Nkatiseng Likasa
Front Desk Support
Midrand
Summary
Advanced Front Desk Support with over 6 years in the financial services industry, competitive proven administration skills, supporting teams within the business, brokers and finance team. Assisting in policy administration, updating , cloning,loading of policies, new and existing endorsements, TIAL system,eGlobal , policy invoicing, Travel booking , policy letters.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Front Desk Support
Willis Towers Watson
3 2019 - Current
- Meeting, welcoming and directing clients and providing them with first class customer services
- Answering the switchboard in a professional manner
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Manage and direct all the branches calls as they come through to the main switchboard
- Provide basic and accurate information in-person and via phone/emails
- Receiving and arranging courier deliveries
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Logging information on calls received and maintaining detailed record
- Booking meeting rooms and arrange catering
- Process and coordinate mail received as well as outgoing mail
- Order office Supplies and keep inventory of stock
- Handling office administration
- Manage agendas and travel requisition arrangements
- Update calendars, telephone list and schedule meetings
- Ensuring the smooth running of the company's office and contributes in driving sustainable growth
- Helping out the broking team and invoicing team (updating policies on RIC system, loading new policies, clone policies, lapsing of premiums on eGlobal systems, Policy invoicing
- PDF invoices, Travel Booking.
- TIAL -policy loading,renewals,quotes.policy endorsements
- policy letters
- Promoted a professional work environment through exceptional front desk support, including phone call handling and visitor assistance.
Senior Receptionist
Genric Insurance Company
12.2015 - 03.2019
- Meeting, welcoming and directing clients and providing them with first class customer services
- Answering the switchboard in a professional manner
- Direct and screen executive calls
- Manage and direct all the branches calls as they come through to the main switchboard
- Receiving and arranging courier deliveries
- Logging information on calls received and maintaining detailed record
- Cleaners supervisor
- Company maintenance co-ordinator
- Booking meeting rooms and arrange catering
- Process and coordinate mail received as well as outgoing mail
- Manage executive diaries when needed
- Ordering company stationary
- Company functions coordinator
- Handling office administration
- Follow up and renew contracts for the maintenance department
- Manage agendas and travel requisition arrangements
- Ensuring office suppliers are replenished when required
- Ensuring the smooth running of the company's office and contributes in driving sustainable growth
- Assist with admin for human resources
- Handle company maintenance.
PA to Director
Ozyas Crown PTY
01.2015 - 11.2015
- Diary management
- Scheduling of meetings
- Screening phone calls, inquiries and requests, and handling them when required
- Organizing and maintaining diaries and making appointments
- Arranging travel, visas and accommodation and, occasionally, travelling with the Director to take notes or dictation at meetings or to provide general assistance during presentations
- Meeting and greeting visitors at all levels of seniority
- Time - daily management
- Correspondence
- Devising and maintaining office systems, including data management and filing.
Education
No Degree - Higher Certificate in Short Term Insurance
Milpark Education
04.2001 -
High School Diploma -
Cosmo Two Secondary School
Cosmocity 04.2001 -
Skills
Supporting sales staff
Introduction
High Skilled office front desk Support with an impressive background specializing in administrative work and office support. Known for utilizing strong communication skills to communicate well with clients and other employees. Dedicated to creating office environments conducive to optimal workflow and success. Bringing forth the ability to support and stimulate office stability and growth. I have almost 7 years' experience in the Financial Services Industry. Have developed impeccable skills in administrative duties, Human Resourcing, Personal Assisting, Working with policies, updating, cloning, invoicing, travel bookings and also currently works for an insurance Company I have completed NQF level 4 and completed some short courses in my field of work, Class of business- Personal lines, Commercial Lines. A Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities
Schooling
Matric, 2014, Sgodiphola Secondary School, Zulu, English, Mathematics, Life Orientation, Geography, Life Sciences
Shortcourses
- Peer Training Group - Frontline Excellence
- Imithetho Labour Law T/A - NQF Level 4 Fire Marshall
- Telephone Handling Skills
- Class of Business - Short Term Insurance
- Class of Business - Commercial Lines
- Class of Business - Long Term Insurance
- RE5 Regulatory Examination
Knowledgeofcomputersystems
- Microsoft word
- Microsoft one-note
- Microsoft Excel
- PowerPoint
- Outlook - email
- Intranet & internet
- Clear understanding of all relevant legal obligations and data protection rules
Skillstrainingandknowledge
- Knowledge of records and filing
- Telephone management
- Reception skills & excellent telephone skills
- Customer care
- Personal or social styles
- Ability to prioritise work
- Multi-tasking and time management skills ability to prioritize tasks
- Planning and organising skills
- Strong communication verbal and written skills
- Quick learner with good individual skills development to work with others
- Dedicated experience in working odd and irregular hours with less or no constant supervision
- Punctual and able to work under pressure
- Inspection role
- Customer service
- Stock taking
- Clear understanding of all relevant legal obligations and data protection rules
- Maintenance co-ordinator
- Cleaners supervisor
Careerhistorysummary
- March 2019 - Present, Willis Towers Watson, Front Desk Support
- December 2015 - March 2019, Genric Insurance Company, Senior Receptionist
- January 2015 - November 2015, Ozyas Crown PTY, PA to Director
- December 2014 - December 2014, Genric Insurance Company, Canteen Operator
Driverlicense
Yes code 10
Preferredarea
Flexible
Requiredsalary
Market Related
Noticeperiod
3 Weeks
Contactdetails
+27 83 710 5496 Mobile telephone
email : nkatilikasa@gmail.com
Personal Information
- ID Number: 9306061482081
- Ethnicity: Black
- Gender: Female
- Marital Status: Single
Accomplishments
- Achieved month end revenue by completing number of invoices with accuracy and efficiency.
Languages
English
Advanced (C1)
Certification
RE5 Regulatory Exam
Interests
Education
Timeline
RE5 Regulatory Exam
08-2024
Class of Business -Financial Service Overview
04-2024
Class of Business -Short term insurance Commercial Lines
01-2024
Class of Business -Short term insurance Personal Lines
05-2023
Senior Receptionist
Genric Insurance Company
12.2015 - 03.2019
PA to Director
Ozyas Crown PTY
01.2015 - 11.2015
No Degree - Higher Certificate in Short Term Insurance
Milpark Education
04.2001 -
High School Diploma -
Cosmo Two Secondary School
04.2001 -
Front Desk Support
Willis Towers Watson
3 2019 - Current
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