Work preference
Summary
Overview
Work history
Education
Skills
Certification
REFERENCES
Accomplishments
COMMUNITY SERVICE
PUBLICATIONS
NOTICE PERIOD
Timeline
Generic
NKOSINATHI NCALA

NKOSINATHI NCALA

Customer Service Administration Consultant
Midrand,Gauteng

Work preference

Work Type

Full timeConsulting

Location preference

On-siteRemote
Location: Midrand, Gauteng
Open to relocation: Yes

Minimum Desired Compensation

R450000/yr

Important to me

Career advancementWork-life balancePersonal development programmes

Summary

Detail-oriented professional with extensive expertise in MS Office, including Word, Excel, and PowerPoint. Proven track record as a Retentions Consultant with one year of experience in customer service and debt collections. Adept at managing spreadsheets and utilising Outlook for effective communication. Committed to leveraging skills in customer service proficiency to drive retention strategies and enhance client satisfaction.

Overview

1
1
Certification
22
22
years of professional experience

Work history

Assistant Administrator

City of Tshwane Municipality EPWP General Worker
Centurion, Gauteng
2025.07 - 2026.07
  • Rietvlei Nature Reserve Angling Area
  • Rietvlei reservations department. bookings done by email call and walking. escort customers to the chalet using private transport client then returns to office to confirm chalet booking and date. Tuesday inventory take stock of all electronic=s in chalet that are working aircon stoves fridges microwaves. cutlery spoons knives teaspoons knifes take stock what is missing what needs to be replaced. Wednesday replace what needs to be replaced and hand workers toiletries tissues and hard duty plastics 8 works for 16 chalets 2 chalets per worker. fridays prepare for working 2 weekends a month.
  • Managed financial transactions including invoicing, expense claims and petty cash reconciliation.
  • Coordinated travel arrangements to facilitate business operations.
  • Assisted with budget management to control departmental expenses.
  • Improved office efficiency by streamlining administrative processes.

Poet

State Theater
Tshwane, Gauteng
2023.10 - 2026.04
  • Composed and performed 52 original songs, showcasing creativity and musical talent.
  • Auditioned songs for upcoming performances, demonstrating initiative and commitment to artistic excellence.
  • Led rehearsals to prepare for performances, enhancing group collaboration and performance quality.
  • Demonstrated professionalism during rehearsals and performances.
  • Memorised lyrics and performance set for upcoming shows.
  • Freestyling
  • Cypher
  • Reason For leaving: Active

Retentions Consultant

Mix Telematics
2016.10 - 2017.12
  • Change of Ownership.
  • New Installations.
  • Upgrades.
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • Position: NQF Level 4 Learnership Competent September 2017
  • Reason for Leaving: ( 14 months) Learnership period had lapsed.
  • 2017 December to Date
  • Self development.
  • Motor Vehicle Tracking Company

Customer Service Consultant

Autopage
2014.03 - 2014.08
  • Working all on 3 major cellular networks in RSA
  • ( Vodacom, MTN, Cell C)
  • Adding value added services to customers account.
  • Assisting with the set up of voice mail.
  • Giving customer PUK number, in order to unblock their cell phone.
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • Reason For leaving: 6 Months contract( contract was not renewed with the next year company would be liquidated). Customer service consultant satisfying customers needs. Resolving customer query within SLA turn around time. Changing and capturing customer banking details personal details home cellular and work number.Setting up debit order date for the customer. selling value added services to the customer data airtime upgrading where possible.

Customer Service Consultant

Neotel
Midrand, Gauteng
2012.01 - 2014.01
  • Adding value added services to customers account.
  • Assisting with the set up of voice mail.
  • Giving customer PUK number, in order to unblock their cell phone.
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • Outsourcing Byes Technology
  • Reason for Leaving: No prospects of growth Customer service consultant satisfying customers needs. Resolving customer query within SLA turn around time. Changing and capturing customer banking details home cellular and work number.Setting up debit order date for the customer. selling value added services to the customer data airtime upgrading where possible.

Customer Service Consultant

Vodacom Business Solutions
Midrand, Gauteng
2007.08 - 2008.08
  • Adding value added services to customers account.
  • Assisting with the set up of voice mail.
  • Giving customer PUK number, in order to unblock their cell phone.
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • Reason for Leaving: 1 year contract.

Customer Service Consultant

Standard Bank
2005.01 - 2006.01
  • Standard Bank started off in debt collections agent. received a Blue Star award at the company award function promoted to administration support.
  • Given data given instructions to sort it out no further details. compiled the data into 30 day 60 day 90 day 120 day 150 180 day pre legal 180 days legal 240 days.
  • Attach landline cellular phone and work number to each account where possible.
  • Handed over to credit control who vett accounts and hand over to the relevant department.

Customer Service Consultant

Jacklyn Enterprises
2004.08 - 2005.02
  • Subscribing customers, for children and adult books and DVDs ( National Geographic and Disney amongst others).
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • Reason for leaving: 6 month contract.

Customer Service Consultant

American Online
2004.02 - 2004.07
  • Handling customer complaints, regarding the billing on the monthly accounts.
  • Updating Personal Details ( Address, contact number, updating email address).
  • Updating Banking details of customer, as well as debit order date.
  • AOL
  • Reason for Leaving: 6 month contract.

