Nkosinaye Qwabe
Service Delivery Intern
Johannesburg,Gauteng
Summary
Driven by results, I excelled as a Strategic Planning Intern at the Gauteng Department of Infrastructure Development, showcasing exceptional analytical and leadership skills. I significantly contributed to project management and policy analysis, enhancing service delivery and operational efficiency. My adeptness in report writing and stakeholder engagement underpins my ability to drive impactful outcomes.
Overview
2
2
years of professional experience
Work History
Service Delivery Intern
Gauteng Department Of Infrastructure Development
03.2024 - Current
- Reviewing the Service Delivery Model
- Liaising with the Office of the Premier to deal with GDID service delivery related queries.
- Cleaning up and populating spreadsheets
- Arranging and Attending meetings with senior officials of the department
- Managing STARS, Education and Health projects within the department
- Editing , Reviewing and Cleaning up reports (BP and SDIP Annual Report, DID Annual Complaint Report, Annual Citizens Report, Service Delivery Tracker).
- Tracking GDID RDP claims
EPWP Intern
Gauteng Department Of Infrastructure Development
10.2022 - 02.2024
- Preforming administrative and logistical duties pertaining to training
- Performing secretariat duties during meeting for instance, Taking minutes, drafting agendas, preparing documents for distribution
- Liaising with internal and external stakeholders in relation to procurement of goods and services.
- Capturing and record data pertaining to EPWP training
- Liaising with stakeholders pertaining to NYS training matters.
- Compiling and collating documents in preparation for NYS training
- Recording and maintaining the record and filling system both electronically and manually.
- Assisting in monitoring and updating the directorate expenditure.
- Conducting site visits to monitor training
- Ensuring that monitoring is in line with the monitoring plan.
- Maintaining training reports
- Assisting drafting stats and reports
- Representing the Directorate in both internal and external meetings
Strategic Planning Intern
Gauteng Department Of Infrastructure Development
08.2022 - 10.2022
- Data Capturing
- Filling of documents
- Managing of Infrastructure Projects (STARS, Health & Education)
- Populating Infrastructure Project Document
- Analyzing Strategic Documents (SONA, SOPA, APP)
- Analysis of Departmental Policies
- Writing of submissions
- Coordinating policies
- Analyzing Annual Performance Plans and Operational Plans
- Interacting with departmental stakeholders
- Coordinating research on departmental policies
Education
Bachelor of Administration - Public Management And International Relations
University of Pretoria
Pretoria, Hatfield 04.2001 -
Skills
Communication
Report Writing
Leadership
Computer
Formulating
Time management
Logical
Presentation
Statistical
Presentation
Networking
Knowledge
Methodological
Interpersonal
Research
Empathy
Listening
Project Management
Independent
Decisive
Empathy
Analytical
Organisational relations
Risk Assessment and mitigation
Planning
Editing
Timeline
Service Delivery Intern
Gauteng Department Of Infrastructure Development
03.2024 - Current
EPWP Intern
Gauteng Department Of Infrastructure Development
10.2022 - 02.2024
Strategic Planning Intern
Gauteng Department Of Infrastructure Development
08.2022 - 10.2022
Bachelor of Administration - Public Management And International Relations
University of Pretoria
04.2001 -