Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
NKOSINATHI BENEDICT MPATHO

NKOSINATHI BENEDICT MPATHO

Dispatcher
Kempton Park

Summary

Dynamic, results-driven professional with a proven track record of exceeding personal and organizational goals. Bilingual and highly motivated, adept at thriving in fast-paced environments while maintaining attention to detail and delivering high-quality outcomes. Strong analytical and problem-solving skills enhance teamwork and adaptability to organizational changes, ensuring seamless collaboration and project success. Committed to continuous improvement and excellence, consistently demonstrating the qualities of a successful employee and valued team player.

Overview

9
9
years of professional experience
4
4
Certifications
5
5
Languages

Work History

Dispatcher

BLUU CAR RENTAL
06.2025 - Current

Senior Customer Service Rep

Bluu Car Rental
08.2021 - 06.2025
  • Customer service, customer retention management skills
  • Identify sales opportunities and implement a strategy for business growth
  • To provide feedback on market and competitor activity regularly
  • Meet and exceed the budgeted targets through the management of the staff and the fleet.
  • Strong management skills and human resources experience required.
  • Fleet management is essential in meeting and exceeding the utilization, VOR and claims for the branch
  • Investigate and rectify queries relating to all customers
  • Manage P&L for discrepancies and queries - ensuring GLE allocations are correct
  • Manage petty cash control and banking in line with SOP
  • Meet all month-end deadlines
  • VMS Cancon management, traffic fine management
  • BPM processing
  • Cost negotiations and control for branch profitability
  • Performance management

Junior Customer Service Rep

Bidvest Car Rental
09.2018 - 08.2021
  • Ensuring customer service standards are achieved
  • Oversee fleet to ensure vehicles are well maintained and utilization levels are maintained
  • Managing all aspects of HR functions with the team – staff recruitment, performance planning and assessment, mentoring, discipline, leave, shift scheduling, overtime management and month –end submissions
  • Manage resources and plan branch activities with team
  • Identify and pursue sales leads which successfully grow the business
  • Cold calling on a monthly basis with existing accounts as well as new business developments
  • Strategize and analytical thinking maximizing revenue and profitability

Bartender/ Waiter

PROTEA Hotel (Mafikeng)
03.2016 - 10.2018

Education

Bachelor Of Business Administration - Business Administration

MANCOSA
Johannesburg, South Africa

Certification - Business Communication Skills

Wits Digital Campus
South Africa
02.2024

Operations Management Certificate - undefined

Wits Digital Campus
01.2023

Excel Certificate - undefined

DynamicDNA
01.2023

Matric - undefined

Ikaelelo High School
01.2003

Skills

Excellent communication

References

Sipho, Gumede, Former Branch Manager, 073 790 2468, Bidvest Car Rental

Certification

Business Communication skills

Timeline

Dispatcher

BLUU CAR RENTAL
06.2025 - Current

Business Communication skills

02-2024

Microsoft Excel

05-2023

Senior Customer Service Rep

Bluu Car Rental
08.2021 - 06.2025

Junior Customer Service Rep

Bidvest Car Rental
09.2018 - 08.2021

Bartender/ Waiter

PROTEA Hotel (Mafikeng)
03.2016 - 10.2018

Matric certificate

12-2003

Operations Management Certificate - undefined

Wits Digital Campus

Excel Certificate - undefined

DynamicDNA

Matric - undefined

Ikaelelo High School

Bachelor Of Business Administration - Business Administration

MANCOSA

Certification - Business Communication Skills

Wits Digital Campus

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