Nkosinathi Ndaba
Kriel
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
14
14
years of professional experience
Work History
Sales Agent
Conductive Group
03.2018 - 12.2021
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Trained and mentored new sales representatives.
Quality Controller
Robtronics (Pty)Ltd.
01.2017 - 01.2018
- Data capturing receiving from warehouse transfer shipment to warehouse Parts allocating to Technicians.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Inspected set sample of products for defects and compliance with design standards.
- Made over 90 calls per day and increased sales by 10%
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Updated quality control standards, methods, and procedures to meet compliance requirements
- Provided observations, took measurements, and performed tests at various stages according to quality control plan
- Reviewed incoming materials against specifications
- Inspected set sample of products for defects and compliance with design standards
- Assessed incoming parts for adherence to production requirements
- Documented findings and produced.
- Calibrated tools and equipment to meet requirements
Administration / Data Capturer
Smart Lab Cellular
02.2016 - 12.2016
- Data capturing from clients receiving devices from couriers dispatching updating the clients and stock taking.
Plant Operator
Grant Smith Construction
03.2008 - 10.2015
- Operated machining equipment safely with team of operators.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators
- Adhered to EPA and OSHA regulations
- Adjusted and maintained plant equipment for safety and performance
- Followed plant safety procedures, rules, and regulations
- Conducted safety inspections and followed safety rules and procedures
- Operated equipment such as front-end loaders, forklifts, and slakers regularly
- Implemented process changes
- Retrieved and performed required tests for quality and integrity on product samples
Education
GED -
EDUCOURSE
EDUCOURSE ONLINE SOUTH AFRICA02.2024
GED -
NOSA COLLEGE
Witbank, South Africa09.2022
GED -
ABSOLUTE HEALTH
Johannesburg, South Africa07.2022
High School Diploma -
Amazulu High School
Newcastle, South Africa12.2006
Skills
- Microsoft Word
- Basic Math
- Teamwork and Collaboration
- Problem-Solving Abilities
- Communication skill
- Computer skill
- Product Demonstrations
- Sales Strategies
- Sales Training
- Demonstrating products
- Call Control
- Customer Assistance
Tertiary Qualification
- NOSA, SHE Representative
- Absolute Health, Health & Safety Supervisory
Personal Information
- ID Number: 880919 6039 081
- Ethnicity: African
- Criminal Record: None
- Date of Birth: 09/19/88
- Gender: Male
- Nationality: South African
- Driving License: Code 10 (C1) PDP
- Marital Status: Single
Personal Qualities Skills
- Excellent communication Skills (Written & Verbal)
- Teamwork & Collaboration
- Analytical Thinker & Problem Solving
- Time Management & Organizational Skills
- Career Growth & Resilience
- Computer literate Microsoft Office
- Determination & Accountability
- Decision Making & Attention to Detail
- Conflict Resolution & Flexibility
- Coping well under Pressure & Decisive
- Completion to Excellence & Adaptability
- Ability to meet Deadlines & Responsible
Disclaimer
I do hereby declare that the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief.
References
- Sibusiso Zwane (Supervisor)
Contacts (073 831 0765)
email Sibusiso.Zwane@absa.africa
- Jonatha Lekgoa (Supervisor)
Contacts (0724514996)
email Jonathanr@blts.co.za
- Ryan Moonsamy (Manager) 082 998 1253
Timeline
Sales Agent
Conductive Group
03.2018 - 12.2021
Quality Controller
Robtronics (Pty)Ltd.
01.2017 - 01.2018
Administration / Data Capturer
Smart Lab Cellular
02.2016 - 12.2016
Plant Operator
Grant Smith Construction
03.2008 - 10.2015
GED -
EDUCOURSE
GED -
NOSA COLLEGE
GED -
ABSOLUTE HEALTH
High School Diploma -
Amazulu High School