Summary
Overview
Work History
Education
Skills
Competencyskills
Personal Information
Timeline
DeliveryDriver
Nkutlweleng Qhali

Nkutlweleng Qhali

3 Camp Rd Maitland Cape Town

Summary

I am a young and self-organized woman who strives for excellence in any task that I am assigned to. I am seeking an opportunity with an organization that will allow me to dispose my skills, learn and grow while contributing positively towards its productivity and growth. I always strive to do my best in any and every situation by adapting to different environments and asking for help when needs be. I enjoy new challenges and applying my mind to different tasks and finding creative ways to improve productivity and efficiency. Some of my strengths includes paying attention to detail, accuracy, manage well under pressure, practice time management by escalating priority issues and have good communication skills. I have experience and the ability to provide friendly client service as well as the ability to deal with difficult clients in an assertive way.

Overview

2025
2025
years of professional experience

Work History

Learnership

Intellicell BPO
  • Customer service theory
  • Provided with skills that are required in a contact center
  • Data capturing
  • Payroll and customer support
  • Customer service soft skills

Customer Service Agent

EXL SERVICE
03.2023 - Current
  • Handling customer service queries
  • Provide Appropriate solutions to customers
  • Preparing asset register
  • Receiving Payments from Clients For their insurance policies
  • Assisting clients with online registration
  • Assessing customer accounts and policy schedules
  • Provide customers with detailed information about policy and product
  • Providing good customer service

Service Consultant

Mowbray Maternity Hospital
04.2022 - 09.2022
  • Data Capturing
  • Writing various company documents
  • Responsible for nursing leave forms and their attendance
  • Responsible for Nurse's Payrolls

Financial Advisor

Old Mutual
10.2021 - 02.2022
  • Assessing Clients financial situation
  • Offering of advice on financial products and services
  • Developing personalized financial plans
  • Assist clients to make informed decisions

Education

Diploma - Public Administration and Governance

Cape Peninsula University of Technology
01.2023

Matric -

Mvenyana High
01.2015

Skills

  • Sound interpersonal skills
  • Proven client focus and orientation experience
  • Honesty and integrity
  • Basic Computer literacy and Numeracy
  • Good written and verbal communication skills
  • Willingness to work extended hours including overtime and weekend shifts
  • Telephone etiquette
  • Record and Time management
  • Analytical thinking
  • Knowledge of public services regulations

Competencyskills

  • Sound interpersonal skills
  • Proven client focus and orientation experience
  • Honesty and integrity
  • Basic computer literacy and numeracy
  • Good written and verbal communication skills
  • Willingness to work extended hours including overtime and weekend shifts
  • Telephone etiquette
  • Record and time management
  • Analytical thinking
  • Knowledge of public services regulations

Personal Information

  • Age: 27
  • Gender: Female

Timeline

Customer Service Agent

EXL SERVICE
03.2023 - Current

Service Consultant

Mowbray Maternity Hospital
04.2022 - 09.2022

Financial Advisor

Old Mutual
10.2021 - 02.2022

Diploma - Public Administration and Governance

Cape Peninsula University of Technology

Matric -

Mvenyana High

Learnership

Intellicell BPO
Nkutlweleng Qhali