Nneheng Dorcas Mazibuko

Key Responsibilities

• Served as the primary point of contact for new clients, building strong relationships and delivering an exceptional onboarding experience.
• Managed the end-to-end client onboarding process, ensuring a seamless transition from sales to implementation.
• Coordinated onboarding timelines, project milestones, and stakeholder communications to ensure timely implementation.
• Conducted client discovery sessions to understand business needs, objectives, and success criteria.
• Led client discovery sessions to identify business needs, objectives, and success criteria, enhancing onboarding alignment with client goals.
• Collaborated with Sales, Customer Success, Operations, and Technical teams to ensure smooth handovers and issue resolution.
• Configured client accounts and ensured accurate setup in accordance with customer requirements.
• Monitored onboarding progress, proactively identifying and resolving risks that could delay implementation.
• Managed multiple onboarding projects simultaneously while maintaining high service standards.
• Monitored onboarding performance through key metrics, pinpointing areas for improvement in efficiency and client satisfaction.
• Ensured compliance with internal processes, service level agreements (SLAs), and company policies.
• Gathered client feedback to support continuous improvement of onboarding processes and the overall customer experience.
• Collected client feedback to inform ongoing enhancements of onboarding processes and elevate overall customer experience.
• Conducted student orientation sessions and provided ongoing support to ensure a smooth onboarding experience.

• Managed the end-to-end student recruitment and enrollment process from initial enquiry through to registration.
• Engaged prospective students through telephone, email, and virtual consultations to provide guidance on academic programmes and admission requirements.
• Advised applicants on programme selection, eligibility criteria, tuition fees, and available funding opportunities.
• Evaluated applications and verified supporting documentation to ensure compliance with institutional policies and admission standards.
• Maintained accurate student records and managed lead pipelines in PeopleSoft, Salesforce, HubSpot, Connex One, and Vonage to support effective enrollment operations.
• Monitored application progress and conducted proactive follow-ups to maximize conversion rates and ensure timely registration.
• Built and maintained strong relationships with prospective students, delivering a high-quality customer experience throughout the admissions journey.
• Collaborated with academic, finance, and student administration teams to resolve application and registration queries efficiently.
• Achieved and consistently exceeded individual enrollment and revenue targets while managing a high-volume workload.
• Analysed pipeline performance and enrollment data to support strategic decision-making and improve conversion outcomes.
• Contributed to process improvement initiatives that streamlined operations and enriched the student experience.

• Developed and executed digital marketing campaigns across multiple channels, enhancing brand visibility and engagement.
• Implemented SEO best practices, improving organic search rankings and driving targeted traffic to company websites.
• Analyzed website traffic and user behavior using Google Analytics to optimize conversion rates and improve UX.
• Managed social media strategies, creating content calendars that increased audience interaction and follower growth.
• Collaborated with cross-functional teams to align marketing efforts with business objectives, ensuring cohesive messaging.

• Managed the full student enrollment lifecycle from enquiry through registration.
• Contacted prospective students via phone, email, SMS, and virtual consultations to guide them through the admissions process.
• Guided prospective students through admissions process via phone, email, SMS, and virtual consultations.
• Streamlined enrollment processes, enhancing efficiency and accuracy in student registration.
• Assessed applicants against admission requirements and advised on suitable qualifications and study pathways.
• Monitored application progress and proactively followed up on outstanding documentation and admissions decisions.
• Mentored and supported junior Enrollment Specialists, sharing best practices and assisting with onboarding and training.
• Ensured compliance with institutional policies, quality assurance standards, and data protection requirements.
• Improved admissions processes and enhanced student journey by identifying and implementing best practices.
• Handled sensitive student queries and complaints professionally, ensuring exceptional customer service.

• Coordinated scheduling and resource allocation for team projects, ensuring timely completion of tasks.
• Streamlined administrative processes to enhance operational efficiency across multiple departments.
• Maintained comprehensive records and documentation, improving retrieval accuracy and compliance with policies.
• Developed training materials and conducted onboarding sessions for new staff, fostering a supportive work environment.