Nnoi Ebenhezer Lekwadu
Centurion
Summary
As an administrative payroll assistant, I bring a wealth of experience and expertise in data entry,
scheduling, networking communication, and human resources. My background of over three years
includes providing exceptional team support and ensuring smooth operations in all tasks I undertake. I am
proficient in a variety of programs, including the Microsoft Office Suite and various payroll software
programs, allowing me to efficiently handle administrative and payroll responsibilities. With a strong
attention to detail and a commitment to excellence, I am well-equipped to navigate the complexities of
administrative and payroll duties with precision and accuracy.
Overview
6
6
years of professional experience
Work History
Retention Advisor
Sage HR and Payroll
2024.01 - Current
- Initiating proactive communication through outbound calls to reach out to existing customers via phone calls to address their needs, gather feedback, and provide personalized assistance
- Resolving issues and actively listening by understanding inquiries, complaints, and concerns promptly
- Exceptional customer service contributes significantly to retaining clients
- Strategizing and implementing retention tactics, considering factors like customer behaviour, product usage
- Utilizing technology tools such as Customer Relationship Management (CRM-Sage Portal) software helps you track interactions, manage customer data
- Nurturing relationships with clients building trust and maintaining open lines of communication by providing Regular check-ins and personalized interactions, handling escalations promptly and professionally
- Ensuring timely payments, compliance, and accurate payroll processing on invoices for the client satisfaction.
Retention Advisor (Intern)
Sage HR and Payroll
2022.10 - 2023.09
- Initiating proactive communication through outbound calls to reach out to existing customers via phone calls to address their needs, gather feedback, and provide personalized assistance
- Resolving issues and actively listening by understanding inquiries, complaints, and concerns promptly
- Exceptional customer service contributes significantly to retaining clients
- Strategizing and implementing retention tactics, considering factors like customer behaviour, product usage
- Utilizing technology tools such as Customer Relationship Management (CRM-Sage Portal) software helps you track interactions, manage customer data
- Nurturing relationships with clients building trust and maintaining open lines of communication by providing Regular check-ins and personalized interactions, handling escalations promptly and professionally
- Ensuring timely payments, compliance, and accurate payroll processing on invoices for the client satisfaction.
Data Capture
Statistics South Africa
2022.01 - 2022.03
- Administering questionnaires to individuals and households in a professional and courteous manner while ensuring accuracy and completeness of data
- Ensuring confidentiality of respondents and their information in accordance with statssa policies and procedures
- Collaborating with other census officers and supervisors to ensure that all data collection targets are met
- Reporting any issues or problems encountered during data collection to your supervisor in a timely manner
- Contributing to the compilation and analysis of data collected during the census
- Adhering to all relevant policies, procedures, and regulations related to census data collection.
Administration
Ockarsoft
2021.02 - 2022.02
- Maintaining records by ensuring accurate record-keeping of important documents, files, and data
- Filing and data management by managing and organizing electronic and paper-based filing systems, data entry, and database management
- Communication skills in handling internal and external communication, including email, phone calls, and correspondence
- Budget tracking finances by assisting with budget tracking and invoice processing
- Office equipment management and paying attention to detail by maintaining and troubleshooting office equipment such as printers, scanners, and copiers
- Administrative support to ensure accuracy and completeness in providing support to senior executives, including handling travel arrangements, expense reports, and other administrative tasks.
Invigilator NSC Examinations (short-term contract)
Department of Education (Maraba Circuit)
2018.10 - 2021.12
- Ensure all candidates have an equal opportunity to demonstrate their abilities
- Ensure the security of the examination before, during and after the examination
- Prevent possible candidate malpractice and possible administrative failures
- Preparing exam rooms and monitoring exam conditions by setting up exam rooms in accordance with the rules and regulations provided by the examination board, including arranging desks, seating plans, and examination materials to prevent any cheating or other forms of misconduct during the exam
- Managing exam materials and record-keeping ensuring that exam materials are securely stored and transported to and from the examination venue in accordance with the examination board's rules and regulations
- Assisting students by distributing and collecting exam materials, answering questions about the exam process, and ensuring that students have the necessary materials and equipment.
