Nkositandile Godfrey Mpehle

To collaborate process of assessment, planning,facilitation, coordination, evaluation, and advocacy for options and services to meet an individual’s comprehensive needs through communication and available resources to promote quality cost effective outcomes.

• Developed strong rapport with customers, fostering loyalty and repeat business.
• Managed high call volume while maintaining professional demeanor and excellent service quality.
• Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.
• Handled escalated calls effectively, deescalating situations and providing satisfactory resolutions for customers.

• Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
• Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
• Streamlined month-end closing process by automating tasks and establishing clear deadlines.
• Provided ad-hoc financial analysis support for various projects throughout the organization as needed .
• Manage the back and the front office of the store.
• Provide HR and administrative support to the store.

• Transaction Processing: Scanning or manually entering items, calculating totals, and processing payments (cash, credit/debit cards, checks).
• Customer Service: Greeting customers, answering questions, providing assistance, and resolving complaints or issues.
• Payment Handling: Accepting payments, making change, and balancing cash drawers.
• Sales Support: Assisting with returns, exchanges, and promotions.
• Maintaining Checkout Area: Keeping the checkout area clean, organized, and stocked with necessary supplies.
• Inventory Management: Assisting with stocking shelves, checking inventory, and price adjustments.
• Security: Following security procedures, such as checking identification for age-restricted purchases, and preventing theft.
• Communication: Effectively communicating with customers and team members.
• Record Keeping: Maintaining accurate transaction records and reports.