NKOSIKHONA GOODMAN CHABANGU
Germiston
Summary
Confident and approachable university graduate with a Diploma in Public Affairs (Local Government), specializing in urban and rural community issues. Goal is to apply acquired knowledge to address these issues. Possess talent for quickly learning new information and excel at working in team environments. Training at the Department of Agriculture, Land Reform, and Rural Development under the Commission on Restitution of Land Rights provided expertise in registration service organizing, records maintenance, digitization, and scanning. Holds a National Certificate in contact center support and has one year of call center industry experience. Developed strong organizational and communication skills in a fast-paced office environment, effectively managing schedules and coordinating tasks. Seeking to transition into a new field by leveraging adaptability and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Registry Clerk
Department of Agriculture Land Reform and Rural Development (Commission on Restitution of Land Rights)
08.2024 - 12.2024
- Digitization of paper based records
- Ability to communicate with various department on established records management procedure and to develop, prepare and deliver training and user experience
- Comprehensive knowledge of records and information management
- Open volume of files and re-structure content
- Updating of inventories of record
- Link electronic records with identifiers on the inventory
- Selection and arrangement of official records
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Optimized document retrieval processes by establishing an effective cataloguing system that allowed for quick access when required.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
Contact Centre Agent
Training Force
03.2022 - 03.2023
- Handled contact centre duties
- Resolved client issues promptly and effectively
- Inbound and outbound calling of client
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Diploma In Public Affairs(Local Governmen - Public Affairs
Tshwane University of Technology
12.2024
National Certificate Contact Centre Support - contact centre support
Training force
02.2023
Matric/ Grade 12 -
Katlehong Secondary School
Katlehong12.2019
Skills
- Registration service organising
- Inventory management
- Retrieval records maintenance
- Digitization/Scanning
- Critical thinker
- Leadership
- Time management
- Public Administration
- Teamwork
- Customer service
- Admin
- File organization
- Microsoft office
- Scheduling appointments
- Data verification
- Records management
- Problem-solving
- Computer literacy
Languages
Isizulu
English
Sesotho
Swati
Xhosa
References
- Sphiwe Msiza, Mentor, 012 407 4604/0721124184,sphiwe.msiza@dalrrd.gov.za ,Commission on Restitution of Land Rights
- Siphiwe Ngomane, Supervisor, 012 407 4649/0799654232,siphiwe.ngomane@dalrrd.gov.za ,Commission on Restitution of Land Rights
- Wendy, project Manager, 0119746633, Training Force
Timeline
Registry Clerk
Department of Agriculture Land Reform and Rural Development (Commission on Restitution of Land Rights)
08.2024 - 12.2024
Contact Centre Agent
Training Force
03.2022 - 03.2023
Diploma In Public Affairs(Local Governmen - Public Affairs
Tshwane University of Technology
National Certificate Contact Centre Support - contact centre support
Training force
Matric/ Grade 12 -
Katlehong Secondary School