Nkosinathi Ngubane

• Maintain Preventative Maintenance (PM) schedules in accordance to the SLA for all equipment and services
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation
• Ensure that all orders are processed timeously
• Monitor the execution of work and implement corrective measures on deviations
• Manage all incoming requests and complaints on daily basis, and provide timeous feedback in ensuring customer satisfaction
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances
• Provide weekly/monthly reports on SLAs and backlog
• Planning for placement of employees, contractors and efficient utilization of materials and tools
• Ensure that tasks are conducted efficiently and optimum use of tools and equipment
• Building good Internal and External customer relationships
• Undertake other related duties and assignments as assigned from time to time

• Follow up and closing of Calls
• Close calls when required
• Follow up on outstanding work orders
• Call Response and Follow Up
• Provide feedback on job progress
• Follow up call progress with internal & external service providers
• Daily Reports on work orders
• Assist Facilities Coordinators and Facility Managers with administration duties – filing
• Assist Facilities Coordinators and Facility Managers with scheduling
• Raising of Purchase Orders on the My Market system
• Raising of work orders on the INFOR System
• Administrative assistance