Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nkululeko  Mgenge

Nkululeko Mgenge

Sales Team Leader
Durban

Summary

Energetic Team Leader driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with 10 years of experience spearheading team coordination and achievement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Mutichoice and Motor Warranty and various campaigns expertise, including competitive offerings. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of colleagues in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Team Leader, Sales Operations

Talksure PTY (LTD) Cubix
01.2019 - Current
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information.
  • Monitored daily sales performance and provided feedback to each team member.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Coordinated with other departments to provide smooth execution of sales initiatives.

Sales Agent

Talksure PTY (LTD) Cubix
01.2018 - 01.2019
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Increased sales and customer satisfaction through personalized servicing.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Agent

Igniton Group
05.2013 - 01.2017
  • Increased sales and customer satisfaction through personalized servicing.

Education

NQF Level 5 - Strategic Management

The Learning Organisation
Durban
04.2001 -

NQF Level 5 - Emerging Managers Programme

UKZN (Extended Learning
Durban
04.2001 -

FAIS - Long Term Insurance

Inseta
Durban
04.2001 -

High School Diploma -

Overport Secondary School
Durban
04.2001 -

Skills

Sales Training

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Accomplishments

  • Supervised team of 22 staff members.
  • Resolved product issue through consumer testing.
  • Achieved Team Leader Of The year by completing company required KPA's with accuracy and efficiency.

Timeline

Team Leader, Sales Operations

Talksure PTY (LTD) Cubix
01.2019 - Current

Sales Agent

Talksure PTY (LTD) Cubix
01.2018 - 01.2019

Sales Agent

Igniton Group
05.2013 - 01.2017

NQF Level 5 - Strategic Management

The Learning Organisation
04.2001 -

NQF Level 5 - Emerging Managers Programme

UKZN (Extended Learning
04.2001 -

FAIS - Long Term Insurance

Inseta
04.2001 -

High School Diploma -

Overport Secondary School
04.2001 -
Nkululeko MgengeSales Team Leader