Summary
Overview
Work History
Education
Skills
Timeline
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Nkululeko Martin Ntuli

Planner
Soweto

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

Overview

9
9
years of professional experience

Work History

Planner

Netstar
Johannesburg
06.2021 - Current
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
  • Assisting customers with tracking units installation dates and times
  • Overseeing and organizing technicians installation duties
  • Handling customers queries

Bank Teller

Absa Bank
Johannesburg
12.2016 - 12.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Sales Assistant

Cotton On Group
Johannesburg
11.2015 - 12.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Diploma - Diploma in Accounting And Financial Computing

IIE Rosebank College
Johannesburg, South Africa
04.2001 -

Skills

Solving problems quickly and efficiently

Excel in both team environments and alone

Ability to listen attentively

Strong analytical and communication skills

Well organized and reliable

Initiative and Proactive

Cash handling

Timeline

Planner

Netstar
06.2021 - Current

Bank Teller

Absa Bank
12.2016 - 12.2019

Sales Assistant

Cotton On Group
11.2015 - 12.2015

Diploma - Diploma in Accounting And Financial Computing

IIE Rosebank College
04.2001 -

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