Nkhangweleni Ratshibvumo
MIDRAND
Overview
12
12
years of professional experience
Work History
Service Assurance Technician
Africa Data Centers
Midrand, South Africa
06.2024 - Current
- Contact the local site BMS or Site manager if alarms appearing on the BMS/EMS screen and if not acknowledge or actioned.
- Ensure the notification system (DC Alerts) is checked on a regular basis to ensure proper updates being communicated according to SLA’s.
- Ensure site Operations communication to customers is sent according to agreed SLA’s and escalated to DC managers as required.
- BMS monitoring to ensure site alarms are acknowledged and actioned, if not resolved escalated to DC Managers.
- Followed escalation matrix per site if SLAs are breached. Resolved all ITSM calls
- Ensure all alarms are tracked and proper shift handover has been done to continued remediation.
- Monitor critical systems and ensure process and equipment are operating according to set parameters
- All OT/IT system faults are logged and reported
- Daily checks on all site statuses and verify information on dashboards.
- Update DC alert spread sheet on all customer notifications.
- Providing operational data from monitoring systems (Logs)
- Provide graphs and management information to assist in problem solving.
- PPM schedule vs actual changes must be monitored to see effect on monitoring systems on BMS or EMS. Any deviations need to be escalated to DC Management and Operations Reliability team
- Provide input to alarm and alert scripts to improve re-occurring noncritical alarms.
- Provide input to MEP/Management on any deviation of standard operations.
- REASON FOR BEING IN THE MARKET: Looking for more growth and new challenge’s
- Trained junior technicians on best practices for equipment handling and troubleshooting procedures.
- Monitored environmental conditions within data center, ensuring adherence to operational guidelines.
- Checked, repaired and repacked survival equipment to meet specifications.
- Liaised with internal departments to optimize productivity and efficiency.
Co-location Technician
Africa Data Centres
Midrand, South Africa
04.2022 - 05.2024
- Operated and maintained diagnostic equipment to ensure optimal performance and accuracy.
- Collaborated with engineers to troubleshoot complex technical issues and implement solutions.
- Trained junior technicians on best practices for equipment handling and maintenance procedures.
- Developed standard operating procedures to streamline workflows and enhance operational efficiency.
- Monitored inventory levels of replacement parts, ensuring timely procurement to minimize downtime.
- Conducted routine inspections and preventative maintenance, reducing repair costs significantly over time.
- Led cross-functional teams in projects aimed at improving service delivery and customer satisfaction.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
End User Support Technician
Dimension Data (NTT)
08.2018 - 03.2022
- End-user Computing
- Log and resolve all call logged on ITSM
- End-user Computing Engineers
- Position Summary and Primary Objectives
- The End-user Computing Engineer (L1) is an entry level position in the EUC Engineers job family
- Under the guidance of more senior EUC Engineers, they provide a service to clients to ensure that
- Their IT infrastructure and systems remain operational through proactively identifying, investigating
- And resolving technical incidents and problems and to restore services to clients by managing
- Incidents to resolution
- Their primary objective is to ensure zero missed service level agreement conditions
- The EUC Engineer (L1) focuses on first line support for standard and low complexity incidents and
- Maintains the End-user Computing environmental and monitoring equipment
- Monitor infrastructure
- They ensure that assigned infrastructure at the client site is configured, installed, tested and
- Operational
- In this regard they will perform necessary checks, apply monitoring tools and respond to alerts
- Where software is a component of the solution, they will also take responsibility for ensuring that the
- Software is installed and configured according to client requirements
- Identify problems and errors
- RESPONSIBILITIES & DUTIES
Field Technician
Stowe Holding
08.2013 - 07.2018
- Performing standby and overtime duties as an inherent requirement
- Prepping of hardware for installations and boot stock
- Regular vehicle checks
- Administration
- Working on BP OVC project (Building and Maintained)
- Doing stock audit every week
- Doing Installation and upgrade
- LAN Installation and configuring Switch.
- Resolving all onsite call assignments within SLA
- RESPONSIBILITIES & DUTIES
Education
Electrical Engineering
Ekurhuleni West Collage
01.2007
Grade 12 - undefined
Maswie Sec
01.2006
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation and repair
- Troubleshooting
- Quality control
- Preventive Maintenance
- Customer interaction
References
- Mbuso, Sibeko, Team Leader, 0659717970, Africa Data Centres, NAME OF MANAGER REPORTED TO
- Thusso, Gumula, Supervisor, 0745674403, Dimension Data, NAME OF MANAGER REPORTED TO
- Mikosi, Munzhelele, Team Leader, 0768522173, Stowe Holding, NAME OF MANAGER REPORTED TO
Timeline
Service Assurance Technician
Africa Data Centers
06.2024 - Current
Co-location Technician
Africa Data Centres
04.2022 - 05.2024
End User Support Technician
Dimension Data (NTT)
08.2018 - 03.2022
Field Technician
Stowe Holding
08.2013 - 07.2018
Grade 12 - undefined
Maswie Sec
Electrical Engineering
Ekurhuleni West Collage