Nkosekaya Mcenge
Mthatha,EC
Summary
I am a highly skilled IT Solution Infrastructure Architect with extensive experience spanning over 15 years in the IT and managed solutions sectors proficiency in Cloud computing platforms, SQL database management, Azure serverless compute platform, creating websites using Sharepoint online,and reducing cost in IT management using Microsoft 365 suite . Currently advancing my expertise with TCM in the same role as above additional advanced communication networks for different clients. My comprehensive journey began as a Lab Assistant at CPUT's IT Centre, where I honed my foundational technical skills. Progressing to roles with Arivia.Kom and CPUT, I developed a strong capability in network administration, software support, and IT infrastructure maintenance. At Altron Bytes Managed Solutions, I expanded my knowledge in IT Solutions Infrastructure, managing the rollout of key projects, configuring a variety of devices, and ensuring optimal customer service. Also expanded my knowledge on programming to a role of IT Solution Infrastructure Architect for Eastern Cape, this trajectory culminated in a leadership role as Field Services Manager, where I oversaw technical teams, managed company resources, and ensured smooth operations for large-scale IT projects. Through these experiences, I've mastered the nuances of vendor management, network troubleshooting, equipment auditing, and service analytics. I bring a solution-oriented approach, a deep understanding of both hardware and software configurations, and a commitment to achieving and maintaining high service standards. Actively seeking opportunities to leverage my skills and experiences, I am eager to embrace new challenges and further my growth in the industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Solutions Infrastructure Architect (Trainee)
Altron Bytes Managed Solutions
- Manage, supervise, design and implementing solutions to multifaceted business problems
- Provide technological expertise and guidance in the development of software applications, systems, and other IT infrastructure
- Manage and provide both technical and business aspects, and work closely with investors or stakeholders to understand their requirements and constraints
- Responsible for defining the scope, identifying potential opportunities, and selecting appropriate technologies and platforms to achieve the desired outcomes
- Responsible for identifying and mitigating risks associated with the solution, as well as ensuring that the solution is scalable, secure, and maintainable over time
- I play a critical role in ensuring that technology solutions are aligned with the organization's strategic objectives and that they contribute to its overall success
- Strongly focuses on accurate designing and implementing solutions for infrastructure and hardware
- I work with network engineers, system administrators, and other IT professionals to design solutions that support the organization's business goals
- I design and implement network and storage systems, virtualization solutions, and hardware configurations that are reliable, scalable, and cost-effective
- Manage migration from on-premises to cloud which is data security concerns, potential downtime, and complexity in migration processes, efficiency, and robust security
- Explore the benefits of each solution to make an informed decision
- Assist clients on cloud migration strategies(7R’s)
- Assist in control and data operation in private clouds
- Assist in Mobile APP development which includes personal digital assistants, enterprise digital assistants, or mobile phones
- SQL planning, database design, monitoring, troubleshooting, configuration, and installation
- Supervision of security, data recovery, and migration
- Defining roles for users and groups in the server and their respective privileges or rights
- Restoring, recovering and backup databases
- Use Azure to build and accelerate event-driven, serverless compute platform to develop more efficiently using the programming language
- Focus on core business logic with the highest level of hardware abstraction
- Simplify complex orchestration challenges, build and debug locally, deploy at scale in the cloud, and connect functions to Azure services using triggers and bindings
- Create websites using SharePoint to secure a place to store, organize, share, and access information from any device
- Build intranet sites and create pages, document libraries, and lists
- Add web parts to customize your content
- Show important visuals, news, and updates with a team or communication site
- Manipulate content and site structure, create and delete sites, enable and disable product features, configure basic workflows and manage analytics
- Create and edit documents containing text and images, work with data in spreadsheets and databases, and create presentations and posters on Microsoft 365 suite
- Automate system updates and help reduce IT management costs and time spent on device management
- Reduce device management cost and optimize IT administration.
Technical Solution Architect
Technology Corporate Management
08.2022 - Current
- Diagnose and repair equipment malfunctions on-site
- Perform routine equipment maintenance and inspections
- Document service actions and parts used
- Provide on-site technical support to customers
- Stay updated with the latest equipment and technology updates.
Field Services Manager
Altron, Bytes Managed Solutions
09.2019 - 08.2022
- Oversee financial operations for ATMs, Cash Connect, and manage ATM-related projects, installations, and maintenance
- Provide exemplary customer service and oversee vendor relationships
- Supervise technicians, ensuring punctuality, equipment readiness, and proper leave management
- Oversee company vehicle fleet management
- Manage infrastructure and warehouse stock
- Address customer escalation issues
- Strategize daily operations and optimize company resource utilization.
