Nkosingiphile David Mazongolo

To achieve all relevant sales, growth and margin targets through effective management of the department.

To contribute to the effective implementation of departmental, store and company strategy

Implement and maintain all required operational standards (merchandising, ticketing, housekeeping, stock availability, service levels, and care for stock, stock profiles, pricing, promotional planning and execution, staff dress codes, safety, customer service levels) as well as company policies and procedures in the store.

Ensure market awareness by doing ongoing analysis of market trends, competitors and customer's needs and initiate action arising out of the analysis.

Drive customer service excellence throughout your departments.
Manage people by reflecting the company vision and values in your leadership practices.
o Manage performance to meet operational and financial objectives.

• Provided customer services and managed relations in all admin areas.
• Managed checkout operations to enhance customer experience and support mass discounters.
• Ensured compliance with cash and banking procedures.
• Coordinated system procedures and trained relevant personnel.
• Conducted training and development programs for subordinates.
• Executed recruitment and selection processes for the team with the Admin Manager.
• Conducted ongoing audits according to the authorized audit schedule.
• Managed turnover and NIBT budgets effectively.
• Implemented strategies to reduce inventory loss and improve shrinkage rates.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Conducted training sessions to enhance team skills and performance.
• Maintained customer service standards through effective communication and support.
• Enforced company policies and procedures.
• Implemented and monitored all aspects of risk management and health and safety regulations.
• Facilitated communication across all business levels.
• Participated in the GAME STORES operations conference focused on new store strategies.

• Effective banking done daily
• Performed daily banking tasks to ensure accurate financial records
• To ensure that floats are prepared timorously for cashiers
• To control issuing of game monies, bonus buy vouchers and gifts voucher from the cash office
• Controlled and maintained registers and files for accurate cash office operations
• To control and maintain all necessary register and files
• High security standards obtained
• Implemented high security standards to protect cash office assets
• Supported and motivated team to enhance collaboration and performance
• To notify and assist the checkout manager in regarding to investigations
• Managed issuance of game monies, bonus buy vouchers, and gift vouchers from cash office
• Executed additional duties assigned by the deputy administration manager.
• Reason for Leaving: Promoted

• Checking cash office documents
• Checking income and disbursement journals. Banking journals and Unders and overs
• Reviewed and reconciled income, disbursement, banking journals, and unders and overs
• Collaborated with store manager and administration on cash office tasks
• Maintained accurate financial journals
• Undertake any other duties as requested by the administrator
• Reason for Leaving: Promoted

• To ensure that float is prepared timely for cashier
• To count all cashiers' daily takings and vouchers before entering
• To count all cashiers' daily takings and vouchers before entering figures onto the CDR
• Reconcile the end of day settlement report and the cashier daily
• Completed monetary reconciliation forms to ensure accurate financial reporting.
• Monetary reconciliation forms
• To check the money and the CDR from any franchise department and HP
• To maintain housekeeping and the filing standing in the office
• Maintain housekeeping and filing standards in office for organized operations
• Liaison with the checkout manager
• To undertaking any other duties as requesting by the cash office supervisory
• To undertake any other duties as requested by the cash office supervisory
• Internal Training Completed
• Conducted induction training for new employees to familiarize them with company policies.
• How the Business Works
• Customer Services and Telephone Skills
• Money Management
• Business Etiquette
• Ethics Impact, CBT for Deputy Administration Manager, Cash Office Assistant, Cash Office Supervisory and Cashier
• Train the Trainer
• IR for Management
• Recruitment and Selection
• Performance Management

• Loaded and offloaded trucks and containers for alcohol shipments.
• Collected alcohol samples for lab analysis to ensure quality compliance.
• Taking samples of alcohol to the lab for analyses and noising.
• Pumps alcohol from the receiver tanks to the stock room tanks.
• Completed safety training to understand workplace protocols