NKGAPU MAHLATSE SEKGALA
Project Engineer
Johannesburg
Summary
Driven Engineering and Account Services Professional experienced in project management, account oversight, and system deployments within mining technology sector. Delivered successful project outcomes through technical expertise, leadership, and strong client relationship management. Focused on optimizing systems, ensuring safety compliance, and executing projects from initiation to completion.
Overview
1
1
Language
2
2
Certifications
17
17
years of professional experience
Work History
Project Engineer
Ramjack Technology Solutions
05.2022 - Current
- Oversaw full-cycle system deployments, from on-site installations to client onboarding
- Delivered end-user training and technical support to ensure proper system usage
- Troubleshot complex technical issues and implemented corrective actions swiftly
- Developed safety files and ensured all installations met regulatory and site compliance standards
- Led test design and implementation for deployed mining technology solutions
- Collaborated with cross-functional teams to align projects with client specifications
- Managed timelines, risks, and documentation for multiple simultaneous projects
- Led cross-functional teams to develop and implement innovative engineering solutions, enhancing project efficiency.
- Managed project timelines and resources effectively, ensuring alignment with client specifications and regulatory requirements.
- Coordinated with stakeholders to define project scope and deliverables, resulting in improved client satisfaction.
- Utilized engineering software to conduct feasibility studies, optimizing design processes and reducing implementation time.
Account Services Lead
Ramjack Technology Solutions
05.2025 - 05.2026
- Lead contract renewal processes and manage project schedules using MS Projects
- Collaborate with sales and technical teams to prepare proposals and respond to tenders
- Update ZOHO CRM system to support tracking of sales pipelines and customer interactions
- Oversee coordination between internal departments to ensure seamless service execution
- Prepare weekly reports and present performance metrics to senior leadership
- Monitor projects, services, and customer agreements to ensure delivery aligns with financial and operational targets
- Engage proactively with clients to manage expectations and ensure satisfaction
- Analyze customer feedback and service performance to recommend process improvements
- Led cross-functional teams to enhance client engagement strategies, resulting in improved customer satisfaction.
- Streamlined account management processes by implementing CRM tools, increasing workflow efficiency across departments.
- Developed training programs for junior staff, enhancing team productivity and fostering a collaborative environment.
- Analyzed client feedback to identify service gaps, driving initiatives that improved service delivery standards.Jo
Learner Technician
Ramjack Technology Solutions
02.2019 - 05.2020
- Assisted senior technicians with technical installations and on-site client support
- Participated in logistics coordination for regional project deployments
- Operated RROC under supervision, gaining hands-on experience in monitoring systems
- Developed an understanding of mining communication and automation systems
Office Administrator
RPM Events and Décor Company
02.2012 - 01.2018
- Provided general administrative and secretarial support to the executive team
- Handled event scheduling, venue logistics, and inventory management
- Answered and screened phone calls and correspondence with clients and suppliers
- Processed purchase orders, claims, and invoices
- Maintained an organized and confidential filing system
- Coordinated meetings, took minutes, and prepared reports
Learner Miner
Xstrata Coal South Africa
01.2009 - 01.2010
- Assisted with pre- and post-blasting operations in underground board and pillar mining
- Operated shuttle car and roof bolt machine under guidance
- Completed unit standards for underground fiery mines as part of the development program
- Treated misfires under supervision and ensured adherence to safety standards
- Conducted face examinations and blasting preparations
Education
Advanced Diploma - Mining
University of South Africa
Pretoria, South Africa01-2026
Certified Optical Fibre Installer - undefined
Trans African Fibre Services
01-2024
NDip - Mining Engineering
University of South Africa
01-2021
Skills
Verbal & Written Communication
Relationship building
Analytical Thinking
Problem Solving
Adaptability
Leadership
Team Collaboration
Time Management
Conflict Resolution
Attention to Detail
Customer-Centric Mindset
Decision Making
Self-motivation
Project management
MS Projects & Microsoft Office Suite
Certification
Certificate in Project Management Foundations University of Cape Town (Short Course) – 2024
Declaration
I hereby give my consent to keep my CV on record and contact me for any future opportunities within your organization.
About Me
- Gender: Female
- Email: nkgapusekgala@gmail.com
- Phone: 069 108 7216
- Nationality: South African
- Languages: English
- Willing to relocate: Yes
- Driver’s License: 10
Timeline
Account Services Lead
Ramjack Technology Solutions
05.2025 - 05.2026
Project Engineer
Ramjack Technology Solutions
05.2022 - Current
Learner Technician
Ramjack Technology Solutions
02.2019 - 05.2020
Office Administrator
RPM Events and Décor Company
02.2012 - 01.2018
Learner Miner
Xstrata Coal South Africa
01.2009 - 01.2010
NDip - Mining Engineering
University of South Africa
Certified Optical Fibre Installer - undefined
Trans African Fibre Services
Advanced Diploma - Mining
University of South Africa