Nkosana M Dube
Waitress/ Manager
Johannesburg
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager
Wimpy Rosebank
12.2023 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Wimpy Greenside
04.2018 - 11.2023
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restaurant Waiter
Wimpy Greenside
12.2014 - 04.2018
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Diploma in Business Management - Business Management
Boston City College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Gloag High
Zimbabwe 04.2001 -
Skills
Performance Management
undefinedPlaying Chess and sports
I like playing chess on my free time it stimulates my strategic thinking and i also like jogging and exercising to keep my body in good health.
Timeline
Manager
Wimpy Rosebank
12.2023 - Current
Manager
Wimpy Greenside
04.2018 - 11.2023
Restaurant Waiter
Wimpy Greenside
12.2014 - 04.2018
Diploma in Business Management - Business Management
Boston City College
04.2001 -
High School Diploma -
Gloag High
04.2001 -
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