Nkululeko Mazwamahle Thokozani Mdunge
IT Technician
Johannesburg
Summary
Tech-savvy professional with 5+ years of experience in technical support and customer engineering. Skilled in network infrastructure, software maintenance, and configuring IT components. Proven ability to resolve complex technical issues and implement efficient solutions.
Overview
6
6
years of professional experience
Work History
IT Technician
Hambisana
8 2023 - Current
- Respond promptly to user queries and issues.
- Resolve problems efficiently to ensure user satisfaction.
- Facilitate and support the deployment of hardware and software to end users.
- Install, configure, and test complex firm hardware.
- Support the setup of hardware/software for new hires.
- Manage the receipt of hardware from separating employees.
- Assist with or coordinate the repair of end-user hardware.
- Reinstall software as necessary to resolve incidents.
- Resolve incidents associated with firm-standard end-user software and hardware, including mobile/hand-held technologies.
- Identify sources and trends of technical problems to prevent future occurrences.
- Understand the business and organization sufficiently to anticipate and resolve end-user technology issues that affect productivity.
ICT Integration into the Classroom Trainer
Shuter & Shooter Publishers
03.2023 - 08.2023
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs
- Updated training coursework and requirements according to group and technology changes
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results
- Provided coaching and mentoring to employees
- Facilitated virtual, in-person and blended learning sessions.
Information Technology Officer
Department of Education (DOE)
01.2020 - 05.2022
- Maintained accurate inventory of desktop hardware and software.
- Configured and relocated desktops, phones, and workstations for office moves and new employees.
- Set up hardware, devices, and software for employee workstations.
- Removed malware and other threats from systems.
- Documented support interactions for future reference
- Installed and configured computer systems for various sub-organizations.
- Installed and upgraded hardware and software, ensuring customer satisfaction.
Information Technology Officer (Intern)
Department of Education (DOE)
01.2019 - 01.2020
- Networking monitoring and troubleshooting (Wi-Fi and LAN)
- Monitoring educational lab computer
- Implementing and updating Security patches and software
- Training of departmental employees in ICT troubleshooting.
Education
BTech in Information Technology -
Central University of Technology (Free State)
National Diploma in Information Technology - undefined
Central University of Technology (Free State)
Cisco Networking Academy (CCNA1 – CCNA4 Certification) - undefined
Central University of Technology (Free State)
National Senior Certificate - undefined
Dundee High School
Skills
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Network Troubleshooting
References
- Mr. R Ismail (Supervisor), Senior Education Specialist & ICT Coordinator, Department of Education, rishard.ismail@kzndschools.gov.za, 081 386 8462
- Mr. V Thandray, Head of the Shuters Academy, Shuter & Shooter, vickesh@shuters.com, 060 545 2264
- Mr. SW Mchunu, Senior Education Specialist Section Head, Department of Education, sizwe.mchunu@kzndschools.gov.za, 034 212 3223
Timeline
ICT Integration into the Classroom Trainer
Shuter & Shooter Publishers
03.2023 - 08.2023
Information Technology Officer
Department of Education (DOE)
01.2020 - 05.2022
Information Technology Officer (Intern)
Department of Education (DOE)
01.2019 - 01.2020
IT Technician
Hambisana
8 2023 - Current
BTech in Information Technology -
Central University of Technology (Free State)
National Diploma in Information Technology - undefined
Central University of Technology (Free State)
Cisco Networking Academy (CCNA1 – CCNA4 Certification) - undefined
Central University of Technology (Free State)
National Senior Certificate - undefined
Dundee High School
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