Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
Generic
Nkululeko Khanyile

Nkululeko Khanyile

Service And Quality Manager
Boksburg,GP

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Regional Service and Quality Manager

First National Bank
09.2019 - Current
  • Managing and overseeing regional operations by communicating activities needed to implement functional strategies and daily business plans
  • Communicating actions needed to successfully implement the strategy and business plan in line with the broader organization's mission, vision, and culture
  • Use performance management systems to ensure the achievement of objectives and set targets timeously and within budget
  • Managing consultants and administrators in the region
  • Establishing and maintaining relationships with internal and external clients
  • Liaising with internal stakeholders on new and existing projects
  • Managing completion of projects within timeframes and as per agreed quality standards
  • Planning and execution of projects
  • Analysis of costs and revenue to ensure that all off-site devices are profitable
  • Monitoring of availability and volumes of devices on daily basis and compiling monthly reports to this effect
  • Drafting of business cases in line with business standards, requirements, and strategy
  • Ensuring that leases and contracts are of quality standard and compliant
  • Ensuring that billing information is correctly loaded, accurate and up to date
  • Approval of invoices and inspection of ad hoc work conducted by vendors
  • Implementation of cost containment strategies in the region
  • Monthly and quarterly reporting of the regions' overall performance to MANCO.

Branch Manager

First National Bank
01.2016 - 08.2019
  • Ensure overall operability of the branch
  • Management of capacity
  • Driving sales and ensuring targets are met
  • Ensuring exceptional service is provided to clients
  • Analysis of financial statements (Balance sheet and Income Statement)
  • Maintaining branch costs
  • Continuously improve profits
  • Providing leadership and management
  • Decision making
  • Recruitments
  • Handling disciplinary hearings as a representative.

Sales and Service Manager

First National Bank
10.2013 - 12.2015
  • Leading the sales and service team
  • Handling of complaints, queries and compliments
  • Market and trends analyses
  • Allocation of sales targets and ensuring that these targets are met and exceeded
  • Ensuring that exceptional service is provided to clients
  • Establishing and maintaining relationships
  • Performance management.

Sales Coordinator/ Team Leader

First National Bank
04.2011 - 09.2013
  • Ensuring smooth running of the sales department
  • Ensuring smooth running of the service department
  • Scrutinizing documents and authorizing opening of accounts
  • Coaching of the sales team
  • Ensuring sales targets are met
  • Educating the sales team on product knowledge
  • Running of the product campaigns
  • Performance management
  • Contracting staff and assigning roles.

Internal Sales Consultant

First National Bank
12.2010 - 03.2011
  • Opening of Business, Personal, Clubs and Investment accounts
  • Applications of Business and Personal credit card & Personal loans
  • Give advice to customers to choose the suitable products
  • Assessing customer needs and facilitate the resolution thereof
  • Implementation and maintenance of Branch Service.

Relationship Analyst

First National Bank
02.2010 - 11.2010
  • Credit risk and relationship management
  • Overdraft Applications
  • Develop, maintain and grow relationships
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Engaging with the customers in a professional way as specified in the service standards.

Investment Consultant/ Multiskilled Consultant

First National Bank
09.2009 - 01.2010
  • Administering service meeting
  • Report relevant information to manager
  • Advising consultants
  • Ensuring exceptional customer service (service that shines)
  • Handling of customer queries
  • Problem Solving
  • Advising and consulting on product suitability for customers
  • Answer relevant questions asked by colleagues/ providing support
  • Ensure smooth running of bank as Service
  • Attending service meeting
  • Providing training and support for staff
  • Transferring of funds
  • Re-investing upon maturity of an investment
  • Liaising with investment house to get better interest rates for customers.

Service Consultant

First National Bank
01.2009 - 08.2009
  • Customer Service (customer queries & complaints)
  • Opening of Business, Personal, Clubs and Investment accounts
  • Applications of Business and Personal credit card & Personal loans
  • Replacement of cards and pins
  • Collections of cheque books, credit and debit cards
  • Give advice to customers to choose the suitable products
  • Assessing customer needs and facilitate the resolution thereof
  • Implementation and maintenance of Branch Service
  • Adherence to Branch Banking Values
  • Ensuring that Bank Brand Values are practiced.

Bulk Teller

First National Bank
05.2007 - 12.2008
  • Customer Service, Large withdrawals and deposits, Statement Printouts, Foreign Exchange and Money Transfers
  • Cashing & selling of foreign currency
  • Balancing tills.

Education

Matric -

Etwatwa High School
01.2000 - 05.2000

BBA Degree - Finance and Investments

CIDA City Campus
01.2003 - 05.2006

International Computer Drivers License (ICDL) - undefined

CIDA ICT Academy
02.2004 - 05.2004

A+ -

CIDA ICT Academy
07.2004 - 05.2004

N+ -

CIDA ICT Academy
03.2005 - 05.2005

Sun Solaris System Administration - undefined

CIDA ICT
02.2006 - 05.2006

Bcom Honours - Finance and Operational Risk Management

University of South Africa
01.2018 - 04.2020

Skills

Computer: Ms Office, A and N

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Websites

Projects

Sanitizer Installations, 06/2021, 07/2021, Successful installation of sanitizer dispensers in all ATMs in Freestate, Northwest and Northern Cape in line with COVID-19 regulations. Site Audits, 01/2021, 05/2021, Asset count of all ATMs in Freestate, Northwest and Northern Cape provinces. Signage Installation, 03/2021, 08/2021, Installation of signages on an ad hoc basis. Slimline Removal Project, 09/2020, 06/2021, Removal of all slimline devices in Freestate, Northwest and Northern Cape as per licensing requirements.

Timeline

Regional Service and Quality Manager

First National Bank
09.2019 - Current

Bcom Honours - Finance and Operational Risk Management

University of South Africa
01.2018 - 04.2020

Branch Manager

First National Bank
01.2016 - 08.2019

Sales and Service Manager

First National Bank
10.2013 - 12.2015

Sales Coordinator/ Team Leader

First National Bank
04.2011 - 09.2013

Internal Sales Consultant

First National Bank
12.2010 - 03.2011

Relationship Analyst

First National Bank
02.2010 - 11.2010

Investment Consultant/ Multiskilled Consultant

First National Bank
09.2009 - 01.2010

Service Consultant

First National Bank
01.2009 - 08.2009

Bulk Teller

First National Bank
05.2007 - 12.2008

Sun Solaris System Administration - undefined

CIDA ICT
02.2006 - 05.2006

N+ -

CIDA ICT Academy
03.2005 - 05.2005

A+ -

CIDA ICT Academy
07.2004 - 05.2004

International Computer Drivers License (ICDL) - undefined

CIDA ICT Academy
02.2004 - 05.2004

BBA Degree - Finance and Investments

CIDA City Campus
01.2003 - 05.2006

Matric -

Etwatwa High School
01.2000 - 05.2000

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Nkululeko KhanyileService And Quality Manager