NKOSINATHI BENEDICT MPATHO
Dispatcher
Kempton Park
Summary
Dynamic, results-driven professional with a proven track record of exceeding personal and organizational goals. Bilingual and highly motivated, adept at thriving in fast-paced environments while maintaining attention to detail and delivering high-quality outcomes. Strong analytical and problem-solving skills enhance teamwork and adaptability to organizational changes, ensuring seamless collaboration and project success. Committed to continuous improvement and excellence, consistently demonstrating the qualities of a successful employee and valued team player.
Overview
9
9
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Dispatcher
BLUU CAR RENTAL
06.2025 - Current
Senior Customer Service Rep
Bluu Car Rental
08.2021 - 06.2025
- Customer service, customer retention management skills
- Identify sales opportunities and implement a strategy for business growth
- To provide feedback on market and competitor activity regularly
- Meet and exceed the budgeted targets through the management of the staff and the fleet.
- Strong management skills and human resources experience required.
- Fleet management is essential in meeting and exceeding the utilization, VOR and claims for the branch
- Investigate and rectify queries relating to all customers
- Manage P&L for discrepancies and queries - ensuring GLE allocations are correct
- Manage petty cash control and banking in line with SOP
- Meet all month-end deadlines
- VMS Cancon management, traffic fine management
- BPM processing
- Cost negotiations and control for branch profitability
- Performance management
Junior Customer Service Rep
Bidvest Car Rental
09.2018 - 08.2021
- Ensuring customer service standards are achieved
- Oversee fleet to ensure vehicles are well maintained and utilization levels are maintained
- Managing all aspects of HR functions with the team – staff recruitment, performance planning and assessment, mentoring, discipline, leave, shift scheduling, overtime management and month –end submissions
- Manage resources and plan branch activities with team
- Identify and pursue sales leads which successfully grow the business
- Cold calling on a monthly basis with existing accounts as well as new business developments
- Strategize and analytical thinking maximizing revenue and profitability
Bartender/ Waiter
PROTEA Hotel (Mafikeng)
03.2016 - 10.2018
Education
Bachelor Of Business Administration - Business Administration
MANCOSA
Johannesburg, South Africa Certification - Business Communication Skills
Wits Digital Campus
South Africa02.2024
Operations Management Certificate - undefined
Wits Digital Campus
01.2023
Excel Certificate - undefined
DynamicDNA
01.2023
Matric - undefined
Ikaelelo High School
01.2003
Skills
Excellent communication
Work well under pressure
Planning and organizing
Self-motivated and team player
Reliable
Interpersonal skills
Professionalism
Collaborative
Highly motivated and reliable
Strong analytical and problem-solving skills
Able to relate easily and effectively with managers, clients and colleagues
Adaptive
Proficient in Microsoft Office
References
Sipho, Gumede, Former Branch Manager, 073 790 2468, Bidvest Car Rental
Certification
Business Communication skills
Timeline
Dispatcher
BLUU CAR RENTAL
06.2025 - Current
Business Communication skills
02-2024
Microsoft Excel
05-2023
Senior Customer Service Rep
Bluu Car Rental
08.2021 - 06.2025
Junior Customer Service Rep
Bidvest Car Rental
09.2018 - 08.2021
Bartender/ Waiter
PROTEA Hotel (Mafikeng)
03.2016 - 10.2018
Matric certificate
12-2003
Operations Management Certificate - undefined
Wits Digital Campus
Excel Certificate - undefined
DynamicDNA
Matric - undefined
Ikaelelo High School
Bachelor Of Business Administration - Business Administration
MANCOSA
Certification - Business Communication Skills
Wits Digital Campus