Nkosentsha Zungu
Customer Service
Ulundi
Summary
Proven expertise in elevating customer satisfaction and streamlining operations, honed at Builtrite. Adept at complaint handling and leveraging CRM software, I've significantly improved response times and supported international sales efforts. My collaborative approach and strategic insights have driven operational excellence, showcasing my problem-solving and technical skills.
Overview
3
3
years of professional experience
Work History
Customer Service and Meechendiser
Builtrite
07.2022 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Education
Bachelor of Arts - Fine Art And Ceramics
University of KwaZulu Natal
Pietermaritzburg, South Africa 04.2001 -
Skills
Complaint handling
Timeline
Customer Service and Meechendiser
Builtrite
07.2022 - Current
Bachelor of Arts - Fine Art And Ceramics
University of KwaZulu Natal
04.2001 -
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