Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Nkateko Mthombeni

Nkateko Mthombeni

Johannesburg

Summary

A highly motivated, customer-focused professional with a proven track record of delivering excellent service and support across multiple communication channels. Skilled in handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction in fast-paced environments. Known for strong communication, active listening, and problem-solving abilities, combined with a positive attitude, and a commitment to providing a seamless customer experience. Proficient in CRM systems, and adaptable to new technologies and procedures.

Overview

16
16
years of professional experience

Work History

Customer Service Experience

One Cart
Sunninghill
12.2023 - Current
  • Responsible for processing and managing customer orders from confirmation to delivery. This role ensures orders are picked, packed, and shipped accurately and efficiently, while coordinating with internal teams and external partners to deliver a smooth and timely fulfilment experience.

Senior Customer Sales and Service Agent

Italk cell c
Johannesburg
10.2022 - 10.2023
  • Demonstrated courtesy, respect, and patience in dealing with customers to comply with company policies and procedures.
  • Practiced upsell and cross-sell promotions to gain leads and increase profits.
  • Educated customers on how to use products or services by providing demonstrations and presentations.
  • Participated in ongoing training to broaden knowledge, acquire more skills, and improve performance.

Customer Service Expert

Tracker
Johannesburg
04.2022 - 07.2022
  • Updating client information on the system
  • Assisting with checking their payments
  • Receiving emails for updating their details
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.

Customer service consultant

Callforce Direct
Sunninghill
11.2020 - 05.2021
  • Delivered exceptional customer support through phone and email interactions.
  • Resolved customer inquiries using knowledge of company policies and procedures.
  • Assisted team members in handling complex customer issues for efficient resolutions.

Sales and Customer Service Representative

cell c
johannesburg
05.2018 - 11.2020
  • I left this position due to retrenchment
  • Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Navigated designated demographics to expand client network and cater to needs.
  • Studied competitors to investigate sales strategies and behaviour, devising innovative selling tactics.

Telesales Agent

mbc maree communications
Johannesburg
01.2012 - 12.2017
  • Provided extensive knowledge to customers regarding product range, availability and price when requested.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
  • Kept within company communication guidelines by following scripts during customer conversions.
  • Maintained detailed product knowledge to competently and expertly advise customers.

Filling Clerk

Sunbake Bakery
Tzaneen
06.2009 - 06.2010
  • Managed filling operations to ensure timely product availability.
  • Operated filling machines for consistent product quality and efficiency.
  • Conducted regular inspections of filling equipment for safety compliance.

Education

Matric -

Matimu high school
Tzaneen
DECEMBER 2008

Skills

  • Problem Solving
  • Project Management Skills
  • Ability to Multitask
  • Critical Thinking Skills
  • Adaptability
  • Ability to Learn Quickly
  • Microsoft Office
  • Strong Communication Skills
  • Problem-solving skills
  • Communication
  • Order management
  • Team collaboration
  • Client engagement strategies

References

  • Thulani Ngamuni ,Sunbake Bakery, 0153554750
  • Thabo Konote, MBC Maree Communications, 078-039-7706
  • Kholofelo Maila, Cell C, 0790520064
  • Nompumelelo Maluleka, Callforce Direct, 011-519-9900
  • Gay Geyser,Tracker,gay@matchworks.co.za,0823523120
  • Nelly Langa,OneCart,Nelly@onecart.co.za,+27 81 296 6286

Languages

Xitsonga
First Language
English
Proficient (C2)
C2
Setswana
Advanced (C1)
C1
Sepedi
Proficient (C2)
C2
Isizulu
Advanced (C1)
C1
Sesotho
Proficient (C2)
C2

Timeline

Customer Service Experience

One Cart
12.2023 - Current

Senior Customer Sales and Service Agent

Italk cell c
10.2022 - 10.2023

Customer Service Expert

Tracker
04.2022 - 07.2022

Customer service consultant

Callforce Direct
11.2020 - 05.2021

Sales and Customer Service Representative

cell c
05.2018 - 11.2020

Telesales Agent

mbc maree communications
01.2012 - 12.2017

Filling Clerk

Sunbake Bakery
06.2009 - 06.2010

Matric -

Matimu high school

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Nkateko Mthombeni