Summary
Overview
Work History
Education
Skills
Timeline
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Nkosinaye Qwabe

Service Delivery Intern
Johannesburg,Gauteng

Summary

Driven by results, I excelled as a Strategic Planning Intern at the Gauteng Department of Infrastructure Development, showcasing exceptional analytical and leadership skills. I significantly contributed to project management and policy analysis, enhancing service delivery and operational efficiency. My adeptness in report writing and stakeholder engagement underpins my ability to drive impactful outcomes.

Overview

2
2
years of professional experience

Work History

Service Delivery Intern

Gauteng Department Of Infrastructure Development
03.2024 - Current
  • Reviewing the Service Delivery Model
  • Liaising with the Office of the Premier to deal with GDID service delivery related queries.
  • Cleaning up and populating spreadsheets
  • Arranging and Attending meetings with senior officials of the department
  • Managing STARS, Education and Health projects within the department
  • Editing , Reviewing and Cleaning up reports (BP and SDIP Annual Report, DID Annual Complaint Report, Annual Citizens Report, Service Delivery Tracker).
  • Tracking GDID RDP claims

EPWP Intern

Gauteng Department Of Infrastructure Development
10.2022 - 02.2024
  • Preforming administrative and logistical duties pertaining to training
  • Performing secretariat duties during meeting for instance, Taking minutes, drafting agendas, preparing documents for distribution
  • Liaising with internal and external stakeholders in relation to procurement of goods and services.
  • Capturing and record data pertaining to EPWP training
  • Liaising with stakeholders pertaining to NYS training matters.
  • Compiling and collating documents in preparation for NYS training
  • Recording and maintaining the record and filling system both electronically and manually.
  • Assisting in monitoring and updating the directorate expenditure.
  • Conducting site visits to monitor training
  • Ensuring that monitoring is in line with the monitoring plan.
  • Maintaining training reports
  • Assisting drafting stats and reports
  • Representing the Directorate in both internal and external meetings

Strategic Planning Intern

Gauteng Department Of Infrastructure Development
08.2022 - 10.2022
  • Data Capturing
  • Filling of documents
  • Managing of Infrastructure Projects (STARS, Health & Education)
  • Populating Infrastructure Project Document
  • Analyzing Strategic Documents (SONA, SOPA, APP)
  • Analysis of Departmental Policies
  • Writing of submissions
  • Coordinating policies
  • Analyzing Annual Performance Plans and Operational Plans
  • Interacting with departmental stakeholders
  • Coordinating research on departmental policies

Education

Bachelor of Administration - Public Management And International Relations

University of Pretoria
Pretoria, Hatfield
04.2001 -

Skills

Communication

Timeline

Service Delivery Intern

Gauteng Department Of Infrastructure Development
03.2024 - Current

EPWP Intern

Gauteng Department Of Infrastructure Development
10.2022 - 02.2024

Strategic Planning Intern

Gauteng Department Of Infrastructure Development
08.2022 - 10.2022

Bachelor of Administration - Public Management And International Relations

University of Pretoria
04.2001 -

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Nkosinaye QwabeService Delivery Intern