Nkosinathi Mkhulisi
Customer Assistant
Durban
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
STORE ASSISTANT
WOOLWORTHS FOODS
06.2021 - Current
- Demonstrates customer service
- Applies selling skills
- Effective management of stock
- Demonstrates product knowledge and standards
- Adheres to shop keeping disciplines
- Minimize shrinkage
- Demonstrates personal leadership
ETHEKWINI MUNICIPALITY CUSTOMER SERVICE UNITY
01.2019 - 01.2020
- Stationary order in time and report shortage when it necessary
- Liaise with supervisor for assistance in any work related
- All important and/or sensitive documents keep in safe place
- Work station always neat and tidy
- Work station not left un attendant
- Stationary order in time and report shortage when it necessary
- Liaise with supervisor for assistance in any work related
- All important and/or sensitive documents keep in safe place
- Work station always neat and tidy
- Wstats to supervisor and all other work inform of writing emails
- Planning marketing events of the centre and promote centre with services that are offered
- Report all municipal account fault eg; no water, burst pipe, sewer blockage and overflow, storm water drain, potholes, electricity faults and do follow-up on existing complaints
- Hand-out HR forms/ employment forms
- Assist customer with e-careers registration
- Office administration and clerical support: handling income and outbound phone calls and mails
- Work with various departments within municipality, eg; water & sanitation supervisors , electricity department and with ward councilor
- Printing, scanning, photocopying of documents
- Well presented to customers good communication manner
ETHEKWINI MUNICIPALITY ACADEMY, LEARNERSHIP
01.2018 - 01.2019
- Making sure that wearing name badge at all time
- Paying attention , listen careful to instructions and to customers
- Helping and assistant offered towards customers and collogues
- Record customers full details and queries to transactional register
- Acknowledge all services offered by municipality and their department
- Manage and safe keeping all sensitive information
- Work with ward councilor and various department
- Well communications with a range of people
Security guard
QINISO SECURITY, SECURITY GUARD
12.2017 - 02.2018
- Night vision support and keeping the premise safe evaluating the premise
- Report for alarm ringing
- Record inbound and outbound queries to occurrence book (O.B)
Customer service consultant
SONAR INVESTMENT, SIYDUDUZA FUNERAL SCHEME UNDERWRITTEN BY KGA LIFE
07.2017 - 07.2017
- In funeral scheme checking the customer’s funeral account if it still on
- Also advise customer which funeral police should they take based on their monthly income and size of their family
- Promoting and marketing of the funeral policy
- Call center duties, administration and clerical support
- Over the phone selling and marketing the funeral policy
- SMS’s and email communication about the funeral policy to customers from other provinces
- Consulting with customers
Security Guard
NON STOP SECURITY, SECURITY GUARD
Durban
12.2013 - 01.2017
- Monitoring and protection
- V.I.P protection and event protection
- Night shift patrol and supervision
- Street patrols
Education
BUSINESS ADMINISTRATION CERTIFICATE - Business Administration
Richfield Graduate Institute of Technology
01.2018 - 01.2019
National Senior Certificate - Matric Grade 12
DUMISANI MAKHAYE HIGH SCHOOL
Chatsworth 01.2012 - 11.2015
Skills
LANGUAGESundefined
Accomplishments
- Resolved product issue through consumer testing.
Certification
Matric certificate
Timeline
STORE ASSISTANT
WOOLWORTHS FOODS
06.2021 - Current
Business Administration
07-2019
ETHEKWINI MUNICIPALITY CUSTOMER SERVICE UNITY
01.2019 - 01.2020
National School of Government
01-2019
EThekwini Municipality Microsoft
07-2018
KZN SHARKS BOARD
03-2018
ETHEKWINI MUNICIPALITY ACADEMY, LEARNERSHIP
01.2018 - 01.2019
BUSINESS ADMINISTRATION CERTIFICATE - Business Administration
Richfield Graduate Institute of Technology
01.2018 - 01.2019
Security guard
QINISO SECURITY, SECURITY GUARD
12.2017 - 02.2018
Customer service consultant
SONAR INVESTMENT, SIYDUDUZA FUNERAL SCHEME UNDERWRITTEN BY KGA LIFE
07.2017 - 07.2017
Matric certificate
02-2016
Security Guard
NON STOP SECURITY, SECURITY GUARD
12.2013 - 01.2017
National Senior Certificate - Matric Grade 12
DUMISANI MAKHAYE HIGH SCHOOL
01.2012 - 11.2015
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