NKOSINATHI VINCENT MDUBEKI
Senior Customer Service Agent
Springs Kwa thema,GP
Summary
Outgoing and resourceful individual with natural aptitude for customer relations and problem-solving. Possesses deep understanding of customer service principles, coupled with strong communication and conflict resolution skills. Committed to driving customer satisfaction and fostering loyalty through effective service delivery.
Overview
22
22
years of professional experience
Work History
Fleet & Logistics Assistant and Manager
Indumba Mining Suppliers PTY LTD
Johannesburg, ZA
06.2018 - 04.2021
- Maintenance of fleet lists allocations
- Monitor Fleet tracking systems
- Scheduling of annual services and general maintenance of Fleet
- Control fuel logs in conjunction with traveled kilometers
- Control all invoices both internal & external with accounts departments
- Liaison officer with Mines and Coal depot
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
Chauffeur Driver
Hertz Rent A Car
Johannesburg, ZA
07.2016 - 04.2021
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Calculated bills, issued receipts and accepted payments.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
Senoir Customer Service Agent
Hertz Rent A Car
Johannesburg, ZA
04.2021 - Current
- Vehicle licensing, Registration & Renewal
- Open new contracts for clients renting cars
- Manage administration, book annual services and procure parts
- Doing Vehicle inventory every morning & fleet tracking systems
- Liaison officer for dealerships and internal works on all services and repairs needed or done
- Improved internal processes by identifying inefficiencies and suggesting actionable improvements during regular team meetings.
- Participated in cross-functional projects to enhance overall business operations, contributing valuable insights from a customer service perspective.
- Reduced customer complaints by promptly identifying problems and implementing effective solutions.
- Maintained detailed records of customer interactions using CRM software, enabling efficient follow-up actions when needed.
- Collaborated with team members to consistently exceed monthly targets and company objectives.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
Treasurer
Gold Reef City Casino
Johannesburg, ZA
01.2004 - 12.2006
- Planning and drafting cash order for day-to-day running of casino
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
- Implemented strategies to improve organizational financial performance.
- Developed and maintained internal control systems to protect organizational assets.
- Reduced operating costs by identifying and implementing cost-saving measures across the organization.
- Managed cash flow to ensure adequate liquidity for operations, safeguarding against financial shortfalls.
- Worked with both internal and external users to create detailed financial reports.
Senior Promoter
Brand House
Johannesburg, ZA
12.2003 - 12.2004
- Manage and implement organized events in line with agreed event strategies, budget and guidance
- Display a Clear understanding of a brand to a customer engagement strategies and to archive set recruitment, conversion and the population of database for the brand
- Established strong rapport with clients by providing exceptional service throughout all stages of the sales process.
- Enhanced customer engagement through persuasive product demonstrations and presentations.
- Trained and mentored junior promoters to uphold company standards and achieve sales targets consistently.
- Collaborated with marketing teams to create compelling promotional materials and campaigns.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Boosted brand recognition by organizing and executing high-impact promotional events.
Senior Cashier
Emperors Palace
Johannesburg, ZA
01.2003 - 12.2003
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Facilitated smooth shift transitions through clear communication of outstanding tasks and responsibilities.
- Liaised between customers and management when resolving complex issues that required higher-level intervention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Handled confidential customer information responsibly, safeguarding against unauthorized access or misuse.
- Managed high-stress situations effectively, maintaining professionalism and composure throughout busy periods or difficult interactions.
Education
Transport And Logistics Management
IQ Academy
Online 04.2001 -
Mechanical draughting - undefined
Computer Architecture - undefined
Passenger handling and Fleet control - undefined
Defensive driving - undefined
First Aid level 1 - undefined
Skills
Record keeping
Team building
Multitasking
Organizational skills
Product knowledge
Time management abilities
Verbal and written communication
Problem resolution
Decision-making
Calm under pressure
Teamwork skills
Customer service excellence
Microsoft office
Timeline
Senoir Customer Service Agent
Hertz Rent A Car
04.2021 - Current
Fleet & Logistics Assistant and Manager
Indumba Mining Suppliers PTY LTD
06.2018 - 04.2021
Chauffeur Driver
Hertz Rent A Car
07.2016 - 04.2021
Treasurer
Gold Reef City Casino
01.2004 - 12.2006
Senior Promoter
Brand House
12.2003 - 12.2004
Senior Cashier
Emperors Palace
01.2003 - 12.2003
Transport And Logistics Management
IQ Academy
04.2001 -