Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nkosinathi Mdiniso

Nkosinathi Mdiniso

Performance Sales Representative
Johannesburg

Summary

Dynamic sales professional with a proven track record at Puma Sports SA, excelling in client service and relationship building. Leveraged product knowledge to enhance customer satisfaction and consistently exceeded sales quotas. Skilled in time management and effective communication, fostering trust and collaboration to drive repeat business and brand awareness.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Performance Sales Representative

Puma Sports SA
Paulshof, Johannesburg
01.2020 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. During sell-ins with key accounts, convincing buyers to buy more than they expected to buy for upcoming seasons.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. Performance product is technical especially in the Running and Soccer department.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions Increased repeat business by fostering trust-based relationships with key accounts through regular communication. Today Puma performance products are in all popular sports doors in Gauteng.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Customer Service Teller(Part-time Student)

Woolworths Group
03.2018 - 11.2019
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
  • Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.

Education

Bachelor of Commerce - Business Management

University of Johannesburg
Kingsway, Johannesburg
04.2001 -

SLP: Digital Brand Strategy - Digital Marketing

Vega College
Hyde Park, South Africa
04.2001 -

Skills

Time management

Client service

Relationship building

Product and service knowledge

Network development

Sales presentations

Staff training

Technical product knowledge

Teamwork and collaboration

Problem-solving abilities

Timeline

Performance Sales Representative

Puma Sports SA
01.2020 - Current

Customer Service Teller(Part-time Student)

Woolworths Group
03.2018 - 11.2019

Bachelor of Commerce - Business Management

University of Johannesburg
04.2001 -

SLP: Digital Brand Strategy - Digital Marketing

Vega College
04.2001 -
Nkosinathi MdinisoPerformance Sales Representative