Candle making, fashion and beauty trends, traveling and cooking
Nkosilindile Ndlovu
Sales Associate And Customer Care
Bulawayo
Summary
Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Nail Technician
CURRENT EMPLOYEMENT
Bulawayo
07.2021 - 10.2022
- Running my own Nail Tech business
- Prepare nail beds and cuticles, shape nails and applied polish for over 5 daily customers.
- Mainly work with gel application and nail art designs.
- Shape and smooth nails and extensions using tools such as files and rotary abrasive wheels.
- Treat, prepare and maintaine clients' nails on both hands and feet.
- extensive Knowledge in Nail Tech industry and keep up with latest trends
VIP AGENT
Menzies Aviation SA (Pty)Ltd
Johannesburg
08.2018 - 09.2020
- Responsible for briefing and debriefing of flights before and after flights
- Arrange aircraft slots and liaise with catering and transport company
- Responsible for receipt of cash on any cash-handling flights and ensuring safekeeping per cash handling procedure
- Meet with clients – to maintain high service level
- Responsible for planning and updating of paperwork relating to all handling
- Liaise with high customers on information and documentation required for handling
- Preparing boarding passes as per charter company advice
- Meet and greet customers as per roster, assist through immigration and customs.
Retail Sales Associate - Jr Accountant Intern
Brynstan Organic Food Emporium
Johannesburg
11.2015 - 07.2018
- Input high volume of monthly invoices with consistent accuracy
- Investigated daily variances and corrected errors to resolve discrepancies
- Evaluated clients, Suppliers and buys expense reports and verified accuracy
- Investigated and resolved internal accounting variances to keep records current
- Communicated with suppliers to reconcile invoice payments.
- Used Pastel for accounting Processes
- Helped customers complete purchases, locate items and join reward programs.
- Cleared unwanted products and packed new ones accordingly
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Store Manager and Cashier
ALL IN FASHION clothing store(Pty), Norkem Mall
Johannesburg
02.2008 - 10.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached sales team both collectively and individually to help each employee achieve monthly goals
- Set up and designed store displays
- Researched new products and services to drive revenue and support short- and long- term strategies.
- Communicated with Suppliers, received and recorded stock
- Opened and closed shifts, cashed up and managed float. Was Responsible for opening and closing the store and keeping the keys safe with me
- Answered questions about store policies and addressed customer concerns
- Welcomed Guests in a friendly manner
Education
Bachelor of Commerce Degree - Management Accounting
University of South Africa
06.2017 - 06.2024
Diploma - Business Management
Midlands State University
01.2006 - 11.2008
Certificate in Nail Technology Course -
Unblemished Beauty – Makeup And Nail Academy
05.2021 - 06.2021
General Certificate of Education Advanced Level -
Founders High School
01.2004 - 12.2005
General Certificate of Education -
Guinea Fowl High School
01.2001 - 12.2003
Skills
Cash Flow analysisInterpersonal SkillsTime managementProblem-solving SkillsBusiness Development SkillsResource UtilizationStrategic planningNegotiation SkillsData AnalysisSchedulingBookingsTeam work
Pedicures
Nail preparation
Inventory controls
Proficient in Pastel
Verbal and written communication
Dependable and Responsible
Sales expertise
Store opening and closing
Point of sale operation
Microsoft applications proficiency
Product and service sales
Product promotions
Team leadership and coaching
Maximizing profitability
Merchandising
VIP guest relations
Concierge services
Reporting capabilities
Guest services
Interests
Timeline
Nail Technician
CURRENT EMPLOYEMENT
07.2021 - 10.2022
Certificate in Nail Technology Course -
Unblemished Beauty – Makeup And Nail Academy
05.2021 - 06.2021
VIP AGENT
Menzies Aviation SA (Pty)Ltd
08.2018 - 09.2020
Bachelor of Commerce Degree - Management Accounting
University of South Africa
06.2017 - 06.2024
Retail Sales Associate - Jr Accountant Intern
Brynstan Organic Food Emporium
11.2015 - 07.2018
Store Manager and Cashier
ALL IN FASHION clothing store(Pty), Norkem Mall
02.2008 - 10.2015
Diploma - Business Management
Midlands State University
01.2006 - 11.2008
General Certificate of Education Advanced Level -
Founders High School
01.2004 - 12.2005
General Certificate of Education -
Guinea Fowl High School
01.2001 - 12.2003