Nkululeko Paul Machanyana
Payments Product Owner
Strand, Somerset West ,Cape Town
Summary
I am writing to express my interest in the opportunity of being a Product Owner, at your organisation.The position is particularly interesting because it will allow me to practice the acquired skills gained over time in the corporate environment. Furthermore, the position, in my opinion, will provide me with the opportunity to continue learning more about the diverse Business processes / Call Centre environment, Change Management, and Scrum Agile- Product Owner, and in turn provide me with the space to showcase my own experience gained within the same space. In my tenure as a Team Leader, Business/Change Specialist, and Product Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
5
5
Languages
Work History
Agile Product Owner
White Hat Gaming
Cape Town
10.2021 - Current
- Liaison & Communication with Payment Service Providers in these markets ( Latam, Europe, and the US) around the world and internal stakeholders
- Ably represents interfaces with and engages business users
- Acts as fully integrated team member
- Uses clear goals to communicate project vision at beginning of every release and sprint so that team understands and is equipped to realize it
- Makes business decisions and communicates requirements through epics and user stories.
- Communicates status outside team
- Development
- Creates, maintains, prioritizes, and sequences product backlog based on business value or ROI
- Creates user stories and acceptance tests from themes and features granular enough for single sprint
- Prioritize user stories by business value
- Decides which user stories are scheduled into sprints
- Provides rapid feedback to all Stakeholders
- Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
Agile Business Analyst Lead
Sanlam
Cape Twon
08.2019 - 09.2021
- Liaison & Communication
- Ably represents interfaces with and engages the business user
- Acts as a fully integrated team member
- Uses clear goals to communicate the project vision at the beginning of every release and sprint so that the team understands and is equipped to realize it
- Makes business decisions and communicates requirements through epics and stories so they are understood
- Communicates status outside the team
- Development
- Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI
- Creates user stories and acceptance tests from themes and features granular enough for a single sprint
- Prioritize user stories by business value
- Decides which user stories are scheduled into sprints
- Provides rapid feedback to all Stakeholders
- Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
- Produced business requirements, master story list, sprint planning and design documents
- Worked with Scrum team to test and certify application features before deploying to production
- Combined business and systems knowledge to create functional designs
- Analyzed business requirements to understand business needs
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
Lead Business Analyst
EOH Coastal
Cape Town
06.2018 - 07.2019
- Mentoring Junior and Intermediate Business Analysts
- Drafting of EOH Business Analyst and Product Owner Competency documentation
- Liaison & Communication
- Ably represents interfaces with and engages the business user
- Acts as a fully integrated team member
- Uses clear goals to communicate the project vision at the beginning of every release and sprint so that the team understands and is equipped to realize it
- Makes business decisions and communicates requirements through epics and stories so they are understood
- Communicates status outside the team
- Development
- Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI
- Creates user stories and acceptance tests from themes and features granular enough for a single sprint
- Prioritize user stories by business value
- Decides which user stories are scheduled into sprints
- Provides rapid feedback to all Stakeholders
- Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
- Conducted interviews with key business users to collect information on business processes and user requirements
- Performed gap analysis to identify areas of improvement
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Drafted reports on company financial metrics to assess successes and account for deficiencies
Product Owner
MWEB
Cape Town
05.2016 - 05.2018
- Liaison & Communication
- Ably represents interfaces with and engages the business user
- Acts as a fully integrated team member
- Uses clear goals to communicate the project vision at the beginning of every release and sprint so that the team understands and is equipped to realize it
- Makes business decisions and communicates requirements through epics and stories so they are understood
- Communicates status outside the team
- Development
- Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI
