017 - 10.2018
Business Development
ADCORP-BLU Hospitality
01.2014 - 08.2017
Training and Development and Human Resources Consultant
ADCORP-BLU Hospitality
01.2012 - 01.2014
Operations/Front Office Manager
Extrabold Holiday Inn Sandton
01.2011 - 01.2012
Regional Business Performance Trainer
King Pie Holdings (Khuseti Holdings)
01.2009 - 01.2011
Training and Development Consultant
The International Hotel School
01.2007 - 01.2008
Receptionist/Human Resources Administration, Duty Manager, creditors, and Debtors Manager
Southern Sun Group
01.1996 - 01.2006
Institute of Business Management of Southern Africa
Project Management
Damelin Business school
National Diploma: Banking & Business
Northview High School
Grade 12
Institute of Business Management of Southern Africa
Human Resources Management