Nkiyase Jeanett Rikhotso
Summary
Customer Service Professional experienced in quality assurance and process improvement. Enhanced customer satisfaction and operational efficiency through effective cash handling and communication. Fostered team collaboration and achieved organizational goals by training and coaching team members.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Cashier
Pertoil Energy
Limpopo Tzaneen
05.2019 - 11.2025
- Processed customer transactions efficiently at Pertoil Energy locations.
- Managed cash register and ensured accurate cash drawer balance, supporting smooth transaction processes.
- Assisted customers with inquiries and provided product information effectively.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to streamline customer assistance, enhancing overall service efficiency.
- Maintained cleanliness and organization of the checkout area consistently.
- Trained new cashiers on procedures and customer service standards, fostering a knowledgeable team environment.
- Implemented best practices for inventory management at checkout stations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card.
Quality assessor and coach
Cell c
Johannesburg Midrand
08.2008 - 11.2014
- Conducted quality assessments on products and services to ensure compliance standards.
- Collaborated with teams to identify areas for process improvement and efficiency.
- Developed training materials for new assessors to enhance operational knowledge.
- Developed and implemented procedures for company processes.
- Generated reports summarizing quality assurance services and results as needed by management team.
- Evaluated effectiveness of existing processes and made recommendations for improvement where necessary.
- Maintained quality assurance procedure documentation.
- Identified quality problems and recommended solutions.
Customer Service Representative
Cellc
Johannesburg Midrand
07.2007 - 08.2008
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate information and managed transactions through company systems.
- Educated customers on product and service benefits effectively.
- Handled customer complaints and escalated unresolved issues appropriately.
- Maintained accurate records of customer interactions and transactions.
- Monitored service quality and suggested improvements for better customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bookings and reservations agent
Mango Airline (fly mango)
Johannesburg
02.2006 - 03.2007
- Managed customer reservations using Mango Airline's booking system.
- Assisted passengers with itinerary changes and flight modifications.
- Provided information on flight schedules and fare options to customers.
- Handled customer inquiries and resolved issues via phone and email.
- Maintained accurate records of customer interactions and transactions.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
Outbound Sales Representative
Direct channel (on behalf of FNB)
Johannesburg Randburg
07.2005 - 01.2006
- Engaged potential customers through outbound calls and effective communication.
- Presented product offerings to clients, highlighting key features and benefits.
- Built rapport with customers to understand their needs and preferences.
- Organized follow-up calls to nurture leads and maintain customer interest.
- Utilized CRM software to track interactions and manage customer relationships.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
Education
St. Brendan's Catholic School
Polokwane Skills
- Point of sale operation
- Transaction processing
- Cash handling
- Checkout efficiency
- Cash register accuracy
- Inventory management
- Product knowledge
- Customer assistance
- Upselling techniques
- Customer relationship management
- Data accuracy
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Onboarding new cashiers
- Time management skills
- Work ethic and integrity
Certification
- Certificate for competenceComputer Training 2011
References
References available upon request.
Timeline
Cashier
Pertoil Energy
05.2019 - 11.2025
Quality assessor and coach
Cell c
08.2008 - 11.2014
Customer Service Representative
Cellc
07.2007 - 08.2008
Bookings and reservations agent
Mango Airline (fly mango)
02.2006 - 03.2007
Outbound Sales Representative
Direct channel (on behalf of FNB)
07.2005 - 01.2006
St. Brendan's Catholic School