Nkosingiphile Zungu
Pietermaritzburg
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
5
5
years of professional experience
Work History
Community Safety & Liaison Trainee
Community Safety & Liaison
03.2019 - 06.2019
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Successfully communicated with entities inside and outside of business.
- Monitored, communicated and coordinated objectives of the districts.
Office Administrator
Imbalenhle Community Clinic
05.2018 - 11.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Librarian Assistant
Durban University Of Technology
03.2014 - 12.2017
- Placed books on proper shelves when returned to circulation.
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Assisted patrons with printing and copying according to personalized requirements.
- Compiled and submitted library activity and performance reports for improved insight.
- Collected fees, fines and donations for balanced library finances.
- Maintained secure environment by monitoring visitors at front desk.
- Inducted, informed and supported new users with thorough library orientations.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Set up computer and digital device access, providing assistance with use and operation.
Education
Public Management
Durban University of Technology
Pietermaritzburg11.2019
Skills
- Knowledge of Batho Pele Principles
- Knowledge of legislative framework,PFMA & Constitution
- Computer Skills
- Knowledge to use Travel IT System
- Knowledge of treasury regulations
- Strong written,verbal communication and interpersonal skills
- Good telephone etiquette and excellent organizational skills
- Good planning and time-management
- Ability to work independent and as a team
Accomplishments
- Collaborated with different districts in the development community project
Languages
Isizulu
English
Intermediate (B1)
Timeline
Community Safety & Liaison Trainee
Community Safety & Liaison
03.2019 - 06.2019
Office Administrator
Imbalenhle Community Clinic
05.2018 - 11.2018
Librarian Assistant
Durban University Of Technology
03.2014 - 12.2017
Public Management
Durban University of Technology
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