Education

BCom Tourism Management -

Midrand Graduate Institute
Midrand
2003.01 -

High School - undefined

Ferndale High School
2000.01 -

NQF LEVEL Generic Managment Completed - Business Administration And Management

The Learning Organization
Sunninghill

Skills

  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Internet
  • Outlook
  • Customer Service Proficient
  • Retentions Consultant 1 Year
  • Debt Collections
  • Spreadsheet proficiency

Certification

The Learning Organization, Paulshof 67, Cowely street, NQF Level 4 Generic Managment, Competent, Ethics, Mathematics Literacy, Finance, Leadership, Planning, organizing, Leading, Control, 12/01/17, Paulshof 67, Cowely street, South Africa

REFERENCES

City of Twswane Rirtvlei Natue Reserve Angling Area

0645447106

Mr Sphiwe Kabini

Resort Supervisor

+27 82 891 2081

Natalie

Manager

Rietvlei Nature Reserve

+27 72 907 3622

Tiiaetso Matlobogoae

Supervisor

Rietvlei Nature Reserve Angling Area

+2779543267

Este Hannekom

Supervisor

Rietvlei Nature Reserve Angling Area

American Online (AOL), Rsa 0115752000

Jacklyn Enterprises, 0112654200

Standard Bank 0861112807   08601223000

Vodacom Business 0800222636

 Neotel Outsourced Bytes Technology 086123424

 Autopage Company Liquidated 0116548211

Mix Telematics 0116549000

The State Theater Pretoria (Black Labone Upcoming artists promotions 0123924000

Accomplishments

  • 2x Blue star awards at Standbank for Customer Service excellence
  • 8 x Awards at Vodacom Business Solutions for Customer Service excellence

COMMUNITY SERVICE

2011, 2013, cleaning cannel's washing feeding and bathing dogs., educating the local community on pet hygiene., the importance of taking care of ourselves our neighbours and our four legged pets., Volunteered the SPCA midrand

PUBLICATIONS

  • I have Published 31 Books with an American Publisher Draft2Digital between 2017 and 2024genre Christian Mythology
  • The centre of this body of work is Jesus Christ the disciples the apostles Elisias the comforter which whom he left believers of the holy trinity with upon resurrection and ascending into heaven.
  • Whom is the author of your salvation?
  • Author
  • Nkosinathi Jehovah Flow Ncala

website https://www.flowmusic.app/playlist/d140611e-c5ce-486a-8e53-47cd818a208d

1.Tales of Giants As Though Ants Did Not Rule Colonies

2. The Modern Artt of War 900 pages

3. The Rise of The Samaritans 200 pages

4. The Psychology of Thought 500 pages

5. Humanity Captured Reality 200 pages

6. The Supreme Thought God 200 pages

7. Tales of Giants As Ants Did Not Rule 500 pages

Colonies.

8. The Battle For The Mind 500 pages

9. The Rise of Afeni 500 pages

10. The Fate of Destiny Dedicated To The Mkhize Family 500 pagee

11. Spiritual Awakening Jehovah Flow 200 pages

12. Conceptual Mythology 200 pages

13. The Thought That Is Transforming The Image 100 pages

14. Selective Thought Processing 100 pages

15.The Conditioning of Thought 100 pages

16. Dismemtling A System Called Reality 100 pages

17.Never Ignorant Getting Goals Accomplished pages

18. Broadcasting Live From The Cemetery of The Mind

19.. Why Do We Bury The Dead And Crucify The Living 100 pages

20. The Reserection Will Not Be Televised 100 pages

21. The Brower of The Mind Is Consciouness 100 pages

22. The Sonof The Christ  100 pages

23. The Consolodatiin of The 23 Gospels  100 pages

24. Upon The Angel Waking. R100 pages

Dedicated To Christopher Biggie Smalls Wallace. 100 pages

25. In The Presence of God Tupac Shakur 100 pages

26 Christian Mythology

27. Qaterkloof Baptist Christ

28. The Declaration of War On The Sovereignty of God The Liberation of The Negro.

29. Mutiki Mudau The Venda Empress

30 The decleration of War On The Soverinty of God

NOTICE PERIOD

immediately

Timeline

Assistant Administrator

City of Tshwane Municipality EPWP General Worker
2025.07 - 2026.07

Poet

State Theater
2023.10 - 2026.04

Retentions Consultant

Mix Telematics
2016.10 - 2017.12

Customer Service Consultant

Autopage
2014.03 - 2014.08

Customer Service Consultant

Neotel
2012.01 - 2014.01

Customer Service Consultant

Vodacom Business Solutions
2007.08 - 2008.08

Customer Service Consultant

Standard Bank
2005.01 - 2006.01

Customer Service Consultant

Jacklyn Enterprises
2004.08 - 2005.02

Customer Service Consultant

American Online
2004.02 - 2004.07

BCom Tourism Management -

Midrand Graduate Institute
2003.01 -

High School - undefined

Ferndale High School
2000.01 -

NQF LEVEL Generic Managment Completed - Business Administration And Management

The Learning Organization

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NKOSINATHI NCALACustomer Service Administration Consultant