IT Field Service Technician
Altron Bytes Managed Solutions
02.2011 - 09.2019
- Oversee the maintenance, installation, and repair of network infrastructure, servers, and peripheral devices
- Identify and rectify network, software, and hardware issues
- Manage and resolve service tickets using D1 software within established SLAs
- Ensure consistent first-time fixes and minimize return service calls
- Maintain a well-stocked boot inventory and promptly return faulty components
- Reconcile and validate warehouse reports, ensuring accurate record-keeping
- Comply with ISO 9000 standards and complete all administrative tasks promptly
- Participate in rollout projects for new till installations at Pick 'n Pay, Dion Wired, and Game
- Set up and troubleshoot self-service kiosks for Pick'n Pay and ATMs for major banks
- Provide maintenance for Pep's switch cabinets, tills, VeriFone's, and EBSON printers
- Mentor and support new technicians across POS and ATM services
- Serve as interim FSM during their absence.
Speed point Support Analyst
Altron Bytes Managed Solutions - Cape Town, South Africa
11.2010 - 02.2011
- Provide support for both hardware and software issues
- Manage service requests using D1 software from initiation to closure
- Set up and connect speed points to service providers such as Fastnet
- Diagnose and resolve technical issues
- Assist the switchboard team with equipment installation, repair, and rebooting tasks.
Asset Auditor
T-Systems - Cape Town
03.2010 - 06.2010
- Generate serial numbers and asset tags for T-System equipment in Eskom
- Log assets into the system
- Repair or replace IT equipment when required
- Conduct user training sessions.
Network Administrator
CPUT
02.2010 - 04.2010
- Set up routers, switches, and Access Points
- Mount routers, switches, and Access Points
- Convert APs from Autonomous to Lightweight Mode
- Establish and configure wireless network connections
- Provide hardware and software assistance
- Configure workstations and notebooks
- Oversee network, internet services, printing, and provide select desktop support.
Support Analyst
Arivia.Kom
07.2008 - 05.2009
- Offer remote control support
- Provide hardware and software assistance, including part replacements, password resets, and backup monitoring
- Manage service requests using Unicenter ServicePlus Service Desk
- Image Eskom PCs with ZENworks
- Diagnose and resolve technical issues
- Handle desktop and printer installations, relocations, and modifications
- Deliver IT support to Eskom users, both in-person and over the phone
- Coordinate hardware service requests with third-party vendors
- Install and set up MTN 3G cards
- Configure workstations and notebooks
- Upgrade and set up approved Eskom software
- Establish wireless network connections.
Lab Assistant
CPUT, IT Centre
01.2006 - 12.2006
- Assist lab users in resolving hardware and software issues
- Manage and oversee printing tasks
- Implement software updates and patches for lab equipment
- Monitor and maintain lab equipment inventory
- Provide training sessions for new lab software or tools.
Education
National Diploma in Information Technology: Communication Networks -
Cape Peninsula University of Technology
Cape Town, South Africa01.2009
Matric: Grade 12 -
Msobomvu Senior Secondary School
Butterworth, South Africa01.2004
Skills
- Active listening
- Communication skills
- Interpersonal skills
- Customer service
- Leadership and management
- Time management
- Safety inspections
- Machinery safety checks
- Electrical machine construction
- Equipment calibration
- Project risk assessments
- Customer satisfaction
- Quality focused
- Multitasking
Certification
- CCNA3 (Switching Basic and Intermediate Routing)
- Distributed Systems II IT Essentials2 (Network Operating Systems)
- Fundamentals of UNIX Technical Programming II C++
- C#
- MS Office
- SharePoint 2010. 13, office 365 suite, Development
- MS SQL Server
- Solutions Architect
- Business management
- First aider
- Disaster Management
Languages
Xhosa
English
References
- Nereshan Gounden, Altron Bytes Managed Solutions, Senior Field Services Manager & Inventory, Nereshan.gounden@altron.co.za, 011 373 4334, 084 799 5842
- Kallis Anton Claude, CPUT IT Centre, IT Manager, KallisA@cput.ac.za, 021 959 6287
Timeline
Technical Solution Architect
Technology Corporate Management
08.2022 - Current
Field Services Manager
Altron, Bytes Managed Solutions
09.2019 - 08.2022
IT Field Service Technician
Altron Bytes Managed Solutions
02.2011 - 09.2019
Speed point Support Analyst
Altron Bytes Managed Solutions - Cape Town, South Africa
11.2010 - 02.2011
Asset Auditor
T-Systems - Cape Town
03.2010 - 06.2010
Network Administrator
CPUT
02.2010 - 04.2010
Support Analyst
Arivia.Kom
07.2008 - 05.2009
Lab Assistant
CPUT, IT Centre
01.2006 - 12.2006
IT Solutions Infrastructure Architect (Trainee)
Altron Bytes Managed Solutions
National Diploma in Information Technology: Communication Networks -
Cape Peninsula University of Technology
Matric: Grade 12 -
Msobomvu Senior Secondary School
- CCNA3 (Switching Basic and Intermediate Routing)
- Distributed Systems II IT Essentials2 (Network Operating Systems)
- Fundamentals of UNIX Technical Programming II C++
- C#
- MS Office
- SharePoint 2010. 13, office 365 suite, Development
- MS SQL Server
- Solutions Architect
- Business management
- First aider
- Disaster Management
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