Nkosingiphile Shabalala
Newcastle
Summary
Demonstrated ability to manage orders efficiently in a fast-paced dining environment, ensuring timely service and customer satisfaction. Experience includes comprehensive menu knowledge, enabling effective communication of food and beverage options to guests. Proficient in cash handling and POS systems, contributing to accurate transaction processing. Strong team collaboration skills foster a positive work atmosphere, enhancing overall dining experiences for patrons.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Hotel Waiter
Tramonto boutique hotel
Newcastle
03.2025 - 02.2026
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Verified accuracy and quality of orders before delivery.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Restaurant Waiter
Rocomamas
Newcastle
10.2021 - 03.2025
Casual waiter
Grey goose game lodge
Newcastle
02.2018 - 10.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Sekusile Senior Secondary School
Newcastle , South AfricaSkills
- Order management
- Customer service
- Menu knowledge
- Cash handling
- Table setup
- POS systems
- Team collaboration
- Time management
- Multitasking
- Upselling strategies
- Beverage pairing
- Dining experience
- Order taking
Languages
Isizulu
First Language
English
Advanced (C1)
C1
References
References available upon request.