Nkululeko Mgenge
Sales Team Leader
Durban
Summary
Energetic Team Leader driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with 10 years of experience spearheading team coordination and achievement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Mutichoice and Motor Warranty and various campaigns expertise, including competitive offerings. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of colleagues in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Team Leader, Sales Operations
Talksure PTY (LTD) Cubix
01.2019 - Current
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information.
- Monitored daily sales performance and provided feedback to each team member.
- Developed and implemented strategies to increase sales and improve customer service.
- Maintained up-to-date knowledge of products and services offered to customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Sales Agent
Talksure PTY (LTD) Cubix
01.2018 - 01.2019
- Spoke to customers in native language to increase loyalty and establish relationships.
- Increased sales and customer satisfaction through personalized servicing.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Agent
Igniton Group
05.2013 - 01.2017
- Increased sales and customer satisfaction through personalized servicing.
Education
NQF Level 5 - Strategic Management
The Learning Organisation
Durban 04.2001 -
NQF Level 5 - Emerging Managers Programme
UKZN (Extended Learning
Durban 04.2001 -
FAIS - Long Term Insurance
Inseta
Durban 04.2001 -
High School Diploma -
Overport Secondary School
Durban 04.2001 -
Skills
Sales Training
Coaching and Mentoring
Territory Management
Sales Strategy Implementation
Team Motivation
Staff Development
Sales Reporting
Pipeline Management
Salesforce
Order Processing
Order Management
Performance Evaluation
Customer Retention
Performance Management
Staff Management
Sales Pipeline Development
Strategic Planning
Sales Support
Sales Tactics
Business Administration
Business Development
Accomplishments
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
- Achieved Team Leader Of The year by completing company required KPA's with accuracy and efficiency.
Timeline
Team Leader, Sales Operations
Talksure PTY (LTD) Cubix
01.2019 - Current
Sales Agent
Talksure PTY (LTD) Cubix
01.2018 - 01.2019
Sales Agent
Igniton Group
05.2013 - 01.2017
NQF Level 5 - Strategic Management
The Learning Organisation
04.2001 -
NQF Level 5 - Emerging Managers Programme
UKZN (Extended Learning
04.2001 -
FAIS - Long Term Insurance
Inseta
04.2001 -
High School Diploma -
Overport Secondary School
04.2001 -