Nkululeko Fani Madinga
Cape Town
Summary
Detail-oriented professional with 18 years of experience in customer service and management, now transitioning into data analytics. Proficient in Excel, Python, and data visualization tools, with hands-on experience in data cleaning, analysis, and dashboard creation. Adept at uncovering insights to drive business decisions. Seeking junior data analyst or data science roles to leverage analytical and problem-solving skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC YUM Restaurant
Cape Town
01.2007 - 01.2025
- Led and motivated team members to achieve monthly sales targets and deliver excellent customer service.
- Resolved customer complaints and issues to ensure a positive dining experience for all guests.
- Analyzed sales data to identify trends and areas for improvement in restaurant performance.
- Create Excel dashboards and reports to track sales progress and visualize key metrics.
- Used pivot tables, VLOOKUP, and index/Match to summarize and analyze large datasets.
- Managed time effectively by prioritizing tasks and organizing team schedules for efficient following budget that is allocated to spend on labour.
- Provided training and guidance to new team members to maintain high service standards.
- Utilized data-driven insights to support decision-making and improve business outcomes.
Assistant Manager
KAUAI FOODS
Cape Town
- Implement company policies and procedures to maintain high standards in the store.
- Trained and supervised staff to ensure consistent service quality operational efficiency.
- Analyzed daily sales and inventory data to optimize stock levels and reduce waste.
Education
Certificate of Completion -
Data Labeling Job Simulation
Certificate -
Data Analytics Essentials
Certificate -
Data Analysis & Data Science
Certificate -
Python Data Science: Data Prep & EDA with Python
Certificate -
MS Word Excel PowerPoint Google Doc & Google Sheets
Certificate -
Python Essential 1
Skills
- Data Analysis
- Data Cleaning and Preparation
- Data Visualization
- Microsoft Excel
- Python
- Tableau
- Jupyter Notebook
- Statistics
- Data Manipulation
- Time Management
Certification
Data Analytics Essentials, Cisco Networking Academy, 12/28/25
Languages
English
Advanced
C1
Timeline
Assistant Manager
KFC YUM Restaurant
01.2007 - 01.2025
Assistant Manager
KAUAI FOODS
Certificate of Completion -
Data Labeling Job Simulation
Certificate -
Data Analytics Essentials
Certificate -
Data Analysis & Data Science
Certificate -
Python Data Science: Data Prep & EDA with Python
Certificate -
MS Word Excel PowerPoint Google Doc & Google Sheets
Certificate -
Python Essential 1