Nkateko emmanuel makhuba
Desktop Engineer
Roodepoort
Summary
I’m a diligent worker with 8 years of excellent problem-solving abilities. In every task I demonstrate strong attention to detail, coupled with a high level of integrity, trustworthiness & reliability. Seeking an organization that has a vibrant culture in which I can grow and develop my skills within the field of IT with exposure to Office 365, SAP ,Cisco
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
10
10
years of professional experience
4024
4024
years of post-secondary education
Work History
Field/Onsite IT Support Engineer
Bios data center / Logicalis
05.2022 - Current
- Providing onsite and remote technical support to our office and some of our clients across the country.
- My duty is to ensure that all sites and users have minimal downtime.
- Daily activities include, Active directory, Office 365 setup and troubleshooting, networking support, Windows 7, 8, 10, 11, hardware support laptops, desktops, printers, android, Apple devices, VPN basic access to firewall, CCTV cameras software installation and maintenance, smart TV’s, projectors, meeting room management for Zoom, Microsoft Teams.
- Perform project duties regarding Win 10, win11 migration.
- Troubleshooting technical faults.
- Bitlocker Encryption.
- My tasks are managed through a ticketing system (Manage engine) and I communicate directly with our IT team for application and hardware related issues they may have, and assist them.
- I’m looking for more Cloud Support roles
HCL ONSITE IT SUPPORT ANALYST / SITE LEADER AT PROCTER AND GAMBLE
HCL Technologies
Gauteng
06.2017 - 05.2022
- Providing onsite and remote technical support to 200 users duties include in a Hybrid Cloud Apps environment Project management.
- Working on Windows Desktop operating systems and Devices Windows 7,10, Apple Mac ,Dell, HP.
- Server 2012 R2-Active Directory, Server Backup and Restore Printer support: User management on Equitrac, Linking users to on Xerox Printers cloud services.
- My tasks were managed through a Cloud ticketing system (Service Now) and escalated to level3 HCL India.
- Microsoft Office 365 and Apps: Skype, Lync, OneDrive, SharePoint Word , Excel , PowerPoint ,Cisco Webex.
- Security: McAfee AV, Pulse SecureVPN, SSO PingID, AirWatch Enrolment , Bitlocker Encryption, Asset Management, Site Management, Escalations to Third Party Vendors.
- Level 1 site contact, Basic Cisco Configurations via Serial Connection and SSH on Putty.
- Software ERP: SAP NetWeaver support Installation Troubleshooting and Configuration.
- My tasks are managed through a ticketing system (Service Now).
- Duties also included updating Global Management weekly meetings and leading an IT team of 5.
- Reason for Leaving - Got a permanent offer with benefits
Litha Healthcare group
08.2015 - 05.2017
- Adding And deleting users on Active Directory.
- Formatting and re-installing all desktop operating systems.
- Assist with all IT related support issues 'Helpdesk'.
- Support and troubleshoot IT hardware such as Desktop, Notebook, Servers and Printers.
- Troubleshoot issues telephonically and resolve via remote support.
- Support and troubleshoot IT software such as Windows operating systems.
- Provide Remote support to operations team as well as internal desktop support.
- Troubleshooting of printers connected to the network.
- Configure new desktops, laptops, emails and internet access for users.
- Maintain, upgrade and quality control of computer software operating systems.
- Provide 1st & 2nd line support for the company.
- Provide high level of technical support in all areas of network administration.
- Connect users to network printers.
- Installation, setup and maintenance of desktops, laptops, printers, & 3G modems.
- Windows 7, Windows 8 Support and some server support.
- Fault finding on laptops and desktops.
- Mailbox maintenance including archiving mailboxes.
- Password resetting, enabling& disabling user accounts.
- Data back up on PC’s and migration from win7 to win 8.
- Cabling RJ45, wireless and DHCP Mac address filtering.
- Server Installation, joining domain, static gateway IP & installing roles.
- Giving permissions to users on exchange server and on file server.
- Creating user mailbox on exchange server 2010.
- Connecting VOIP phone pabx systems for users.
- Exchange server, file server, Active directory and print server support.
- Reason for leaving Another IT company won the contract with growth
Education
Lemana secondary -
Lemana secondary
NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: SYSTEM SUPPORT NQF LEVEL 5 - undefined
CTU Training Solutions
01.2012 - 01.2013
NATIONAL CERTIFICATE: DATABASE ADMINISTRATOR: NQF LEVEL 6 - undefined
CTU Training Solutions
01.2012 - 01.2013
Microsoft Specialist: Windows 7, Enterprise Desktop Administrator - undefined
Microsoft Certified Solutions Expert: SharePoint -
Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows 7 - undefined
Microsoft Certified Professional - undefined
Microsoft Certified Solutions Associate: Windows 7 - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration - undefined
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
Accomplishments
- P&G/HCL - Global Recognition-Project and implementation Highest Performing/Best site in the IMEA Region for End user satisfaction/ quick turnaround time for solution of task.
- P&G/HCL - Assisting with network upgrade on P&G plant.
- Harmony, Security server installations.
- Win 10, Win 11 upgrade project.
Work Skills
My many years spent in the customer service industry has helped develop my interpersonal skills and how to efficiently communicate across all channels within an organization.
Disclaimer
I declare that the particulars furnished in this CV are true and correct. I will provide qualifications and references on request.
Leadership Experience
I have had the privilege of being in a IT site leader role for 3+ years with a company that has an international footprint.
Timeline
Field/Onsite IT Support Engineer
Bios data center / Logicalis
05.2022 - Current
HCL ONSITE IT SUPPORT ANALYST / SITE LEADER AT PROCTER AND GAMBLE
HCL Technologies
06.2017 - 05.2022
Litha Healthcare group
08.2015 - 05.2017
NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: SYSTEM SUPPORT NQF LEVEL 5 - undefined
CTU Training Solutions
01.2012 - 01.2013
NATIONAL CERTIFICATE: DATABASE ADMINISTRATOR: NQF LEVEL 6 - undefined
CTU Training Solutions
01.2012 - 01.2013
Microsoft Specialist: Windows 7, Enterprise Desktop Administrator - undefined
Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows 7 - undefined
Microsoft Certified Professional - undefined
Microsoft Certified Solutions Associate: Windows 7 - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration - undefined
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration - undefined
Lemana secondary -
Lemana secondary
Microsoft Certified Solutions Expert: SharePoint -
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