Nkosinathi Henry Mkize
Customer Assistant
W463 Umlazi Township Durban
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Customer Assistant
Woolworths
Durban
03.2021 - 04.2023
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Monitored customer service performance to enforce quality and accuracy standards.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administrative Clerk
CCD Courrier
Durban
01.2018 - 11.2020
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Utilized productivity tools to complete tasks and improve performance.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
Tally Clerk
Bidvest BPO
Durban
01.2016 - 12.2017
- Located items by referring to location cards and current marking system, counting to verify accuracy.
- Signed for items to show receipt, tallied out shipments and completed documents after verifying proper markings, tags and labels on supplies containers.
- Packed and unpacked incoming items, sorting, stacking, binning and warehousing upon receipt.
- Performed in-storage checks for damage, deterioration and obvious needs for maintenance.
- Stored stock in appropriate temporary or permanent warehouse locations.
- Examined stock to verify conformance to specifications, alerting supervisors to discrepancies between inventory or order records and shelf inventory.
Education
Grade 12 - Matric
Swelihle High School
Umlazi Township 01.1993 - 12.2005
Diploma But Not Completed - Information Technology
CCSA COLLAGE
Durban 01.2013 - 11.2015
Skills
Customer research
undefinedCertification
[Galleria mall learning lab August 02 to 16 August 10 days
Timeline
[Galleria mall learning lab August 02 to 16 August 10 days
08-2021
Customer Assistant
Woolworths
03.2021 - 04.2023
Administrative Clerk
CCD Courrier
01.2018 - 11.2020
Tally Clerk
Bidvest BPO
01.2016 - 12.2017
Diploma But Not Completed - Information Technology
CCSA COLLAGE
01.2013 - 11.2015
Grade 12 - Matric
Swelihle High School
01.1993 - 12.2005
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