NKULULEKO BRUTUS MTHETHWA
UNIVERSAL BANKER LEVEL1, FAIS ACCREDITED REGISTERED BANK REPRESENTATIVE
1 Heather Road, Roodekop
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
15
15
years of professional experience
Work History
Universal Banking Level1
Universal Banking
01.2018 - Current
- Core Skills: Transactional banking, Card division, Home loans, Vehicle and Asset Finance, lending and investments, complaints and lost cards Risk
- Exposed to wealth and Investments overflow
- Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
- Collaborated with team members to improve branch performance and achieve sales targets.
- Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Provided exceptional customer service, resulting in a higher retention rate and increased referrals from satisfied clients.
- Cultivated strong relationships with customers through attentive listening and tailored financial advice based on individual needs.
Buddy Mentor/Training and Facilitation
Standard Bank
01.2016 - 12.2017
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Regularly assessed progress and provided feedback to support continued development.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Served as role model for mentees by demonstrating strong values and ethical standards.
General Banking Consultant
Standard Bank
01.2014 - 12.2016
- Mentored junior consultants, improving team performance and cultivating a positive work environment.
- Identified potential risks, implementing proactive strategies for risk mitigation and management.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Customer Care Services
Standard Bank
01.2012 - 12.2014
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Marketing Consultant
Fifa-world-cup 2010
06.2010 - 07.2010
- Executed marketing programs and planned events to attract qualified leads.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Achieved client vision and marketing objectives by collaborating with various departments.
Education
Matric Certificate -
Thokoza High School
12-2006
Moonstone RE5 Certificate -
Moonstone
Johannesbrug10-2019
Bachelor of Business Administration -
MANCOSA
01.2023 - 01.2025
NQF 5 Banking Certificate -
Cornestone
04.2001 -
Skills
- Transactional banking
- Card division
- Home loans
- Vehicle and Asset Finance
- lending and investments
- complaints and lost cards Risk
- wealth and Investments overflow
Financial transactions accuracy
Accomplishments
- Registered SBSA FAIS Representative.
- Banker Rating: Setting example Achieved, 01/01/19 - 12/31/23
- Universal Banking Graduate., 01/01/18
- Voice Branch Top performer, 01/01/24
Timeline
Bachelor of Business Administration -
MANCOSA
01.2023 - 01.2025
Universal Banking Level1
Universal Banking
01.2018 - Current
Buddy Mentor/Training and Facilitation
Standard Bank
01.2016 - 12.2017
General Banking Consultant
Standard Bank
01.2014 - 12.2016
Customer Care Services
Standard Bank
01.2012 - 12.2014
Marketing Consultant
Fifa-world-cup 2010
06.2010 - 07.2010
NQF 5 Banking Certificate -
Cornestone
04.2001 -
Matric Certificate -
Thokoza High School
Moonstone RE5 Certificate -
Moonstone
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