Nkosikhona Makhaye
Leasing Administration Manager
Johannesburg,GP
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Administration Manager
Excellerate SA
Johannesburg, South Africa
06.2018 - 10.2021
- Assigned tasks and directed team of office clerks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Finance Administrator
Interpark SA
Johannesburg, South Africa
04.2015 - 05.2018
- Conducted research, gathered information from multiple sources and presented results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Managed team of eight employees, overseeing hiring, training, and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Improved operations through consistent hard work and dedication.
Lease Administrator
Interpark SA
Johannesburg, South Africa
02.2013 - 03.2015
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
- Escalated major issues to property manager for immediate remediation.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Till Operator
Boxer Superstore
Johannesburg, South Africa
06.2012 - 01.2013
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
Education
Matriculation
Hlangabeza High School
KwaZulu-Natal 01.2006 - 12.2011
Higher Certificate - Fundamentals of Microsoft Office
Damelin College
Johannesburg 06.2018 - 11.2022
National Diploma - Paralegal Studies
Intec College
Johannesburg 01.2016 - 12.2018
Bachelor of Law -
University of South Africa
Johannesburg 01.2020 - Current
Skills
Administrative support
Employee management
Workflow planning
Relationship building
Office administration
Credit and collections
Account Reconciliation
Database administration
Timeline
Bachelor of Law -
University of South Africa
01.2020 - Current
Administration Manager
Excellerate SA
06.2018 - 10.2021
Higher Certificate - Fundamentals of Microsoft Office
Damelin College
06.2018 - 11.2022
National Diploma - Paralegal Studies
Intec College
01.2016 - 12.2018
Finance Administrator
Interpark SA
04.2015 - 05.2018
Lease Administrator
Interpark SA
02.2013 - 03.2015
Till Operator
Boxer Superstore
06.2012 - 01.2013
Matriculation
Hlangabeza High School
01.2006 - 12.2011