Sales Consultant
Badisa Insurance Brokers
2019.08 - 2020.09
- Meeting or exceeding monthly and annual sales targets
- Maintaining accurate and up-to-date client records, including contact details, insurance policies, and other relevant information
- Identifying opportunities to cross-sell or upsell other insurance products and services to existing clients
- Building and maintaining positive relationships with clients, providing excellent customer service and addressing any concerns or issues that may arise
- Prospecting and identifying potential clients who may be interested in insurance products and services.
Education
Higher Certificate in Information Technology - Information Systems
CTI Education Group
Nelspruit, South Africa04.2016
High School Diploma -
Calvin College Independent School
Burgersfort, South Africa01.2014
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Accounting and/or HR Software solutions
- Sage CRM processing
- Sage Customer Relationship Management (CRM) (Sage Portal)
- JIRA for managing and tracking customer inquiries and support requests.
- Computer Assisted Personal Interview (CAPI)
- Learning Confluence
- Myriad financial software from FSP solutions
- Adept in Technology
- Verbal & Written Communication, data entry
- Time Management, organizing schedules, customer service.
Career Overview
- 01/2024 : Present - Sage Hr and Payroll, Retention Advisor
- 10/2022 : 09/2023 - Sage Hr and Payroll, Retention Advisor Meduim Payroll (Intern)
- 01/2022 : 03/2022 - Statistics South Africa, Data Capture
- 02/2021 : 02/2022 - Ockarsoft, Administration
- 10/2018 : 12/2021 - Department of Education (Maraba Circuit), Invigilator NSC Examinations (Short term contracts)
- 08/2019 : 09/2020 - Badisa Insurance Brokers, Sales Consultant
Certifications
- 300P-Sage 300 people part 1 training, Sage, 2023
- Sage Personal Data Protection - Part 1, Sage, 2022
- SVIP - Sage VIP - Bridging Assessment, Sage, 2022
- SAGT - Sage Africa - Principles of Payroll Tax Training, Sage, 2022
- 300P - Sage 300 People - Business Partner/Consultant Certification Pre-Work (South Africa, Sage, 2024
- SAGT - Sage Africa - Introduction to Payroll Administration and Legislation Training, Sage, 2022
- SVIP - SBCPP - Certification Pre-Work Assessment (South Africa), Sage, 2023
- SBCPP - Sage SBCPP - Basic Payroll Assessment, Sage, 2022
- SVIP-Sage VIP-SBCPP Basic Payroll Training, Sage, 2022
- 300PHR-sage 300 people HR - Introduction to sage 300 people assessment, Sage, 2023
- 300PHR - sage 300 people HR - Pre-work Assessment (south Africa, Sage, 2023
- SBCACSA-Sage Business Cloud Accounting Practitioner Assessment, Sage, 2023
- SAGT - Sage Africa- Bookkeeping Fundamentals - Assessment, Sage, 2023
- Sage Business Cloud Payroll Practitioner - Assessment, Sage, 2023
- Youth Employment Programme - Work experience Programme, Yes4Youth, 2020
- Personal lines Product Training, MiWay, 2019
Timeline
Retention Advisor
Sage HR and Payroll
2024.01 - Current
Retention Advisor (Intern)
Sage HR and Payroll
2022.10 - 2023.09
Data Capture
Statistics South Africa
2022.01 - 2022.03
Administration
Ockarsoft
2021.02 - 2022.02
Sales Consultant
Badisa Insurance Brokers
2019.08 - 2020.09
Invigilator NSC Examinations (short-term contract)
Department of Education (Maraba Circuit)
2018.10 - 2021.12
Higher Certificate in Information Technology - Information Systems
CTI Education Group
High School Diploma -
Calvin College Independent School
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