Nkululeko mabelane
Call Center Agent
Johannesburg
Summary
Driven and results-oriented professional with a proven track record at Saya Recoveries, adept in call center operations and customer dispute resolution. Excelling in excellent communication and active listening, I maintained a high success rate in debt collection, leveraging both empathy and firmness in negotiations to ensure positive outcomes.
Overview
1
1
year of professional experience
Work History
Dept Collection
Saya Recoveries
Roodeport
06.2023 - 07.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
Dept Collection Agent
Deal Flow Revenue Collection
Johannesburg
03.2023 - 05.2023
- Collected on delinquent accounts to reduce overdue balances.
Education
General Studies
Thuto Lesedi Secondary School
Johannesburg Vosloorus Skills
Call center experience
Performance improvements
History research
Issue investigation
Excellent Communication
Decision-Making
Teamwork and Collaboration
Self-Motivated
Active Listening
Good Telephone Etiquette
Timeline
Dept Collection
Saya Recoveries
06.2023 - 07.2024
Dept Collection Agent
Deal Flow Revenue Collection
03.2023 - 05.2023
General Studies
Thuto Lesedi Secondary School