Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NKOSINGIPHILE THEMBA POWELL TSHABALALA

Network/ Cybersecurity
Centurion,GP

Summary

/ WWW: https: | Professional Summary With a strong educational background in Electrical Engineering, specifically Light Current, I have developed a passion for technology and customer service. Starting as an Electrical Technician, I transitioned into a Security Systems Technician role at Intelipark, successfully installing security systems for multiple shopping centers. Building on this experience, I served as an AV Technician at Omega, catering to esteemed clients such as Anglo American, Vodacom, and Eskom. Joining British Telecommunication in 2014 as a Collaboration Engineer at Sasol, my consistent performance led to promotions, first to Collaboration Engineer L2 in 2016 and later to Team Leader in 2019. Alongside professional growth, I obtained CCNA CyberOp and CCNA R&S certifications. In October 2021, I made a seamless transition to the Networking department as a Network Engineer. I hold a BSc in IT with a focus on Security and Networking Engineering. I also obtained CCNP Encore, and currently pursuing ITILv4 certification, ICS2, and Fortinet certifications. With over 14 years of experience in the field, I have gained extensive expertise in deploying and maintaining Video Conferencing, Voice, LAN, WAN infrastructure, and CyberSecurity. Known for dedication and a proven track record of system repairs and troubleshooting, I bring strong planning, project management, and communication skills to every endeavor.

Overview

15
15
years of professional experience

Work History

Network Engineer

Wela Empowement Holdings, Sasolplace, ROSA Sites Sasol
10.2021 - Current
  • Consider the impact of products and solutions on other business areas, taking into account interdepartmental dependencies
  • Ensure that all solutions offered to customers provide a robust network and that all operational work meets the specified requirements
  • Manage defect prevention through effective root cause analysis of failures to reduce repetitive faults
  • Maintain the core network infrastructure during business hours, conducting proactive maintenance
  • Monitor and manage load balancing and network optimization
  • Ensure that processes and contingency plans are in place for disaster recovery, redundancy, and automatic failures
  • Implement solutions and innovations in line with the network
  • Prescribe and implement change control policies and procedures
  • Communicate all planned work to clients and internal departments promptly
  • Relay faults to clients via the correct channels
  • Ensure that network SLA's are met
  • Assist with the establishment and development of new Sasol networks globally
  • Help manage project teams during the roll-out of complex solutions
  • Monitor network capacity issues and advise the IP Operations Manager, making appropriate recommendations
  • Plan network capacity and order upgrades as needed
  • Manage risks by identifying, communicating, and managing them
  • Ensure that procedures and processes are in place for quality control and that they are managed and monitored
  • Maintain Cisco (Call Manager) by creating users on CM and phone maintenance
  • Carry out wireless maintenance by creating users and maintaining the wireless network.

Collaboration Engineer (Team Leader)

Wela Empowement Holdings, ROSA Sites Sasol
08.2020 - 09.2021
  • Implement operational policies, optimize processes, manage budgets and resources, and ensure alignment with organizational goals
  • Maintain and troubleshoot audio and visual equipment to minimize downtime
  • Designing and implementing collaboration solutions that meet the specific needs of the business
  • Troubleshooting and resolving technical issues with collaboration systems
  • Providing training and support to users of collaboration technologies
  • Keeping up-to-date on the latest collaboration technologies and trends
  • Working with other IT professionals to ensure that collaboration systems are integrated with other business systems
  • Ensure that all processes are followed and maintained to high standards
  • Provided technical support to event staff and presenters, reducing technical issues and delays
  • Conducted research to test and analyze the feasibility, design, operation, and performance of equipment, components, and systems.

Collaboration Engineer

British Telecommunications, BT
01.2014 - 07.2020
  • Involved in deploying Telepresence infrastructure globally in the Sasol environment
  • Configuring and maintaining CUCM, TMS, VCS and CMM
  • Maintain and troubleshoot audio and visual equipment to minimize downtime
  • Designing and implementing collaboration solutions that meet the specific needs of the business
  • Troubleshooting and resolving technical issues with collaboration systems
  • Providing training and support to users of collaboration technologies
  • Keeping up-to-date on the latest collaboration technologies and trends
  • Working with other IT professionals to ensure that collaboration systems are integrated with other business systems
  • Ensure that all processes are followed and maintained to high standards
  • Provided technical support to event staff and presenters, reducing technical issues and delays.

AV Technician

Omega Digital Technologies
08.2010 - 12.2013
  • Tested and calibrated audio and visual equipment to verify proper operation
  • Performed service and system maintenance as directed
  • Set up projectors, laptops, and microphones for live presentations
  • Setup Video Conference meetings and ensure that all AV Equipment is fully functional
  • Maintained and documented inventory levels of audio and visual equipment to support continuous availability
  • Oversae reservation and distribution of AV equipment and facilities for on-site presentations.

Education

Bachelor of Science - IT (Security And Network

Eduvos
Current

N5 Certificate: Electrical Engineering - undefined

04.2001

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Springs Technical Collage
10

CCNA R & S PearsonVue - Centurion CCNA CyberOps PearsonVue - Centurion CCNP Encore - undefined

2021

Skills

  • Root Cause Analysis
  • Self-Motivated
  • Attention to Detail
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • MS Office
  • Written Communication
  • Interpersonal Communication
  • Dependable and Responsible
  • Training and Development
  • Teamwork and Collaboration
  • SNMP monitoring
  • IP Services
  • Project Management
  • Python programming proficiency
  • Strong troubleshooting skills

Certification

CCNP Encore

Timeline

Network Engineer

Wela Empowement Holdings, Sasolplace, ROSA Sites Sasol
10.2021 - Current

Collaboration Engineer (Team Leader)

Wela Empowement Holdings, ROSA Sites Sasol
08.2020 - 09.2021

Collaboration Engineer

British Telecommunications, BT
01.2014 - 07.2020

AV Technician

Omega Digital Technologies
08.2010 - 12.2013

Bachelor of Science - IT (Security And Network

Eduvos

N5 Certificate: Electrical Engineering - undefined

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Springs Technical Collage

CCNA R & S PearsonVue - Centurion CCNA CyberOps PearsonVue - Centurion CCNP Encore - undefined

NKOSINGIPHILE THEMBA POWELL TSHABALALANetwork/ Cybersecurity