NKATEKO BENNIE DLADLA
Johannesburg
Summary
Reliable and hardworking with positive attitude and strong teamwork skills. Understanding of construction safety protocols and basic tool operation, including handling materials and equipment. Committed to executing tasks efficiently and contributing to successful project completions.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Call Centre Agent
AK Mobiles
Johannesburg
08.2024 - 09.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
General Labor Construction Worker21
Fungan Electrical CC
01.2024 - 07.2024
- Used tools such as hammers, levels, and fastening devices to complete projects.
- Installation of apollo lights in Soweto
- Digging of holes and trenches
- backfilling of trenches
- load and unloading of materials
- Adhere to safety standards on site
- Assist in the preparation of the construction site
Cashier
Shoprite (Sky City)
01.2023 - 06.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
P.J Simelane Secondary School
Braamfischerville, Phase 4 01.2025 - 12.2025
Skills
Customer service
Call control
Data entry
Ability to work as part of a team and as an individual
Proficient in IsiZulu and English
Familiar with safety protocols
Timeline
High School Diploma -
P.J Simelane Secondary School
01.2025 - 12.2025
Call Centre Agent
AK Mobiles
08.2024 - 09.2024
General Labor Construction Worker21
Fungan Electrical CC
01.2024 - 07.2024
Cashier
Shoprite (Sky City)
01.2023 - 06.2023
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