Nkhabele Mogogane

Participated in ongoing professional development opportunities to stay current on industry trends and best practices in used car salesmanship.

• Identified opportunities for upselling additional services such as extended warranties and maintenance packages, resulting in increased revenue for the dealership.
• Streamlined sales process by organizing and maintaining comprehensive records of all transactions, including paperwork related to title transfers and registrations.
• Forecasted goals and objectives for sales, gross and key expenses on monthly basis.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks such as advising and reminding customers when they should service their cars.
• Strengthened client trust by providing accurate information on vehicle history reports, pricing, and available options.
• Boosted customer satisfaction by effectively addressing and resolving complaints related to used vehicle sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Nurtured positive working relationships with internal staff members such as service technicians or detailers, ensuring seamless handover of vehicles to customers.
• Strengthened client trust by providing accurate information on vehicle history reports, pricing, and available options.
• Optimized used vehicle display layout for improved visibility and accessibility, facilitating a more efficient browsing experience for potential buyers.
• Assisted management team in developing promotional events or special offers aimed at attracting new clientele interested in purchasing pre-owned vehicles.
• Developed strong relationships with clients, fostering long-term loyalty and repeat business in the used car market.
• Delivered outstanding customer service throughout the entire purchasing process, from initial contact to post-sale followup.
• Contributed to the overall success of the dealership by consistently meeting or exceeding individual and team sales goals.
• Boosted customer satisfaction by effectively addressing and resolving complaints related to used vehicle sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Deal with Excellerate clients queries over the telephone and offer solutions
• Takes inbound calls and share relevant information
• Finalizes call at point of contact where possible.
• Makes outbound calls in accordance with predetermined schedules.
• Handles all queries in adherence with procedural and quality standards.
• Reports out of line situations by escalating the matter appropriately.

• Technical support
• Assisting clients with technical problems with their devices (cell phones and tablets)
• Booking service for repairs on faulty units
• Remote management on cell phones
• Doing follow up on repairs at service center.
• Written communication consultants
• ERMS (Emails and websites queries)
• Assisting customers with queries sent via email or on the Samsung website.
• Administrative duties
• Voice of customer - service executive
• De-escalating dissatisfied callers
• Monitor and respond timely to customer call back requests by retaining full ownership of the account until resolution.
• Design and compile reports to management on reasons for dissatisfied callers and turnaround times

• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Coordinated and monitored service activities to confirm work met all requirements.
• After sales follow up to determine satisfaction level
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.

• Gather database of clientele and make phone calls to close sales.
• Capture client's information to be generated on the system.
• Day to day filling of client's documents.
• Meet weekly and monthly sales target.
• Make presentation for the sales pitch.
• Reason for leaving: further studies

• Attending to in-house medical aid applications.
• Processing individual applicants and addition of dependents to the medical aid.
• Responding to urgent queries.
• All administrative functions.
• Data capturing and general administration.
• Processing new business applications from group schemes.
• Reason for leaving: Career growth and better prospects.