Nkululeko mabelane

Call Center Agent

Johannesburg

Summary

Driven and results-oriented professional with a proven track record at Saya Recoveries, adept in call center operations and customer dispute resolution. Excelling in excellent communication and active listening, I maintained a high success rate in debt collection, leveraging both empathy and firmness in negotiations to ensure positive outcomes.

Overview

year of professional experience

Work History

Dept Collection

Saya Recoveries

Roodeport

06.2023 - 07.2024

Worked in call center environment handling manual and automatically dialed outbound calls.
Negotiated payment plans with customers to prevent accounts from entering collections.
Developed strong relationships with customers to foster timely payments and account resolution.

Dept Collection Agent

Deal Flow Revenue Collection

Johannesburg

03.2023 - 05.2023

Collected on delinquent accounts to reduce overdue balances.

Education

General Studies

Thuto Lesedi Secondary School

Johannesburg Vosloorus

Skills

Call center experience

Timeline