Nkosana Langa Magubane
Call Centre
Geluksdal
Summary
Approaching every task with confidence and responsibility, I maintain a positive outlook on life and always give my best. Enjoying collaboration within a team, I thrive on working constructively towards shared goals. Key aspects of a fulfilling career for me include finding joy in my work, excelling in my field, and remaining open to continuous learning opportunities. Committed to achieving my professional goals with dedication and enthusiasm, I strive for longevity, growth, and success.
Overview
19
19
years of professional experience
4036
4036
years of post-secondary education
6
6
Languages
Work History
Sales Consultant
Discovery
10.2022 - 12.2024
- Receive and make calls to potential clients/prospects.
- Get referrals and upsell where possible.
- Meet and exceed set KPI's to maximise earning potential.
- Providing solutions to clients by selling products aligned to the needs of the client.
- Achieving/Exceeding targets consistently.
- Reason for leaving: Took over family business (self employment)
Customer Acquisition
Tracker Connect
09.2019 - 09.2022
- Improved sales processes to streamline new business and onboarding strategies.
- Implemented effective sales strategies, resulting in significant improvements in customer acquisition and retention.
- Reason for leaving: To explore a different role in the
Customer Service Consultant
First National Bank
01.2017 - 08.2019
- Conduct myself in an ethical manner at all times.
- Solve customer queries efficiently.
- Use opportunities identified to cross-sell.
- Maintain an ability to adapt to ever changing business and customer needs.
- Handled high call volumes while maintaining a courteous and professional attitude.
- Reason for leaving: Desire to earn commission.
Telesales Agent
Outsurance
03.2011 - 11.2016
- Worked in numerous skillsets varying from Personal Lines as well as Life Insurance campaigns.
- Calling prospects from cold calling campaigns, existing clients, referrals and potential promotional campaigns.
- Maintaining high level of service delivery.
- Effectively develop, maintain and manage client relationships by building lasting rapport.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Reason for leaving: No growth opportunities
Claims Consultant
Telesure Group
08.2008 - 02.2011
- Responsibility for all aspects of claims servicing of clients including capturing information on system, during the claims process and the settlement.
- Handling irate clients with control and diplomacy.
- Process claims to assessors and loss adjustors.
- Validate policy and claims by following up on queries with repairers and service providers.
- Update claim information on the system and respond to clients queries telephonically.
- Maintain quality of claim service to ensure client retention by pro-actively communicating with clients.
- Discuss problem claims with management.
- Collaborated with legal teams to defend against fraudulent claims, protecting company assets.
- Reason for leaving: Desire to earn commission
Debt Collector - Card Division
ABSA Bank
09.2005 - 07.2008
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Reason for leaving: Was not happy with shift work
Education
High School Diploma -
Springs Secondary School
Springs, South Africa 04.2001 - 12.2002
Financial Management and Office Skills - Certificate: Office Skills (commerce)
Tshwane University of Technology
Pretoria, South Africa 04.2001 - 01.2003
Program in Economic And Management Sciences - Certificate: Commerce
University of South Africa (UNISA)
Pretoria, South Africa01-2005
RE-5 - Certificate: Regulatory Examination
Financial Planning Institute (FPI)
Johannesburg, South Africa 04.2001 - 01.2012
FETC: Short Term Insurance - Financial Advisory And Intermediary Services
INSETA
Johannesburg, South AfricaSkills
Product and service sales
Persuasive communication
Closing techniques
Time management
Cold calling
Objection handling
CRM proficiency
Referral generation
Prospect qualification
Exceeds sales goals
Product and service knowledge
Customer service
Upselling and cross selling
Sales closing
Complex Problem-solving
Customer needs assessment
Customer retention
Negotiation tactics
Retention strategies
Client engagement
Price quote preparation
B2B and B2C sales
Contact follow-up
Claims
Debt Collecting
Financial Advisor
Relationship building
KPI
Target driven
Professionalism
Rapport
Initiative
Decisiveness
Interests
Socialising
Music
Parkrun jogging
Timeline
Sales Consultant
Discovery
10.2022 - 12.2024
Customer Acquisition
Tracker Connect
09.2019 - 09.2022
Customer Service Consultant
First National Bank
01.2017 - 08.2019
Telesales Agent
Outsurance
03.2011 - 11.2016
Claims Consultant
Telesure Group
08.2008 - 02.2011
Debt Collector - Card Division
ABSA Bank
09.2005 - 07.2008
High School Diploma -
Springs Secondary School
04.2001 - 12.2002
Financial Management and Office Skills - Certificate: Office Skills (commerce)
Tshwane University of Technology
04.2001 - 01.2003
RE-5 - Certificate: Regulatory Examination
Financial Planning Institute (FPI)
04.2001 - 01.2012
Program in Economic And Management Sciences - Certificate: Commerce
University of South Africa (UNISA)
FETC: Short Term Insurance - Financial Advisory And Intermediary Services
INSETA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Zulu
Tswana
Sotho
Xhosa
Afrikaans
Ethnic Group
Black African
Attitude
Confident, Target Driven, Honest, Responsible, Dependable, Hard Working, Peoples Person.
Personal Information
- ID Number: 8502145598089
- Gender: Male
- Marital Status: Single
References
ABSA Bank:
Mrs Anri Moosa
Sales Manager
072 627 1370
Tracker:
Mr Kagiso Mogashoa
Sales Coach
073 655 5463
012 675 3615
Outsurance:
Mr Zweli Nguqu
Team Manager
081 725 2523
O12 684 8448
Telesure:
Mr Brandon Masilela
Supervisor
076 496 4615
011 304 3744
First National Bank:
Mr Freddy Khoza
Team Leader
078 525 8083
087 675 7775
Competency - Systems Literacy
- MS Office
- Outlook
- Internet
- Hogan
- CAMS
- CMS
- CFTS
- CURM
- IMSP
- Summit
- Dial-A
- AWD
- TransUnion
- Experian
- NCA & FICA verify
- SAP
- Communix
- Websure
- Siebel
- Workflow
- Avaya
- Console
- Apropos
- Skilltool
- Mindkey
- Zoom
- Skype for business
- Teams
- AS400
- Social Media
- Genesis
- Describe
- Sales Online App
- Sage
Ethnic Group
Black African
Personal Information
- ID Number: 8502145598089
- Gender: Male
- Marital Status: Single