Nkululeko Charles Mtimkulu

• I managed a high volume of client queries: Successfully handled over 200 client queries per month, leading to a 25% improvement in response time and a more efficient client service experience.
• Ensured smooth on-boarding processes: Managed the on-boarding of 15-20 new leads and clients simultaneously each month, while providing accurate retirement benefits counseling to over 100 members of umbrella and standalone funds.
• Fostered collaboration and client satisfaction: Facilitated collaboration between 50+ clients, leads, and financial planners, achieving an exceptional satisfaction rate of 95% based on client feedback.
• Educational support on health insurance and retirement plans: Assisted Financial Advisors in creating over 50 retirement memos/plans annually, while offering detailed guidance on health insurance and investment strategies to 100+ clients.
• Investment and legislative presentations: Delivered monthly presentations to groups of 20-30 members, helping them understand their investments, legislation, and upcoming legislative changes, enhancing their knowledge and confidence in managing their benefits.

• Created tailored health plans and facilitated the on-boarding process for new corporate clients, handling up to two hundred clients simultaneously.
• Established seamless collaboration between employers, medical aid providers, and staff, resulting in a remarkable enrollment up time of 97%.
• Managed a high volume of client queries, averaging over twenty-five inquiries weekly, leading to a 10% improvement in response time.
• Assessed and approved 20+ new member applications daily, effectively reducing case backlog by 50%. Implemented robust tracking mechanisms, ensuring a 95% on-time resolution rate for cases per month.
• Serviced clients enrolled in Medical Aid, Health Insurance, Gap Cover, and Vitality programs, providing personalized guidance on plan details and benefits.
• Maintained proactive communication with clients via email and telephone channels, offering tailored product recommendations and addressing inquiries promptly.
• Proactively monitored client feedback to identify areas for service improvement and strengthen client relationships.
• Identified and pursued cross-selling opportunities to enhance client satisfaction and increase revenue.
• Collaborated with leading medical aid schemes such as Fedhealth, Discovery, Bonitas, Sizwehosmed and BestMed to optimize client outcomes.
• Facilitated the application process for new memberships and gap cover, ensuring accuracy and efficiency.
• Followed up with medical aid schemes and gap cover providers to track the progress of applications, claims, and transfers.
• Fostered relationships with medical aid schemes, gap cover providers, and primary care providers to streamline processes and enhance client experience.
• Attended regular product training sessions to stay updated with industry developments and acquired Continuous Professional Development (CPD) points to enhance expertise.
• Facilitated monthly activation of members, contributing to a 10% increase in activation success rate.

• Coordinated the execution of marketing strategies and campaigns, supporting the overall success of the organization's marketing efforts.
• Organized 10+ promotional events annually, ensuring they were executed on time and within budget.
• Oversaw 5 digital marketing initiatives per quarter, contributing to increased online engagement.
• Managed content creation for a portfolio of 15+ ongoing projects, ensuring consistency and alignment with brand messaging.
• Collaborated closely with the marketing team to ensure the timely execution of 20+ advertising campaigns.
• Contributed to a 15% increase in brand visibility and a 10% growth in lead generation through effective marketing coordination.

• Developed and implemented market research plans, identifying and targeting 500+ potential prospects.
• Conducted 150+ cold calls per week, generating an average of 40 qualified leads per month.

• Coordinated and facilitated 20+ client meetings per quarter, achieving a 30% conversion rate of leads into new clients.

• Collaborated closely with sales and marketing teams to execute strategic initiatives, contributing to a 20% increase in market presence.

• Played a key role in driving a 15% growth in revenue through successful client acquisition strategies.

• Arranged 48+ flights, hotels, car rentals, and other travel-related services per month.
• Created customized travel itineraries for over 50 clients per month, tailored to their preferences and budgets.
• Ensured all travel arrangements were confirmed, providing clients with 100% accurate documentation and timely information.

• Promoted 10+ travel packages, tours, and special offers monthly, contributing to a 20% increase in bookings.
• Developed and executed marketing strategies, attracting 16 new clients per quarter.
• Maintained strong relationships with 30 travel suppliers and partners, ensuring the best deals and services for clients.

• Provided travel tips, safety information, and destination insights to clients monthly.
• Advised 50+ clients on travel insurance options and assisted with policy selection, resulting in a 15% uptake in travel insurance.
• Stayed informed about global travel trends and news, enhancing advisory services and client satisfaction.

• Built and maintained long-term relationships with clients, fostering a 90% client retention rate.
• Followed up with clients post-travel to gather feedback, achieving a 95% satisfaction rate.
• Encouraged repeat business through personalized service and loyalty programs, contributing to a 30% increase in repeat bookings.

Sales and Client Relationship Management

• Managed and expanded a portfolio of 150 medical facilities, including hospitals, clinics, and private practices.
• Achieved a 20% increase in sales year-over-year by identifying and targeting high-potential clients.
• Provided personalized product demonstrations and consultations to healthcare professionals, leading to increased adoption of new medical supplies.

Product Knowledge and Training

• Conducted monthly training sessions for healthcare staff, resulting in reduced product misuse and improved patient outcomes.
• Developed and delivered educational materials on new product launches, supporting informed purchasing decisions.

Curating Visibility at Roadshows and Expos

• Organized and curated company presence at 12+ industry roadshows and expos annually, enhancing brand visibility and generating 200+ new business leads.
• Designed and executed engaging booth displays and interactive product demos, attracting a high volume of visitors and potential clients.

Social Awareness Programs

• Led social awareness programs focused on promoting health and safety, reaching over 1,000 participants in collaboration with local health organizations.
• Developed partnerships with 5 non-profit organizations to distribute medical supplies and provide education in underserved communities.

Market Research and Strategy

• Conducted market research to identify emerging trends and customer needs, informing product development and sales strategies.
• Collaborated with the marketing team to tailor promotional campaigns and product positioning based on market insights.

Reporting and Analysis

• Prepared and presented quarterly sales reports, including performance metrics and strategic recommendations, to senior management.
• Utilized CRM software to track sales activities, manage client interactions, and forecast future sales opportunities.