- Creates user stories and acceptance tests from themes and features granular enough for a single sprint
- Prioritize user stories by business value
- Decides which user stories are scheduled into sprints
- Provides rapid feedback to all Stakeholders
- Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
- Allocated and approved team resource usage.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Product Owner
LIBERTY HEALTH HOLDINGS
Cape Town
05.2014 - 04.2016
- Liaison & Communication
- Ably represents interfaces with and engages the business user
- Acts as a fully integrated team member
- Uses clear goals to communicate the project vision at the beginning of every release and sprint so that the team understands and is equipped to realize it
- Makes business decisions and communicates requirements through epics and stories so they are understood
- Communicates status outside the team
- Development
- Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI
- Creates user stories and acceptance tests from themes and features granular enough for a single sprint
- Prioritize user stories by business value
- Decides which user stories are scheduled into sprints
- Provides rapid feedback to all Stakeholders
- Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
- Brainstormed with peers and other members of design team to determine enhancements and product features
- Documented each step in product's design process for use in manuals
- Identified changes in project scope and modified job schedule accordingly
- Wrote comprehensive user manuals for new products and additional technical documentation
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues
Change Specialist
LIBERTY HEALTH HOLDINGS
Cape Town
01.2012 - 04.2014
- Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
- Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
- Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns
- Conduct readiness assessments, evaluate results, and present findings logically and easily
- Develop a set of actionable and targeted change management plans – including a communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan
- Support the execution of plans by employee-facing managers and business leaders
- Be an active and visible coach to executive leaders who are change sponsors
- Create and manage measurement systems to track individual changes' adoption, utilization, and proficiency
- Identify resistance and performance gaps, and work to develop and implement corrective actions
- Create and enable reinforcement mechanisms and celebrations of success
- Work with project teams to integrate change management activities into the overall project plan
- Work with communication, training, HR, and OD specialists in the formulation of plans and activities to support project implementation.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Certificate( Matric) - High School Certificate
Luhlaza High School
South Africa 01.1993 - 12.1997
Computer Systems Management - Computer Systems Management
FairHills Academy College
South Africa 01.1998 - 12.1998
Certification - ITIL Foundation - Certification - ITIL Foundation
Clear Space
South Africa 01.2012 - 12.2012
Certified Scrum Product Owner With Scrum Alliance - Certified Scrum Product Owner
Agile42
South Africa 03.2018 - 03.2020
Faculty Training Institute - Certified Business Analysis Professional (CBAP)
Faculty Training Institute
South Africa 01.2019 - 12.2019
Product Management Certificate - Product Management
University of Cape Town
South Africa 04.2023 - 07.2023
Skills
High proficiency in attention to detailundefined
Work References
Mr Robert O' Sullivan
Product Manager at White hat Gaming
iGaming industry
Email: robert.osullivan@whitehatgaming.com
Cell: +447759201980
Robert is my direct reportee for my Global Payments Projects at White Hat Gaming
Mr Zwelethu Gubesa
Portfolio Manager for Business Analysis
Financial and Insurance industry
Email:zwelethu.gubesa@gmail.com
Cell: +27 074 100 9111
Zwelethu was my direct head of development for my projects at Sanlam.
Mr Zuko Jack
Head of Development Centre and Quality Assurance at EOH/ iOCO Digital
Information Technology Industry
zuko.jack@ioco.tech
Cell: +27 082 411 7617
Zuko Jack was my Business Unit Head at EOH/iOCO Development Centre
Miss Thabisa Ncula
Scrum Master/Project Manager at EOH/ iOCO Digital
Information Technology Industry
Thabisa.Ncula@iOCO.tech
Cell:+27 081 447 5092
Thabisa Ncula was my Scrum Master at the Development Centre at EOH/iOCO Digital.
Mr Chuma Mgujulwa
Product Manager at MWEB
Telecommunication Industry
chuma.mgujulwa@gmail.com
Cell: +27 061 491 2801
Chuma Mgujulwa was my key stakeholder for all product development at MWEB.
My Mentor: Mbali Khumalo
Divisional Director: Sanlam
Medical aid and Insurance Industry
mbalenhle.khumalo@gmail.com
Cell:+27 082 330 6620
Mbali Khumalo is my career Mentor.
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