Summary
Overview
Work History
Education
Skills
Interests
Timeline
Work Availability
Languages
Ethnic Group
Attitude
Personal Information
References
Competency - Systems Literacy
Ethnic Group
Personal Information
1b
Nkosana Langa Magubane

Nkosana Langa Magubane

Call Centre
Geluksdal

Summary

Approaching every task with confidence and responsibility, I maintain a positive outlook on life and always give my best. Enjoying collaboration within a team, I thrive on working constructively towards shared goals. Key aspects of a fulfilling career for me include finding joy in my work, excelling in my field, and remaining open to continuous learning opportunities. Committed to achieving my professional goals with dedication and enthusiasm, I strive for longevity, growth, and success.

Overview

19
19
years of professional experience
4036
4036
years of post-secondary education
6
6
Languages

Work History

Sales Consultant

Discovery
10.2022 - 12.2024


  • Receive and make calls to potential clients/prospects.
  • Get referrals and upsell where possible.
  • Meet and exceed set KPI's to maximise earning potential.
  • Providing solutions to clients by selling products aligned to the needs of the client.
  • Achieving/Exceeding targets consistently.
  • Reason for leaving: Took over family business (self employment)

Customer Acquisition

Tracker Connect
09.2019 - 09.2022


  • Improved sales processes to streamline new business and onboarding strategies.
  • Implemented effective sales strategies, resulting in significant improvements in customer acquisition and retention.
  • Reason for leaving: To explore a different role in the

Customer Service Consultant

First National Bank
01.2017 - 08.2019


  • Conduct myself in an ethical manner at all times.
  • Solve customer queries efficiently.
  • Use opportunities identified to cross-sell.
  • Maintain an ability to adapt to ever changing business and customer needs.
  • Handled high call volumes while maintaining a courteous and professional attitude.
  • Reason for leaving: Desire to earn commission.

Telesales Agent

Outsurance
03.2011 - 11.2016
  • Worked in numerous skillsets varying from Personal Lines as well as Life Insurance campaigns.
  • Calling prospects from cold calling campaigns, existing clients, referrals and potential promotional campaigns.
  • Maintaining high level of service delivery.
  • Effectively develop, maintain and manage client relationships by building lasting rapport.
  • Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
  • Reason for leaving: No growth opportunities

Claims Consultant

Telesure Group
08.2008 - 02.2011
  • Responsibility for all aspects of claims servicing of clients including capturing information on system, during the claims process and the settlement.
  • Handling irate clients with control and diplomacy.
  • Process claims to assessors and loss adjustors.
  • Validate policy and claims by following up on queries with repairers and service providers.
  • Update claim information on the system and respond to clients queries telephonically.
  • Maintain quality of claim service to ensure client retention by pro-actively communicating with clients.
  • Discuss problem claims with management.
  • Collaborated with legal teams to defend against fraudulent claims, protecting company assets.
  • Reason for leaving: Desire to earn commission

Debt Collector - Card Division

ABSA Bank
09.2005 - 07.2008


  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Reason for leaving: Was not happy with shift work

Education

High School Diploma -

Springs Secondary School
Springs, South Africa
04.2001 - 12.2002

Financial Management and Office Skills - Certificate: Office Skills (commerce)

Tshwane University of Technology
Pretoria, South Africa
04.2001 - 01.2003

Program in Economic And Management Sciences - Certificate: Commerce

University of South Africa (UNISA)
Pretoria, South Africa
01-2005

RE-5 - Certificate: Regulatory Examination

Financial Planning Institute (FPI)
Johannesburg, South Africa
04.2001 - 01.2012

FETC: Short Term Insurance - Financial Advisory And Intermediary Services

INSETA
Johannesburg, South Africa

Skills

Product and service sales

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Interests

Socialising
Music
Parkrun jogging

Timeline

Sales Consultant

Discovery
10.2022 - 12.2024

Customer Acquisition

Tracker Connect
09.2019 - 09.2022

Customer Service Consultant

First National Bank
01.2017 - 08.2019

Telesales Agent

Outsurance
03.2011 - 11.2016

Claims Consultant

Telesure Group
08.2008 - 02.2011

Debt Collector - Card Division

ABSA Bank
09.2005 - 07.2008

High School Diploma -

Springs Secondary School
04.2001 - 12.2002

Financial Management and Office Skills - Certificate: Office Skills (commerce)

Tshwane University of Technology
04.2001 - 01.2003

RE-5 - Certificate: Regulatory Examination

Financial Planning Institute (FPI)
04.2001 - 01.2012

Program in Economic And Management Sciences - Certificate: Commerce

University of South Africa (UNISA)

FETC: Short Term Insurance - Financial Advisory And Intermediary Services

INSETA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Zulu
Tswana
Sotho
Xhosa
Afrikaans

Ethnic Group

Black African

Attitude

Confident, Target Driven, Honest, Responsible, Dependable, Hard Working, Peoples Person.

Personal Information

  • ID Number: 8502145598089
  • Gender: Male
  • Marital Status: Single

References

ABSA Bank:  

Mrs Anri Moosa  

Sales Manager  

 072 627 1370    

Tracker:  

Mr Kagiso Mogashoa  

Sales Coach   

073 655 5463  

012 675 3615

Outsurance:  

Mr Zweli Nguqu  

Team Manager   

081 725 2523  

O12 684 8448    

Telesure:  

Mr Brandon Masilela  

Supervisor   

076 496 4615  

011 304 3744    

First National Bank: 

Mr Freddy Khoza  

Team Leader   

078 525 8083  

087 675 7775

Competency - Systems Literacy

  • MS Office
  • Outlook
  • Internet
  • Hogan
  • CAMS
  • CMS
  • CFTS
  • CURM
  • IMSP
  • Summit
  • Dial-A
  • AWD
  • TransUnion
  • Experian
  • NCA & FICA verify
  • SAP
  • Communix
  • Websure
  • Siebel
  • Workflow
  • Avaya
  • Console
  • Apropos
  • Skilltool
  • Mindkey
  • Zoom
  • Skype for business
  • Teams
  • AS400
  • Social Media
  • Genesis
  • Describe
  • Sales Online App
  • Sage

Ethnic Group

Black African

Personal Information

  • ID Number: 8502145598089
  • Gender: Male
  • Marital Status: Single

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