Nkosingiphile Themba Powell Tshabalala
Network / Collaboration Engineer (Team Leader)
Centurion
Summary
I have always had a passion for technology and customer service, since a young age. I pursued this interest by studying Electrical Engineering in college, specializing in Light Current. After graduation, I worked as an Electrical Technician before transitioning to a Security Systems Technician. In this role, I was involved in installations for many high-profile shopping centers.
I then joined Omega as an AV Technician based at Anglo American,Vodacom and Eskom before moving to British Telecommunication as a Collaboration Engineer based at Sasol. I have since obtained my CCNA CyberOp and CCNA R&S certifications, and I am currently pursuing my CCNP certification and ITILv4 certification.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Network Engineer
Wela Empowement Holdings
Sandton
10.2021 - Current
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such, routers, servers, and other hardware.
- Troubleshoot complex multi-vendor network service provider issues.
- Manage, track, and coordinate problem resolution and escalation processes.
- Monitor network capacity and performance to diagnose and resolve complex network problems.
- configure and troubleshoot VoIP and multi-media distributed systems and platforms.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Recommended options for disaster recovery and remote access security.
- Draft Root Cause Analysis (RCA) documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Oversee patch testing and deployment, script network software pushes and uninstalls.
- Oversee junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
Collaboration Engineer L2
Wela Empowement Holdings
Sandton
08.2020 - 09.2021
- Maintain and troubleshoot audio and visual equipment to minimize downtime.
- Designing and implementing collaboration solutions that meet the specific needs of the business
- Troubleshooting and resolving technical issues with collaboration systems
- Providing training and support to users of collaboration technologies
- Keeping up-to-date on the latest collaboration technologies and trends
- Working with other IT professionals to ensure that collaboration systems are integrated with other business systems
- Ensure that all processes are followed and maintained to high standards.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
Collaboration Engineer L2
British Telecommunications (BT)
Woodmead
01.2014 - 07.2020
- Maintain and troubleshoot audio and visual equipment to minimize downtime.
- Designing and implementing collaboration solutions that meet the specific needs of the business
- Troubleshooting and resolving technical issues with collaboration systems
- Providing training and support to users of collaboration technologies
- Keeping up-to-date on the latest collaboration technologies and trends
- Working with other IT professionals to ensure that collaboration systems are integrated with other business systems
- Ensure that all processes are followed and maintained to high standards.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
AV Technician
Omega Digital Technologies
Woodmead
08.2010 - 12.2013
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Set up projectors, laptops, and microphones for live presentations.
- Setup Video Conference meetings and ensure that all AV Equipment is fully functional.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Oversae reservation and distribution of AV equipment and facilities for on-site presentations.
Education
Bachelor of Science - IT (Security And Network)
Eduvos
Pretoria 01.2020 - Current
Skills
Root Cause Analysis
undefinedTimeline
Network Engineer
Wela Empowement Holdings
10.2021 - Current
Collaboration Engineer L2
Wela Empowement Holdings
08.2020 - 09.2021
Bachelor of Science - IT (Security And Network)
Eduvos
01.2020 - Current
Collaboration Engineer L2
British Telecommunications (BT)
01.2014 - 07.2020
AV Technician
Omega Digital Technologies
08.2010 - 12.2013
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