Nkululeko Moni
Senior Debriefing & Returns Clerk
Western Cape
Summary
Dynamic logistics professional with a proven track record at Diplomat Group SA, excelling in route planning and customer service. Leveraged strong analytical skills to optimize delivery schedules, enhancing efficiency and increasing customer satisfaction. Recognized for effective communication and decision-making, driving improvements in operational performance and reducing costs.
Experienced with optimizing delivery routes to improve operational efficiency. Utilizes advanced mapping software and logistical strategies for effective planning. Strong understanding of time management and resource allocation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Route Planner
Diplomat Group SA
07.2022 - Current
- Participated in organizational meetings aimed at streamlining processes and improving overall performance, sharing insights gathered on route planning best practices.
- Provided exceptional customer service by promptly addressing concerns related to delivery schedules or routing discrepancies.
- Monitored daily operations closely, identifying areas for improvement in both individual driver performance and overall routing strategies.
- Reviewed fleet maintenance records regularly, ensuring vehicle safety standards were consistently met across all routes.
- Managed route adjustments due to unforeseen obstacles such as road closures or inclement weather conditions.
- Increased customer satisfaction through accurate and timely delivery scheduling.
- Reduced fuel costs and improved on-time deliveries with strategic route planning.
- Analyzed historical data to identify trends in delivery times, informing future route optimizations.
- Implemented GPS tracking systems to monitor driver performance and improve route accuracy.
- Enhanced delivery efficiency by optimizing route plans for multiple drivers and vehicles.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
Senior Debriefing & Returns Clerk
Diplomat Group SA
11.2013 - Current
- Maintained company processing standards across [Number] product lines.
- Documented returned product details in [Software] inventory tracking system.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Fully responsible for fully debriefing all orders, including but not limited to day-end closing of trip sheets consolidation
- Manage upliftment’s and returns in the order well and arrange for redeliveries
- · Solving critical issues arising between drivers and customers
- daily
- Ensure all pods received are stamped and signed for auditors
- Scanning of all pods and uploading them into SAP systems daily
- · E filling
Education
NQF Level 5 Logistics & Supply Chain Management - Logistics And Supply Chain Management
Boston City Campus
Cape Town, South Africa 04.2001 -
Intermediate Certificate in Excel 2016 - Computer Applications Development
ELearn
Cape Town, South Africa 04.2001 -
National Certificate NQF Level 5 System Support - IT Network Security
ISET SETA
Johannesburg, South Africa 04.2001 -
TECHNICAL SUPPORT NQF LEVEL 4 - IT Network Security
ISET SETA
04.2001 -
No Degree - Grade 12
FREMANTLE BOYS HIGH
Laydfree South Africa 04.2001 -
Skills
Strong analytical skills
Effective communication techniques
Decision-making
Logistics management
Customer service
Teamwork and collaboration
Multitasking
Route planning
Self motivation
Effective communication
Active listening
Decision-making skills
Attention to detail
Customer service skills
Task prioritization
Invoice preparation
Paperwork preparation
Reliability
Timeline
Route Planner
Diplomat Group SA
07.2022 - Current
Senior Debriefing & Returns Clerk
Diplomat Group SA
11.2013 - Current
NQF Level 5 Logistics & Supply Chain Management - Logistics And Supply Chain Management
Boston City Campus
04.2001 -
Intermediate Certificate in Excel 2016 - Computer Applications Development
ELearn
04.2001 -
National Certificate NQF Level 5 System Support - IT Network Security
ISET SETA
04.2001 -
TECHNICAL SUPPORT NQF LEVEL 4 - IT Network Security
ISET SETA
04.2001 -
No Degree - Grade 12
FREMANTLE BOYS HIGH
04.2001 -