Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Nkululeko  Nala

Nkululeko Nala

Metro By T-mobile
Umhlanga

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Metro By T-mobile
Umhlanga
04.2023 - Current

Education

Diploma -

Glenhaven Secondary School
Verulam
01.2019 - 12.2022

Skills

    Complaint resolution

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Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Interests

Arts and crafts

Architecture

Photography

Data management

Programming

Timeline

Customer Service Representative

Metro By T-mobile
04.2023 - Current

Diploma -

Glenhaven Secondary School
01.2019 - 12.2022
Nkululeko NalaMetro By T-mobile